I sent the fascintaor I brought back well within the return policy time and sent it via signed postage. I sent several emails asking about my refund as there is no telephone contact for them and it w... Ver mais
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Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... Ver mais
Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.
Informações de contacto
Reino Unido
- fascinators4weddings.co.uk
4,2
Bom
524 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hats On!
We were very happy with the service and product after searching far and wide for what we were looking for.
26 de janeiro de 2024
Beware of this company
I ordered a fascinator for a wedding. It came but was the wrong colour for my outfit. I immediately resealed the box ready for its return. The item was in perfect condition. The refund was processed with £5 less than was originally paid. I politely questioned why this had occurred and was told ‘it was withheld to cover work needed to restore the item to a saleable condition’
I was taken aback by this as I knew it was perfect. I questioned this with Daniel but got no reply. I have been in touch by email and written letter but have been totally ignored. I find this disgraceful customer care and as this is such a small amount of money I now feel it is not about the money but the principle of the matter. If £5 was withheld from other people it would be a nice little earner.
In principle this company have taken my money without consent. As they are not contacting me with evidence of what they have accused me of they are working against the law.
4 de novembro de 2023
Resposta da Fascinators4weddings
Hi
When we occasionally receive items back that are in used condition, we do have to withhold an appropriate amount from the refund to reflect the costs caused to us.
This practice of buying, wearing and then claiming a full refund is called 'wardrobing'. We don't pass this cost (i.e. of a free hire service) onto our honest customers but rather withhold money from refunds. I hope you agree that this is the correct thing to do.
In other cases, customers try items on and mark them with makeup or return items in a weak box that is crushed - again, we make an appropriate reduction of the refund to cover the costs.
All of this is covered in our returns policies and is agreed to by our customers when they place orders.
Best wishes
Daniel
I was looking for a hat for my son's…
I was looking for a hat for my son's wedding which was in silver and didn't look too frumpy! This one is perfect! Arrived quickly by Royal Mail in a box marked fragile. Great service. Very happy and looking forward to wearing it!
13 de dezembro de 2023
Colour matching
Colour matching. I wanted a fascinator to match my outfit. The colours on the website were clear, but it was difficult to ensure a match on the screen. I was able to send a sample and was given good advice on colour matching. The item arrived in good time.
22 de novembro de 2023
Love love love!
Great communication and the colour matched perfectly with my dress.
Thank you so much!
29 de outubro de 2023
Prompt & Accurate
My order was dispatched promptly. The fascinator I ordered was exactly as shown on the website.
9 de outubro de 2023
Item arrived quickly and safely
Item arrived quickly and safely. Website was easy to use.
28 de setembro de 2023
Beautiful Fascinator
Beautiful fascinator, very well made and great value for money. Delivery was prompt. Article arrived well packed and in perfect condition.
4 de outubro de 2023
As shown
Exactly as seen on the internet, packaged well, good value for money, quick delivery
22 de setembro de 2023
Great service and product
11 de setembro de 2023
Quality products and quick delivery
Quality products and quick delivery. Would recommend
3 de setembro de 2023
Fast and speedy delivery
2 de setembro de 2023
All fine
I bought a Diamante Purple Fascinator and clutch for a wedding , and they matched perfectly my electric blue outfit. Delivery took just few days considering that I ordered from Italy
12 de junho de 2023
Excellent service and fantastic product…
Excellent service and fantastic product x
21 de agosto de 2023
Fascinator
I ordered a fascinator for my friends weeding that arrived very quickly and looked better in real life than the photo. Very pleased with purchase
18 de agosto de 2023
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