I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Ver mais
A empresa respondeu

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Ver mais
A empresa respondeu
The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... Ver mais
A empresa respondeu
The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.
A empresa respondeu
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great bag great service on pick up and speedy delivery

Resposta da FatFace - BROMLEY 2
Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust

Resposta da FatFace - BROMLEY 2
Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.

Resposta da FatFace - BROMLEY 2
The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.

Resposta da FatFace - BROMLEY 2
I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!

Resposta da FatFace - BROMLEY 2
Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****

Resposta da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2
Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!
Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!
Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

Resposta da FatFace - BROMLEY 2
Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

Resposta da FatFace - BROMLEY 2
I received a pair of your “Kaia Dark Natural Faux Fur Cuff Mules” slippers as a Christmas present from a younger sibling and I noticed the bottom of the sole was coming away from the shoe (end of January) Now it’s the 6th Feb and the whole sole is basically hanging on by the smallest bit (on my right slipper) After only a month!? And for a £30 pair of slippers I think that is shocking 😳🤬 Primark £2/£3 slippers would of lasted longer to be honest 😆 so I do NOT recommend fatface slippers x
UPDATE: no contact details have been left because your not allowed to on here 🤷🏽♀️ ??

Resposta da FatFace - BROMLEY 2
If I could give a lower score then I would!!! I am appalled by the behaviour and language of the manager at the Bromley store. Unfortunately, thefts in the retail sector must be a nightmare for the company and managers alike.
However, the ethnicity of a thief is NOT a defining factor based on skin colour, gender or age.
As a resident of Bromley, the Fat Face store was one I regularly frequented but after hearing the following statement by an employee, on the shop floor, with customers around, "keep an eye on that guy as he is black."
As an ethnic minority male, I am grievously offended by this statement and will therefore boycott the Bromley store.

Resposta da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2
Bromley shop has the friendliest, most helpful assistants. Nothing is too much trouble and they go out of their way to give excellent service. A big thankyou to the staff there.

Resposta da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2
Easy to order on-line and pick up in store.

Resposta da FatFace - BROMLEY 2

Resposta da FatFace - BROMLEY 2
Very easy to order on line. And collection from local store was a good option.

Resposta da FatFace - BROMLEY 2
Unfortunately my order was delivered to the wrong store so I had a much longer wait two weeks from ordering! When it did srive very pleased

Resposta da FatFace - BROMLEY 2
Delivered to store for me to pick up - arrived before promised time. In store staff were friendly - offered me the chance to try the garment on instore before I left. Item is gorgeous, as expected, and fits perfectly!

Resposta da FatFace - BROMLEY 2
Visited Bromley store towards end of day om a Saturday. We were drawn to the men's sale items and the sales assistant was so friendly and encouraging thatvwe spent £168 ! A great member of the team with a respectful approach towards my son using his wheelchair. A welcoming and friendly store.

Resposta da FatFace - BROMLEY 2
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.