Zero communication to emails asking about order. To get information you are asked to download a shopping app that doesn't track your order unless ordering from them. Better off looking elsewhere.
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Leia as opiniões dos outros
Dan responded to my concern extremely promptly and with a lot of empathy . Explained more than he needed to in order to put my mind at ease and earned a life long customer to his and his wife’s shop.... Ver mais
Ordered 4 bottles. Two were correct and two were completely wrong, not what I ordered. It wasn’t that I didn’t like them, they were just not what I ordered. They wanted me to pay to return them, for... Ver mais
Excellent product even better customer service. Ordered a diffuser and sole souring scents for a Mother’s Day present. I didn’t notice the shipping options so called at 7:30 in the morning about an ET... Ver mais
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- fantasyfragrancecompany.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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I absolutely love this company
I absolutely love this company. The scents are great. They remind me of all the great times I had in Disney and make me want to go back. The customer service was very good. They responded to my questions within hours. I will definitely be buying from them again.
This is by far my favorite company
This is by far my favorite company! I miss the scents of the parks and resorts and I feel a sense of peace with the fragrances they provide. I emailed asking for clarification on something and got a response in minutes (not days). I also needed to update my address before the items shipped and received a text asking to confirm. I will 100% be purchasing again… 3 car scents with this company is the same price as 1 of the competitors… no going back now!
AMAZING CUSTOMER SERVICE
I ordered several items, hit checkout and then realized I forgot one item! 😭🫣 I sent an email, and almost immediately received a call from Daniel, telling me he was sending me an invoice for the extra product and adding it to my previous purchase so I wouldn’t have to pay extra shipping! Thank you Daniel! AMAZING CUSTOMER SERVICE!
I love the hotel scents at the parks…
I love the hotel scents at the parks (we visit with our kids yearly). The scents really do capture the essence of the parks and rides. I’ll be ordering more!!
AWESOME customer service
Great customer service, awesome smells! If you want your home to smell like your favorite happiest places on earth you have to go with this small business! I had direct contact and the quickest reply ever! Thank you so much! I’m an international customer and the service is just AWESOME!
Excellent product even better customer…
Excellent product even better customer service. Ordered a diffuser and sole souring scents for a Mother’s Day present. I didn’t notice the shipping options so called at 7:30 in the morning about an ETA or upgrade. The owner and his wife had been up all night filling orders. They answered the phone were super pleasant found my order and walked me through the upgraded shipping process. Got the diffuser on time the smells are perfect just like the ride. Hope this small business grows and stays around for a long time. Put in another order for the car diffusers this morning
AWFUL!!
AWFUL!!! I'm betting these reviews are fake.. this is not the case! Customer service is awful and you'll be ripped off.
Smells just like Disney
Smells just like Disney! Looks great, smells great and even great customer service. Shipment was a little delayed and reached out to get an update. They explained the situation and reassured me it was being packaged. Shortly after it arrived and could not have been happier with their communication.
They are awesome
They are awesome. Product was better then imagined. Personally talked with them and will be buying more. We live in Orlando and go to disney all the time. Now we have a part of it at home.
Amazing company and fast communication!
I purchased the smart car diffuser for my daughter. After I went in her car, I decided I loved the scent and the way it worked. I had to purchase one for myself. I was a little confused on how to set it up, so I messaged the company. I can’t say enough about how great the communication is with this company. I received a text within 45 min of my message with videos showing exactly how to use the diffuser. I will definitely be ordering more products from this company!
Amazing Fragrances
Amazing Fragrances! This is my 4th purchase and will be back for more very soon. Customer Service was also amazing I spoke with Dan and he was so nice and amazing!
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