Farrow & Ball Opiniões 16 454

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I've used F&B estate eggshell for decades and was always very happy with the results. However recently I had the misfortune to buy Dead Flat Eggshell finish I was not impressed at all. Firstly the pa... Ver mais

Classificada 5 em 5 estrelas

My “experience” was, actually, quite exciting, with lots of anticipation, drama, the unknown, elation, and, best of all, a happy ending. The lovely people at Farrow & Ball performed what I can only as... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm very pleased with prompt delivery of my order from Farrow and Ball. The paint is always of a high quality and this will allow me to complete my touching in project. The original paint coats were p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered some paint charts to pick my colour scheme. They came with an air of class in the packaging. I will always use F&B paint for it’s superior quality in application and appearance but I source th... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de tintas
  2. Decoração e Design de Interiores
  3. Fabricante de tintas
  4. Loja de papel de parede

Sobre Farrow & Ball

Escrito pela empresa

Farrow and Ball logo

Deeper, richer paint colours in a water base.

Farrow & Ball paint and wallpaper is crafted with care in Dorset and available to order worldwide. Visit our official site for:

What our customers say

From our range of colours to our in-store expertise, our speedy service to our quality products, our Trustpilot reviews show that there’s lots to love about Farrow & Ball.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

16 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Shame there is no option for zero…

Shame there is no option for zero stars, first not able to send paint on time, then unable to refund when cancelled, had to chase after a week and now told have to wait another 5 days for money back. Shockingly terrible!

17 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Dead Flat Eggshell

I've used F&B estate eggshell for decades and was always very happy with the results. However recently I had the misfortune to buy Dead Flat Eggshell finish I was not impressed at all. Firstly the paint dries way too quickly, the coverage is extremely poor and areas are showing what I can only describe as flashing. My husband contacted F&B with the problems and was promised someone would call him back that was a week ago. What has happened to F&B?

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Livraison en 4 jours

Livraison en 4 jours. Emballage de compétition ce qui devient de plus en plus rare pour les achats sur Internet. Ce n'est pas donné pour de la peinture mais ça les vaut. Impossible de trouver l'équivalent dans les magasins de bricolage. Bravo

16 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

C'est tout simplement merveilleux à lire - merci d'avoir pris le temps de nous laisser votre avis, et pour votre fidélité ! Bien Cordialement, Giselle

Classificada 5 em 5 estrelas

My “experience” was just that

My “experience” was, actually, quite exciting, with lots of anticipation, drama, the unknown, elation, and, best of all, a happy ending. The lovely people at Farrow & Ball performed what I can only assume were miracles to get me four tiny pots of paint lickedy split. They are kind, gentle people with senses of humor (or I suppose humour) knowledge, experience, and the best paint since JMWTurner mixed mangoes and animal urine to get that terrific yellow of his. Bravo! Wonderful! Thank you!

16 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

Dear Colin, well, your review has certainly brightened my day, I am loving the sense of humo(u)r here!

Thank you so much for sharing your feedback with us - we love hearing our customer's positive experiences and I am delighted that you are so happy with our paint.

Wishing you all the best with your project, happy painting, Giselle

Classificada 5 em 5 estrelas

Super Kundenservice

Super Kundenservice, großartige Farben

16 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

Liebe Melanie, ganz herzlichen Dank für diese lieben Worte, ich freue mich, dass Sie mit unseren Farben und unserem Service so zufrieden sind!

Mit lieben Grüßen, Giselle

Classificada 5 em 5 estrelas

Teinte de peinture magnifique

8 de setembro de 2025
logótipo da Farrow & Ball

Resposta da Farrow & Ball

C'est tout simplement merveilleux à lire - merci d'avoir pris le temps de nous laisser votre avis, et pour votre fidélité ! Bien Cordialement, Giselle

Classificada 5 em 5 estrelas

I was recommended to use Farrow & Ball…

I was recommended to use Farrow & Ball paint by a friend - having looked at their website I was impressed by the range of colours and paint finishes, but was a little put off by the price. I decided to give it a try and am extremely pleased that I did - excellent results! Their paint is definitely a superior product and well worth the extra money. I used a broad emulsion brush and found the paint easy to apply - it gives a nice flat finish and has transformed my kitchen. Great service too - my order was quickly processed and arrived within a couple of days. Free postage was a definite 'plus'. I have no hesitation in recommending Farrow & Ball and will be using their products again.

11 de março de 2026
Opinião espontânea
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Resposta da Farrow & Ball

Dear Mike, this is such a wonderful review to read - thank you so much for sharing your experience with us!

I am delighted how happy you are with our paint and service, and we hope to welcome you back again in the future.

Best wishes, Giselle

Classificada 1 em 5 estrelas

I have already sent in a complaint as l…

I have already sent in a complaint as l had a decorator at my home in the day l was promised l would get my delivery.
I have had to compensate him for turning him away when he arrived and rearrange another date when he could complete the work. This is a full week from now as a result of my paint not arriving when advised. when

14 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

Dear Margaret, I am very sorry to hear of your experience, this is certainly not what we wish for your customers. We work hard with our carrier partners to ensure parcels reach our customers as quickly as possible.

I see you have already been in contact with our dedicated deliveries team, if they can assist further please do feel free to reach out to your case handler.

Best wishes, Giselle

Classificada 5 em 5 estrelas

Colour chart arrived very quickly

Colour chart arrived very quickly, now the hard part trying to choose colour.

15 de abril de 2026
Opinião espontânea
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Resposta da Farrow & Ball

Dear Ann, I feel you - it is equally the most exciting and at the same time hardest part of the project to narrow it down to just a few colours, isn't it?

Enjoy the process, and happy painting! Giselle

Classificada 1 em 5 estrelas

I was really looking forward to use…

I was really looking forward to use this paint was imagining how beautiful it will be, they had only a paper sample no pot for the colour I wanted but it didn't look like it on the wall even closely. Look right in the tin though. When asked for refund as it cost me 79£! They refused said I have to buy their expensive primer to get the colous as on the sample, what a joke. Do not recommend!

8 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

Dear Tina, thank you very much for taking the time to leave your review and I am very sorry to hear about your experience. If you would like to talk this through further with our Customer Relations Team, please do get in touch, either by calling 01202 850240 or by emailing customerrelations@farrow-ball.com

Best wishes, Giselle

Classificada 1 em 5 estrelas

Overpriced & Overhyped

***Edit. Thats incorrect Gisella, I have advised Lauren of the problems I have had but am led to believe nothing can be done, just wanted to warn other potential customers that F&B are overpriced and over hyped, and CS don’t really help just cover themselves legally and are not interested ***
Overpriced & Overhyped
Moved into a bungalow and walls took a couple knocks from removal guys which is normal
Found out paint colour and sent off for tester pot to confirm.
However colour was no an exact match.
Reached out CS were initially helpful.
Did what they said but could not offer solution, end of.
What disappointed me most was there are so many imponderables which Farrow and Ball had no interest in helping with.

In their first e-Mail the following was advised with the obvious intention of selling another £59 tin. I refuse to be ripped off when I didnt choose the paint & F&B have chosen not to, as is their right not offer good Customer Service.

'Touching up is something Farrow & Ball tend to advice against as it can be tricky to achieve the same results compared to the first application, for optimal results on smaller areas we would advice using the same tin and the same application tool.'

14 de abril de 2026
Opinião espontânea
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Resposta da Farrow & Ball

Dear Chris,

I am very sorry to hear that the advice provided by our service team has not met your expectations. Moving and renovating a property can be particularly stressful, especially when the exact paint finish used by a previous occupant cannot be identified, making touch-ups more difficult.

I understand that you are currently in contact with your case handler, who will be responding to your latest email shortly.

Best wishes,Giselle

Classificada 5 em 5 estrelas

My Go-To Paint for a Flawless Finish

I’ve used Farrow & Ball paint several times now, and while it’s often said to be expensive, I truly believe it’s worth the investment. The coverage is outstanding—especially when applying the recommended two coats—and the finish always looks rich and high quality.

One thing I particularly appreciate is how accurate the colour swatches are. They give a very true representation of the final result, which makes it much easier to choose with confidence and visualise how the colour will look in your space.

Overall, the depth of colour, consistency, and finish make this my go-to paint. I wouldn’t hesitate to recommend it to anyone looking for a premium result.

4 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

My goodness, this is such a wonderful review - thank you so much for taking the time to share this with us, Leanne! I am truly delighted that you are so happy with our paints and colours, and I agree, the paint swatches are a great tool when deciding your next colour scheme!

Best wishes, Giselle

Classificada 1 em 5 estrelas

I did not receive the color card book.

I did not receive the color card book.

14 de fevereiro de 2026
Opinião espontânea
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Resposta da Farrow & Ball

Dear Hannah, thank you so much for taking the time to get in touch, and I am so sorry to hear that you did not receive your order. Our Sales Team can certainly help out here and they can be contacted by calling 1-888-511-1121 or by emailing NA.Sales@farrow-ball.com

Best wishes, Giselle

Classificada 5 em 5 estrelas

Ponctualité et clarté dans la confection…

Ponctualité et clarté dans la confection et le transport du colis. À recommander sans réserve.

14 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

C'est tout simplement merveilleux à lire - merci d'avoir pris le temps de nous laisser votre avis, et pour votre fidélité ! Bien Cordialement, Giselle

Classificada 5 em 5 estrelas

Helpful advice

Helpful advice, quick reliable delivery

1 de março de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

This is so lovely to hear, Susan! Thank you so much for sharing your experience with us.

Warmest regards, Giselle

Classificada 5 em 5 estrelas

Unschlagbare Qualität und einzigartige Farbtiefe

Ich habe unsere Wohnung in verschiedenen Farben und Finishs gestrichen, inklusive Möbel und Fußböden- und Farrow and Ball ist für mich unschlagbar. Die Farbtiefe und Qualität sind hervorragend und jeden Preis wert.

14 de abril de 2026
Opinião espontânea
logótipo da Farrow & Ball

Resposta da Farrow & Ball

Lieber Mr Bird, , ganz herzlichen Dank für diese lieben Worte, ich freue mich, dass Sie mit unseren Farben und unserem Service so zufrieden sind und freuen uns, Sie bald wieder begruessen zu duerfen.

Mit lieben Grüßen, Giselle

Classificada 5 em 5 estrelas

Multi surface paint

I’ve used a huge range of different paints over the years and can hand on heart say that this paint goes on unbelievably well. Great coverage and goes on so smooth. Colours are lovely too!

14 de abril de 2026
Opinião espontânea
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Resposta da Farrow & Ball

Dear Emillie, than k you so much for sharing your experience, it is always so lovely when I see how happy a customer is with our paint! I hope we will be able to welcome you again in the future.

Best wishes, Giselle

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