While in Aldburgh Suffolk for a short stay I looked in Fatface for some clothes and while there discovered I'd mislaid some expensive sunglasses. As it was a sunny afternoon I didn't want to walk a... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
While in Aldburgh Suffolk for a short stay I looked in Fatface for some clothes and while there discovered I'd mislaid some expensive sunglasses. As it was a sunny afternoon I didn't want to walk a... Ver mais
A empresa respondeu
We visited the local store and my granddaughter tried on a dress in the sale. Alas it was too big and there was not a smaller size in stock. I casually looked on line and realised I could purchase t... Ver mais
A empresa respondeu
Super patient and helpful - he made me feel very special, even though I turned up 5 minutes before closing to collect an order and then I started browsing! (Also helped me find the right email confirm... Ver mais
A empresa respondeu
Really helpful customer service both on line and in store . One item in sale wasn't available after ordering so given discount for future item , but on full price , still kind gesture . All items cam... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
198/200 High Street, IP15 5AJ, Aldeburgh, Suffolk, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love Fatface! The staff in this store are lovely and very friendly and helpful.

Resposta da FatFace - ALDEBURGH
Have always adored FatFace products. Superb customer service. Super shop staff. Excellent on-line shopping. The Aldeburgh store is my favourite. Always shop there when visiting Suffolk. Latest on-line shop 7th June excellent.

Resposta da FatFace - ALDEBURGH
Fatface clothes are good quality and very on trend. Easy to orderline and collect from my local store. The staff are very friendly

Resposta da FatFace - ALDEBURGH
I wanted a specific bag for my mobile ‘phone that my local store didn’t have in stock. I ordered it online and it was delivered free of charge to the store within a few days. Excellent service, thank you.

Resposta da FatFace - ALDEBURGH
Good choice of sizes, reasonable pricing and courteous staff members

Resposta da FatFace - ALDEBURGH
Shopped in Aldeburgh Suffolk, great sale on, treated ourselves, staff were friendly, and everything easy to access.
Thank you

Resposta da FatFace - ALDEBURGH
Really helpful customer service both on line and in store . One item in sale wasn't available after ordering so given discount for future item , but on full price , still kind gesture . All items came quick . It’s a pity Fatface don’t do inter store delivery even for stores within county wide , but some do keep an item if you are prepared to go and get . Purchased lovely dress and a ‘purple’ ( burgundy ) faux fur coat . Had to downsize on the coat , but absolutely gorgeous . Very happy customer .

Resposta da FatFace - ALDEBURGH
Quick order, quick delivery, lovely helpful staff in the shop when visited

Resposta da FatFace - ALDEBURGH
Ordered online and delivered to local store. Quick and easy process. Assistant was very friendly and helpful. Highly Recommended.

Resposta da FatFace - ALDEBURGH
Visited Aldeburgh fat face and I couldn't ask for a better experience, the manager, Sue went above and beyond to help me, very friendly and couldn't do enough 😀

Resposta da FatFace - ALDEBURGH
Leather belt arrived on time and fits well . Well made

Resposta da FatFace - ALDEBURGH
We visited the local store and my granddaughter tried on a dress in the sale. Alas it was too big and there was not a smaller size in stock. I casually looked on line and realised I could purchase the correct size still in the sale and have delivered locally to save paying delivery so could surprise my granddaughter for her birthday. The only thing that might have made a difference was if the store assistant could have mentioned looking online to see if a smaller size was available in the sale. It was only chance that I looked.

Resposta da FatFace - ALDEBURGH
Having previously seen the dress, I ordered on line. It was an easy process and delivery was swift.

Resposta da FatFace - ALDEBURGH
While in Aldburgh Suffolk for a short stay I looked in Fatface for some clothes and while there discovered I'd mislaid some expensive sunglasses. As it was a sunny afternoon I didn't want to walk around without any protection so was pleased to see they stocked a good quality pair for under £30 which provided good protection against UVA UVB rays. Staff very helpful and quickly provided a pair that fitted perfectly! Problem solved! Later found I'd left glasses in another store but new ones very effective.

Resposta da FatFace - ALDEBURGH
I loved your lilac linen shirt today but was unsure of the size. Staff were really helpful in assisting me make up my mind. Andrea

Resposta da FatFace - ALDEBURGH
On Fri 26th May, my husband and myself visited the Aldeburgh branch of Fat Face. I fell in love with the National Forestry Floral Dress, however although the size 14 fitted better, the size 16 was in a very dark navy blue background instead of light navy, which made the colours really stand out. I liked the fit of the 14 but the colour of the 16. The dark haired lady who was called either Sue or Alison was brilliant and very patient with me as I kept trying the dresses on and were there ages being a pain. I eventually decided which one to go with and purchased it, and my husband also bought several items. However, when I got back to our caravan, I realised I had lost the gold necklace and pendant I had been wearing. The next day, with dread I phoned Fat Face and explained that I had lost it. The lovely dark haired lady took my number and a few hours later phoned me to say she had found the necklace and subsequently searched the store until she found the pendant. She went above and beyond to help me. What a wonderful lady and such fabulous service. Quite exceptional and out of the ordinary.

Resposta da FatFace - ALDEBURGH
Very good service from the staff at the Aldeburgh store.
I was looking for a specific 'new in' top that I wished to purchase for a birthday gift. It had not arrived at this store but the staff checked all the other stores in the area to check if it was available in the size and style I required. As this was not possible, they ordered the top,online for delivery to my home, free of charge. The staff were friendly and polite. Nothing seemed too much trouble.

Resposta da FatFace - ALDEBURGH
Great service, so easy to shop online and pickup in store. Returns are easy too.

Resposta da FatFace - ALDEBURGH
Love Fatface and once again I was not disappointed when I visited the Aldburgh store. Clean and tidy shop floor which was well stocked. Sale clothes and a plentiful supply of new Autumn lines. Excellent service from a lovely lady at the till (sorry I don’t remember her name).

Resposta da FatFace - ALDEBURGH
The ladies in Aldeburgh were excellent and couldn't have been more helpful. Ten out if ten

Resposta da FatFace - ALDEBURGH
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.