FairyLoot Opiniões 448

Very supportive staff, quick response and issue resolved really fast. Thank you again!

I’m happy about the fast response to my problem, i got a damaged copy of a special edition and they immediately agree to send a new one. This is not a 5 stars because the new copy had the same damage as the first one sadly. Overall, Fairyloot is still my favourite company for special edition books!

Was missing an early access email to purchase the second book in a series from Fairyloot but Amrit was quickly on the case when responding to my email and I was able to order the book I was looking for in time☺️

I absolutely love your customer service dept. They are always so kind and helpful.

Holly was very helpful , when I made the mistake of skipping Aprils book :)

Love this company, I'm a book hoarder and fairyloot bring out the most magical special additions.
The subscription prices are good value for money and the team get back to you really quickly if you have any questions or issues

Kiran in customer services was very quick and prompt in helping me solve my queries regarding address changes and questions about renewals. I also appreciate the recent queue changes as it means I don’t have to worry about getting on the site hours before a sale. The only reason this isn’t a five star rating, is I do think some of the book picks in the Romantasy had questionable authors who I didn’t want to support due to conflicting political beliefs (I’m not a supporter of Charlie Kirk or his beliefs unlike June Romantasy’s guessed author) or the portrayals of a minor having sex with an adult (March’s Romantasy author). I think a little more care into book choices would be advisable.

I was struggling with the new queuing system and didn’t realize the needed password was in my preorder email, but the support replied to me very quickly and helped me go through with it. Thank you very much!

Fairyloot always delivers! I email my issue and they handle it. Great customer service. The response takes time 3-5 days sometimes but after that things are solved. Thank you for your great customer service.

I made the mistake of thinking US early access for Fury Bound was open and realized that I did not receive an email. When I messages Fairyloot, they were quick to respond and helped clarify why I hadn't.

Excellent customer service from FairyLoot team , very friendly and helpful.

Quick responses, very friendly support, and they solved the issue in a quick and fair manner.

I would like to personally thank Danah for helping me during the Into Darkness sale today. There was an issue with my account preventing me from accessing the early access sale. I probably annoyed her by placing multiple tickets because I was struggling to attach images from my phone, she was able to close out the duplicate ticket and resolve my issue in time for me to purchase the set.

Super prompt and reassuring! Really appreciate the care to answer my questions.

Thanks so much Danah for your help today! The issue that has been going on for month has been resolved in few minutes. Thank you so much for all the help and understanding

Amazing customer service! I received a timely response and a little tip for future early access purchases!

I love all the boxes I have gotten so far, so beautiful books and useful stuff to go with it!

They were very helpful and understanding

I needed to update my address since I recently moved and also an issue with a package that USPS disposed of. Ellie was amazing and helped me get everything figured out!

I love the gorgeous books fairyloot offers. They updated their questions system from the first sale I was a part of and that was a great update! With that being said I was able to get the book I wanted after waiting hours to do so. I understand everyone wouldn't think that is ideal but honestly I'm just happy Fairyloot offers to non subscribers for a reasonable price!! It's an opportunity not a guarantee because they do make such beautiful books they are popular! You can't blame them for that.
Thank you for making pretty books for my bookshelf adds!