FairyLoot Opiniões 448

The books are always stunning. I recently had a few issues with some of my books and I cannot praise FairyLoot enough for just how great they have been resolving said issues so thank you FairyLoot!

the one sub box I'll never cancel 💗

Great selections, beautiful art, amazing customer service.

Even though they were getting bombarded by many help desk tickets this month, they sent me an initial email apologizing for how long it was taking for them to get back to me, and then helped me to the full extent of my request. Very satisfied!

Helpfull and kind as always, you know how to friendly word everything to customers!

Ellie was amazing! She was very kind and assisted/helped me with everything quickly

I would have never thought that in today’s world such excellent customer service, quick responses, and efficient problem-solving still exist. Thank you, Failyloot

Reliable website, quality articles

Good customer service

super helpful, Jaenne sent the replacement for my missing box straight away, and it reached me without problem this time. very happy with the book. thank you again.

It was extremely easy to switch my subscription plans to one that fit my current book needs!

Friendly and helpful

Friendly interactions, real support and understanding. Could not recommend more:)

I made a mistake with one of my subscriptions and contacted customer support. They responded in less than 3 days and sorted everything out. Honestly, whenever I've had to contact them, they've been incredibly helpful.

They are the best ! They are so sweet and always helping. Their books are so special and unique. I just love their work ! 🫶 Would recommend !!

The Fairyloot team is always super helpful about everything. I give all of my experiences so far 5 stars!

Received januarys Romantacy king of ravens by Claire sager that’s arrived faulty. I opened a ticket to highlight my issues, this only allows you to attach 5 pictures. Once the ticket was open I realised I had a secondary issue with the book. First issue was the front edge where the silver foil is has more than a 2cm/20mm visible scratch. The secondary issue is the top of the book where the pages meet the spine. The cloth that connects to the spine has come away, this has 2cm/20mm disconnect which is a fault. I’ve not been taken seriously on my tickets. You’ve closed a ticket down without looking at my secondary issue which I sent later. Under the consumer rights act 2015 items must be satisfactory quality, fit for purpose and as described. I want a replacement of my faulty book. I’ve bought from you for over a year and usually you’re on the ball at replacing faulty items but refusing to replace this clearly faulty book and I’m disappointed as I’ve multiple preorders with you and two active book subscriptions.

Fairyloot’s customer service always blows me away. They’re kind, friendly, and efficient. I’ve never had a bad experience with any follow up. Three very enthusiastic cheers!

Had to wait quite a bit of time, but it was holiday season, so that’s normal. Also got a letter letting me know that they haven’t forgot my request, just are really busy, which was nice. But after they got to my question, it was all solved extremely quickly and with positive outcome, I wasn’t expecting that. Thanks to the customer support team member Hassan!

Fairyloot books ara fantastic, a famtasy for all book lovers. Also the customer service is excellent. Of course there are times when there is a huge amount of work and they might take a little longer to answer, but when they get to your request they answer it fast and kindly. I'm very happy with my overall experience woth Fairyloot products and support.

Amrit answered right back when I had a question and helped me with a preorder I was very excited about!