Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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Leia as opiniões dos outros
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... Ver mais
A empresa respondeu
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... Ver mais
A empresa respondeu
Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, Reino Unido
4,7
Excelente
328 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Any queries regarding orders to store.
Staff happy to advise and follow up delayed orders to store.
2 de dezembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered quickly well packaged .
Delivered quickly well packaged .
Very pleased with both sweaters lovely fabric and well made
6 de dezembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived very creased and cant get the…
Arrived very creased and cant get the creases out , also disappointed with quality ! I’m going to return them !
6 de dezembro de 2024
Resposta da FatFace - ABERDEEN 4
Thank you for taking the time to leave your review. I am sorry to hear that your item arrived in a poor condition. I trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Resposta da FatFace - ABERDEEN 4
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was easy to order and I love the…
It was easy to order and I love the scarf thank you .
20 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ABERDEEN 4
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Xmas gifts
I ordered a few things from Fatface which were delivered on time and the quality was very good .I am very pleased with my purchases which are gifts for others
16 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello James
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality clothes
11 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous jacket
Really lovely jacket, fits true to size;
I bought the black with a burgundy trim.
Very attractive.
8 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello Andrea
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great staff in Aberdeen store for pickups and returns
Easy to order online and pickup instore and exchanged and return unwanted items there too, really helpful and friendly staff in store, so easy and good quality products
2 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought one item in store and liked it…
Bought one item in store and liked it so much I bought the same thing again online. Good service both times
7 de novembro de 2024
Resposta da FatFace - ABERDEEN 4
Hello Gill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ABERDEEN 4
Hello Nancy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace jeans.
The quality of the jeans is excellent. Great fit and they look great.
23 de outubro de 2024
Resposta da FatFace - ABERDEEN 4
Hello Tam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ABERDEEN 4
Hello John
Thank you for taking the time to leave your review and for providing your feedback regarding your recent order. I am sorry to hear that your trousers were too big. I will be sure to pass your comments to our team.
Thank you, LE
Resposta da FatFace - ABERDEEN 4
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
going into shop
going into shop, all mens clothes are to my taste.
I always want everything every visit, could end up
emptying ones bank account.
29 de agosto de 2024
Resposta da FatFace - ABERDEEN 4
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shorts not true to size and hassle exchanging them
I’m ordered online as the store did not carry men’s shorts larger than 38” waste. The items arrived promptly and well packaged but the shorts were enormous. Tape measure showing them to be 43inches and not 40 as labelled. I changed them at the store in Aberdeen to 38” inches . I wish I had measured them in store on my first visit. The store staff were incredibly unhelpful, and initially told me I couldn’t exchange them or get money back in store despite having all paperwork, original packaging and items in pristine condition with all labels still attached etc. Hesitant to buy anything there again.
19 de agosto de 2024
Resposta da FatFace - ABERDEEN 4
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you have not had a positive instore shopping experience.
We will be sure to pass your feedback on for review.
We apologise for any disappointment caused.
Take care. -LA
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