Very polite on the phone when I rang to enquire about the tactical ear muffs, got advised correctly, because they worked very well, and arrived when he said they would, shopped here a few times and ca... Ver mais
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Leia as opiniões dos outros
I have never used Farm Cottage before and this is my first experience in ordering from them. I found them to be very professional, helpful and knowledgeable in the product i was purchasing. The deliv... Ver mais
Wrong size of ," ta da "walking stick sent initially, but company apologised immediately and sent another. Postage for returns refunded very promptly Felt like a proper personal apology..in t... Ver mais
I am very pleased with the service from Farm Cottage Brands. The way to place order online with the company is extremely well, I received the Walking Cane / Stick That Converts To A Tripod Seat w... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a family established and run company specialising in sporting/country goods and accessories. Founded in 1994 and still set within the heart of the Wiltshire countryside, we understand the need for high quality equipment, accessories, and gifts, whether it’s for you or the perfect gift for the person in your life. Our broad range means that there is something for everyone. All our products are used and approved by us, which goes hand in hand with our main aim: selling great products at the best prices for our customers, with the highest level of service. We also ship worldwide (subject to shipping and customs regulations) to ensure wherever you are, you can get our products whenever you need. If you have any queries about any of our products or anything else, please contact us via email or phone. We also run our Facebook and Instagram sites so will answer any messages on these also. Take a look around our website and we look forward to welcoming you as a Farm Cottage Brands customer!
Informações de contacto
EXL House, SN11 8SN, Calne, Reino Unido
- +44 (0) 1249 760421
- sales@FarmCottageBrands.com
- farmcottagebrands.com
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Het bestelde artikel is mooi op tijd…
Het bestelde artikel is mooi op tijd aangekomen en zat goed verpakt
Easy site to navigate found just what I…
Easy site to navigate found just what I wanted in minutes, ordering was just as easy brilliant
Beyond expectations loved my glass
I was very impressed from the very first interaction with the updates and the ease of ordering
When the product arrived it was a much better quality than I was hoping for
Will be buying again from here with a lot of confidence
As good as it gets, exemplary customer service
The range of 'country pursuits' greetings cards are brilliant, I've been sending these cards for some time and find they are always well received.
This review is about their customer service. I recently sent a picture of a 'Farm Cottage Brands' card which arrived damaged due to sub-standard packaging, really just to test the reaction, because up to now the service had always been unexceptional. I’ve found that it's only when something goes wrong that really good customer service really makes the difference. I didn't ask for a replacement, just to let them know about the issue... and I blush again as I type this... I was completely forgetting that the card which arrived damaged had been ordered elsewhere.
The good people of Farm Cottage Brands put a replacement order in the post right away, and only after further correspondence when i referred to the single card order, asked whether it might have been ordered elsewhere. I have since 'fessed up, paid for the duplicate. Again they could not have been nicer or more graceful in the face of my mistake.
Good basic system and grace under pressure, that's really excellent customer service in my opinion.
I look forward to many more years of wowing my friends with clever things from Farms Cottage Brands
Very pleased all round.
Very pleased with my purchase of a walking stick with a seat. It’s exactly what I needed. Really good quality. Easy to use. Speedy delivery. Excellent company. Highly recommended. Will definitely buy from them again in the future.
Very quick delivery
I would give your company SIX stars if…
I would give your company SIX stars if there were six to give.
Excellent service.
William Leith
Jersey
It arrived in time
It arrived in time. I ordered mod month and received it before I needed it at the end of the month.
Awful Service
Ordered a glass which I never received. No message left through my letter box from postman, no sign of postman making a delivery to my property on my ring bell and no safe place to put a parcel outside of my property. Company sent a aerial view of my road and said post office had delivered it which was totally wrong as they didn’t deliver it to me and then practically accused me of having the item stating they loose money with theft and why didn’t I tell them there wasn’t a safe place to leave the package! They then informed me that they had asked the police to investigate, I’m sure they have more important things to do than trying to locate a £20+ something glass! Really it’s just laughable and I have never had this experience with any other company in all the years of ordering on line, absurd customer service.
Excellent Service
I arranged to visit the premises to make sure I purchased the correct seat/stick.
After a bit of gentle banter regarding the correct seat for my weight I was demonstrated and advised regarding a couple of models, took this perfect gentleman’s advice, purchased & left very happy having received excellent serice
My order number is #11433) which you…
My order number is #11433) which you asked for

Resposta da Farm Cottage Brands
Great service…
Good communication was maintained when expected delivery date not met. The item was receìved before the revised delivery date. The item has lived up to the advertising and is in regular use.
Needed new ferules for my walking…
Needed new ferules for my walking stick. Very reasonable cost, and fast delivery
Superb experience from Farm Cottage Brands
I am very pleased with the service from Farm Cottage Brands. The way to place order online with the company is extremely well, I received the Walking Cane / Stick That Converts To A Tripod Seat within few days delivered fast, very great quality with manual and packaged professionally. Great service in all and highly recommended.
Thank you
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