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FatFace - BROMLEY 2 Opiniões 239

TrustScore: 5 em 5

4,8

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Easy to order and collect. Unfortunately, I keep receiving emails to ask me to collect items that I collected ten days ago.

A empresa respondeu

Classificada 5 em 5 estrelas

I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

STAFF VERY HELPFUL IN STORE TO CHANGE ITEM OVER FOR DIFFERENT SIZE. ALL INFO ON COMPUTER, NO NEED TO FILL OU RETURN FORM MAKING TRANSACTION EASY AND SMOOTH

A empresa respondeu


Informações sobre a empresa

  1. Loja de roupa
  2. Loja de acessórios de moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contacto

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido

  • 02082 904457

4,8

Excelente

TrustScore: 5 em 5

239 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Prompt delivery and collection and…

Prompt delivery and collection and returns and well mannered staff

6 de julho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Brilliant as always.

Brilliant as always.

4 de julho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

I love shopping at Fat Face

I love shopping at Fat Face . The clothes fit is always just right for me and they are constantly refreshing designs for new clothing ideas. Every time I go into FF I see something I like. Excellent quality clothing and great Service in the Bromley Fat Face Store .

7 de julho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Service was excellent

Service was excellent , very helpful staff and very quick bringing my items to me

3 de julho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

The lovely helpful staff in Bromley…

The lovely helpful staff in Bromley glades shop. Love the clothes, great quality.

15 de junho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Great customer service

Ordered denim jacket click and collect , came on time , very pleased with purchase, just needed to try on for size in store.
Very helpful and friendly staff , friend who was with me bought a scarf and we both agreed a great shopping experience.

2 de junho de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 2 em 5 estrelas

Delivery charges

I've been buying fatface clothes now for a very long time and I still enjoy their brand and style of clothes the only thing I completely disagree with is the charge for hime delivery, when I go to a store I expect to see at least one of each size but since Fatface have resized the clothes they only stock upto xxl which means I have to go to the shop to see if I actually like it because you can never tell from a photo order it and go back to the shop to collection. Why should I be made to pay delivery charges for a stores lack of sizes in stock which is why I don't buy no where near as much clothing as I use to from Fatface I'm not the only one a lot of friends who use to shop there go else where now because fatface want to charge you for home delivery because of their short fall in customer service.

16 de maio de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Good morning John,
Thank you for your message. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size XXL.

We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.

Thank you, LE

Classificada 5 em 5 estrelas

Service with a smile

As soon as I entered the Bromley shop, I was welcomed and was told they could order a blouse for me with a no fuss refund, if needed. I tried on another blouse to establish the size, and the order was made accordingly. When eventually I tried this blouse on, it seemed rather large, and staff willingly ordered a smaller size. When I tried that on, it was a perfect fit. All this was arranged by such friendly staff, who took a genuine interest in the whole process, giving comments about the sizing and understanding that I needed to get this right, as it was for a wedding. The customer service provided by Lawrence, Nichola, Mary-Jane and Catherine was excellent. Thank you!

15 de maio de 2025
Opinião espontânea
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 4 em 5 estrelas

Staff in the Bromley store are always…

Staff in the Bromley store are always really helpful and professional. I had done a click and collect order from the sale and they suggested I tried it on then in case it didn't fit.

5 de maio de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Easy online sale order and store pick…

Easy online sale order and store pick up.
Good value .

29 de abril de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Classificada 5 em 5 estrelas

Friendly staff as always ..great company

Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust

21 de abril de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Fabulous Bromley team…

Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.

5 de abril de 2025
Opinião espontânea
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Good afternoon,
Thank you for your wonderful feedback! We're so happy to hear that Mary-Jane and Mel went above and beyond to assist you with your return and reorder. It's great to know that the Bromley store has provided such excellent service, and we truly appreciate your kind words! We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

The online buying experience was smooth…

The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.

3 de abril de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Shopping Done Right – FatFace Bromley Nails It!

I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!

12 de março de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Always great welcome at the Bromley store

Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****

20 de março de 2025
Opinião espontânea
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Two jumpers

Pleased with the two jumpers I purchased.
Prompt delivery.

8 de março de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Classificada 5 em 5 estrelas

Thanks to all the amazing staff at…All the amazing staff at Fat Face in Bromley

Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!

Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!

Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

5 de março de 2025
Opinião espontânea
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Great shopping experience with FatFace

Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

15 de fevereiro de 2025
logótipo da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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