Elliott & Andrew - Berkhampstead branch.. Fantastic! What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should h... Ver mais
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Leia as opiniões dos outros
I always love fat face. It’s slightly more expensive than other high street stores like next but I feel the quality is better and it always washes well and lasts a long time before giving out.... Ver mais
A empresa respondeu
I always like shopping in Fat Face. It’s relaxed, easy to try on and the staff are friendly and helpful. It’s easy to return. I really like the denim jacket I bought. It fits me really well and I I l... Ver mais
The staff were lovely as always & so helpful. Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
176a High Street, HP4 3AP, Berkhamsted, Hertfordshire, Reino Unido
- 01442 875173
4,8
Excelente
82 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I order on line with delivery to my local store
I order on line with delivery to my local store. I am a size 6 short so my size not always in stores. I find it easy and works well for me as returns are also simple.
23 de março de 2024
Resposta da FatFace - BERKHAMSTED
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you find the sizing is true. I hope you continue to enjoy our products as much as we do.
All the best, MM
Sourcing interesting prints and nice…
Sourcing interesting prints and nice fabrics for clothing.
Bought blue cotton knit styled as kimono but really a open cardigan top. Love the chunky knit and vintage blue colour. Would have bought the pink version but was sold out. Will get a lot of wear out it for years to come as I look after my clothes.
26 de março de 2024
Resposta da FatFace - BERKHAMSTED
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I used the click and collect service
I used the click and collect service, from a local store. Very easy process. I was kept informed regarding my order and the items were ready for me when I visited the store.
24 de março de 2024
Resposta da FatFace - BERKHAMSTED
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Wouldn't accept returns.
22 de março de 2024
Resposta da FatFace - BERKHAMSTED
Good morning Neil,
Thank you for taking the time to leave a review.
Please see our returns policy below:
You can return your unwanted items via post or to store within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition.
Unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store.
Please note, all our postage returns are free.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Elliott & Andrew
Elliott & Andrew - Berkhampstead branch.. Fantastic!
What amazing, patient, considerate team members. I was told a sale item was at their branch. They searched it wasn't. The other branch should have called to confirm- they didnt! Checked with 2 other stores, then suggested placing an order we all thought not likely as old stock and although showing on the system might not arrive.. It did!! Elliott agreed to refund the other one even though over timescale due to all the extre running around.
Thank you both for turning what could have been a wasted journey into a positive one..
Also special shout out to Andrew... Congrats on your promotion - luck @ Watford I'm sure you will smash it!
24 de fevereiro de 2024
Opinião espontânea
Resposta da FatFace - BERKHAMSTED
Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon and have a wonderful weekend! Warm Regards TS
Sale items
Fat face shop’s always look so cool always presented and fitted out well!
Staff helpful and polite nothing ever too much trouble and my dog is always welcome, whole shopping experience just brilliant 🤩
12 de janeiro de 2024
Resposta da FatFace - BERKHAMSTED
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great company
The website is very clear and easy to navigate. Prices, reductions and delivery/ return charges are well documented. The returns process is very efficient. The store itself in Berkhamsted is very well organised and the staff extremely personable, friendly and professional. A very pleasant shopping experience…… always.
8 de janeiro de 2024
Resposta da FatFace - BERKHAMSTED
Good morning Caroline,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
My favourite fashion shop
Fatface is my first go to clothes shop when I can spare a few pounds. I love their range. It caters for my taste. I recently got a great sale bargain of boots and jeans which I love. Staff are great and always helpful. 👌
2 de janeiro de 2024
Resposta da FatFace - BERKHAMSTED
Hello Geraldine
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely warm Fleece
Lovely Fleece I usually wear one with pj's now winter is here. Two years back I bought the white one. This year's fleece has little green christmas trees & little foxe's on which is quite sweet.
22 de novembro de 2023
Resposta da FatFace - BERKHAMSTED
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Ordering was easy for online and store…
Ordering was easy for online and store collection with returning to store also simple
22 de novembro de 2023
Resposta da FatFace - BERKHAMSTED
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great shop with helpful staff team
Great shop with helpful staff team, always a pleasure to shop there and has made me even more a fan of this brand.
19 de novembro de 2023
Resposta da FatFace - BERKHAMSTED
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The shop assistant was really helpful…
The shop assistant was really helpful and found what I was looking for and ordered it from the shop.
6 de novembro de 2023
Resposta da FatFace - BERKHAMSTED
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the FF sale!
18 de agosto de 2023
Resposta da FatFace - BERKHAMSTED
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Well I had an email to say it was on…
Well I had an email to say it was on its way but then nothing after 1 week. I telephone the branch who had my item there but the reason I did not have an email to say it had arrived was that I was not on their system!!
13 de agosto de 2023
Resposta da FatFace - BERKHAMSTED
Hello Jill, thank you for taking the time to leave a review.
I'm really sorry to hear that there was a delay to your order. Upon checking our system I can see that you collected your order earlier today.
I'm sorry that you had this experience and I'll be sure to pass your feedback on to the relevant teams for future consideration.
I hope you love your new playsuit!
All the best, LB
Resposta da FatFace - BERKHAMSTED
Good afternoon, Mabel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Berkhamsted store.
Take care, JB
Really friendly staff so happy with my…
Really friendly staff so happy with my purchase
18 de junho de 2023
Resposta da FatFace - BERKHAMSTED
Thank you for your feedback regarding your recent visit to our Berkhamsted store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Resposta da FatFace - BERKHAMSTED
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
The staff the staff as always were lovely & helpful. Refund made
The staff were lovely as always & so helpful.
Sadly While in the photo the top looked lovely… in reality the material wasn’t flowy , it felt cold up touch, very creased , the cuffs seems to have no flexibility ( they looked like elastic ruffles but weren’t!) the V neck was to low it hung poorly, I’d ordered a 12 & it still looked like a sack …. To be honest even the colours weren’t as bright as the picture. A real disappointment in my opinion plus a waste of resources!
1 de maio de 2023
Resposta da FatFace - BERKHAMSTED
Good Afternoon Jenny
Thank you for your review.
I am so sorry to hear about the Item.
I am pleased to hear that this was resolved for you in store.
I hope you have a good day.
EP
Summer men's trilby hat
The hat we purchased is really good quality, perfect fit and the packaging really excellent. We would definitely consider using Fatface again! Thank you
1 de maio de 2023
Resposta da FatFace - BERKHAMSTED
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - BERKHAMSTED
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
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