FamilyTreeDNA Opiniões 

262
•
TrustScore: 2.5 em 5

2,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If in UK avoid. Return procedure after preparing sample is complex and seems expensive. Furthermore, on requesting some information about another matter the response from FTDNA was very late and not... Ver mais

Classificada 1 em 5 estrelas

I placed my order on August 26, 2026, and I am very disappointed with the delay. Confirmation Number: 9913f01c Kit Number: IN158049 Tests ordered: Family Finder and Big Y-700 Your confirma... Ver mais

Classificada 1 em 5 estrelas

RAW data transfer never processed 3-4 months on, poor communication, never a response to queries. The one reply i did have said it would be live soon and that was 6 weeks ago. Beyond a joke when they... Ver mais

Classificada 5 em 5 estrelas

Et av de få virkelig seriøse DNA-firmaene. De tilbyr mange ulike tester i ulike grader og har god kunderådgivning. De tilbyr f.eks. Y-DNA og mtDNA, som de andre store ikke gjør. Jeg har brukt de siden... Ver mais

Informações sobre a empresa

  1. Genealogista

Escrito pela empresa

FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing. With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists. Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.


Informações de contacto

2,4

Mau

TrustScore: 2.5 em 5

262 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 76% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,4

Todas as opiniões

(262)

37 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Bra tester, bra support, ingen årlig/fast kostnad!

Varit kund sedan 2013, allteftersom köpt mer avancerade tester. Enkel procedur, bra support, priserna sänks från år till år, ingen årsavgift, varje vecka tillkommer nya matcher som är spännande att utvärdera (igår 1, i förgår 3). Bra DNA-verktyg. Tappade 5e stjärnan på att de nyligen lagt ut släktträdsfunktion på ett annat av DNA-bolagen. Har testat mig på tre DNA-bolag och använder mig av tre till efter transfer - men FtDNA är favoriten. Etnicitetsmatchningen är på alla bolagen mest en gimmick (för de flesta) och man bör ha lite kunskap för att dra full nytta av kostnaden för deras olika tester på olika nivå). Går in på deras webbplats dagligen, har ännu inte tröttnat!

7 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I Co-Admin several projects

I Co-Admin several projects, two worldwide Big Y Surname Projects as well as autosomal projects. FTDNA is wonderful to work with and have helped us match back to history such as the Sidon, Lebanon mass grave c.1200 Crusades. They have so much more to offer than most other companies.

8 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

FTDNA - the only company doing all 3 DNA tests

FTDNA is the only genetic genealogy company providing deep Y-DNA and full mitochondrial DNA testing. In addition, their project groups can provide extremely valuable contacts and expertise to connect families through collaboration. No other genetic genealogy testing company offers these research directions.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Et av de få virkelig seriøse…

Et av de få virkelig seriøse DNA-firmaene. De tilbyr mange ulike tester i ulike grader og har god kunderådgivning. De tilbyr f.eks. Y-DNA og mtDNA, som de andre store ikke gjør. Jeg har brukt de siden 2011 og bruker de fortsatt når jeg skal DNA-teste slektninger. Jeg administerer over 200 tester, så jeg er bruker de mye og har mye erfaring. Jeg er sjokkert over at så mange har gitt firmaet 1 stjerne på Trustpilot - det stemmer ikke i det hele tatt.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent company who provide a…

An excellent company who provide a fabulous service. Many of the reviewers appear not to understand what FamilyTreeDNA offers. A great company for Y-DNA and MtDNA testing. Their autosomal database is limited. You need to put in some work to understand Y or Mt DNA.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I highly recommend using FTDNA

I highly recommend using FTDNA. I've been using FTDNA for genetic genealogy since 2007. It has been an excellent tool for me.

I am not employed or paid by FTDNA. I am one of the many unpaid volunteers that manage DNA Projects at FTDNA. There are many projects. Some are very useful and managed by smart and helpful volunteers. Some projects are abandoned and need someone to adopt them. And some projects aren't very useful, yet. There is some random luck as to whether the projects you need will be helpful or not.

FTDNA is small relative to big companies that have more sophisticated websites. But they provide their web tools for free to testers. The web tools they provide aren't as "pretty" as some other sites. But they are very functional for genetic genealogy. They are by far the best place to research Y-DNA and mitochondrial DNA.

Doing genetic genealogy takes some patience and learning. It isn't something that is quick and easy. It is a "team sport" that takes a team of testers that match and help each other figure out what it all means.

Some people that test Y-DNA or mtDNA find few or no matches and get very disappointed. But sometimes the needed matches appear years after you do your test. One of my cousins that I did the Big-Y test on did not have a match for 7 years. But when the match finally appeared, it helped us better understand and confirm the genealogy.

I've used Big-Y to test various cousins on different lineages. It has helped break down brick walls that had hindered our genealogy research for decades.

It seems to me that many of the bad reviews that have been posted are from:
- people that don't have a good understanding of genetic genealogy.

- people that expect too much from a website that doesn't charge a subscription fee.

- people that didn't get instant gratification. Genetic genealogists know there is random luck as to whether or not your DNA will have useful matches right away. Sometimes the matches you need show up years later.

- people that may have submitted contaminated samples.

- people upset that they didn't get the "ethnic origins" results they wanted. Experienced genetic genealogists know these results can be problematic. Sometimes they are wrong. More often than not they are closer to right than wrong but the person tested really doesn't know their full genealogical tree. They often don't know the truth about where their 4th, 5th, 6th, 7th, etc. grands lived.

27 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company with a unique service

I have been using Family Tree DNA since 2013 for Y-DNA research. The results of my tests, and the tests of other male relatives, have been invaluable in my research. Every time I've contacted them I have received good and timely advice.

I recently upgraded to the Big Y-700 and am enjoying learning about my results.

I just now read all these negative reviews and wonder, are people confusing FTDNA with some other company? Do they not understand the nature of DNA testing, especially Y-DNA?

17 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Preferred DNA Testing Company

Preferred DNA Testing Company - I have tested my parents in all 5 of the major testing sites for genealogy and Family Tree DNA is my favorite for so many reasons. You pay for the test and can see all your matches and their trees without further subscriptions. They are the only company who offers the additional mitochondrial and Y-DNA tests. I have tested several of my Y-DNA cousins to get Big-Y results and it has broken down several brick walls. Family Tree DNA has volunteer project coordinators who are extremely helpful in understanding the results. Family Tree DNA posts articles on how to interpret results and utilize the data after it results

7 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company to help you use DNA to expand your genealogical research

I have had all my family members test with Family Tree DNA and use their applications almost daily (there are no monthly or annual fees once you have tested). The results have opened doors into my genealogical research. Their Y-DNA testing is world class. There is a wide range of surname, Y-DNA and Mitochondrial DNA groups you can join, with outstanding administrators who will help with your research and assist in connecting your results with others you are matched to. The company puts data security as a top priority, and I have never had concerns in that area.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Y-DNA and mtDNA testing

Y-DNA and mtDNA testing
I've been a customer since 2019. I have been very happy with the company. Their website has improved greatly, especially the Y-DNA part. The mtDNA is up next.
The real value is in the Projects. You have experts in all aspects of Y-DNA working on your Y-DNA family tree.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

FTDNA’s BigYDNA test is helping me learn my paternal roots

Folks, I feel like a lot of the horrible reviews here were posted by the same person who for some reason has a vendetta against FamilyTreeDNA. I use Family Tree DNA to research all of us in the U.S, England, Australia and elsewhere with the Hersey surname. Yes, you do need to reach out to others to join your surname project and do the BigYDNA test which is pricey. But if you want to find your patrilineal origins there is no better test than the BigY.

I have learned the path of my paternal ancestor over the past thousands of years. And as my distant Hersey cousins do their tests I’ll learn more and more. Google Hersey Family Project and you will learn more. None of this would be possible without FTDNA.

Side bonuses are learning my ancestral makeup, meaning the countries/areas my entire family was from.

Cheers,
Steve Hersey
Alexandria, Virginia,USA

8 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

When you try to talk to the people at…

When you try to talk to the people at this company they are dumb as hell.they cannot complete sentences to explain the results of your test which should have been included when you received the test

12 de outubro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Comprehension Zero

1. Their response to a librarian, library worker, & my inability to post from a desktop computer to a Group Project showed Zero Comprehension 2. In early '24 Unsubscribing to their Unwanted Emails they attempted to persuade me to change my mind. And, Unlike Normal Business Practice they sent an email confirming my unsubscription.

31 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Really poor website.

Really poor website.
No really helpful for tracing DNA matches and woeful for viewing and a DNA matches tree
I have tried to delete my DNA kit from the site and it is impossible. Cant be done onsite and you need to contact customer service. Still ongoing after 3 contacts and jumping through hoops.
Cannot recommend FTDNA

15 de julho de 2024
Opinião espontânea

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