Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while... Ver mais
A empresa respondeu
Localização
Alterar localização5/7 Auction Street, IP33 3FA Bury�St�Edmunds, Suffolk, GB
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Leia as opiniões dos outros
Nice cardigan. Had to by another online in one size up to allow for wearing a dress underneath, but nice quality. Smooth return and efficient collection in store.
A empresa respondeu
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile. I had visited looking for an Ecru denim... Ver mais
A empresa respondeu
Usually buy shorts in Crew but went to compare in Fatface. Was welcomed by assistant on entry. Browsing the range when he politely offered to help and explained sizing and availability of fitting roo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, Reino Unido
- 01284 764247
4,6
Excelente
184 opiniões
Pede aos clientes que escrevam opiniões
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Brilliant experience today 15/11/23 at…
Brilliant experience today 15/11/23 at 12, thank you Lisa 😊
15 de novembro de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop lovely clothes tastefully…
Lovely shop lovely clothes tastefully and enticingly displayed ..friendly helpful and professional staff always a pleasure to go into fat face …
31 de outubro de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I can always just what i want in…
I can always just what i want in Fatface. Everything fits perfectly for me and my wife. You get what you pay for. Friendly and helpful staff. Bury St. Edmunds branch.
21 de outubro de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to use ordering service and pick…
Easy to use ordering service and pick up.. no complaints
13 de setembro de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Efficient pleasant experience.
Making a return item I was short of time so pleased the return was made quickly. The staff always helpful and polite.
29 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hi Iris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
High quality as always
I have always loved the quality of FatFace clothes and my new trousers are no exception.
Collecting my parcel from Bury St Edmunds branch was really easy and without issue.
Very happy customer
27 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Resposta da FatFace - BURY ST EDMUNDS
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great quality jeans for my son.
15 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Good Afternoon Bonnie,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace item. We hope your son enjoys wearing them!
Have a great day! - JW
Very professional
16 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
A happy customer
My order was ready to collect as advised. The product was exactly as described.
9 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Easy. We like easy. We're thrilled to hear that you had a pleasant shopping experience with us 🥰 - RS
Lovely shopping experience
Extremely helpful Manager when I went to collect several parcels for my daughter and myself. She went out of her way to help and sorted out a return. A very good experience
7 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Always lovely material and lovely…
Always lovely material and lovely styles. Always fit nicely and look good! Good quality!
8 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Another great shopping experience in…
Another great shopping experience in Fatface Bury St Edmunds.... Huge thanks to Sarah and Sarah in Bury who made my day with their passion and enthusiasm. Looking forward to my next visit and the autumn stock that they were telling me is going to be stunning
14 de agosto de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Thank you so much for your amazing comments. We are thrilled to hear of our amazing team making your day. Your feedback will be shared with the ladies in store and we look forward to seeing you again soon! 🍁🍂
Brilliant Bury St Edmunds staff
I can’t rate the Bury St Edmunds store FatFace staff highly enough. Always friendly and helpful at every visit, today Sarah at the store went the extra mile.
I had visited looking for an Ecru denim jacket, but there were none left. Some were returned shortly after I left. Remembering that I had visited specifically looking for one (I am far too frequent a visitor!), Sarah contacted me and offered to hold the size that I was seeking to give me time to rush back and purchase!
Awesome customer service… and the jacket is gorgeous!
13 de agosto de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Great service delivered by bright…
Great service delivered by bright smiling friendly young woman. Very helpful in assisting me to choose proper size and fit.
2 de agosto de 2023
Resposta da FatFace - BURY ST EDMUNDS
Hello Mary thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bury st Edmunds fab store
I am a nightmare when it comes to trying on clothes and always need opinions from the staff with what they think and they always soo great with me. I can’t remember names but there are two members of staff that stick in my mind that are fantastic though all staff are fab in there. Two new younger staff are in there now and they are great and so helpful too. :-)
21 de julho de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Good Morning Sue,
Thank you for your feedback regarding your trip to the Bury St Edmunds store. It is so wonderful to read such lovely feedback! I hope you have a great day! - JW
Amazing customer service at the Bury St…
Amazing customer service at the Bury St Edmunds store today. Shopping with a toddler is tricky but shopping with two is almost impossible so thank you for the way you interacted with them both while their Mum sorted out some new clothes for herself. The dinosaur stickers were a big hit but your conversation with them while they waited was just amazing! Thank you again. And yes, Mum was delighted with her new outfits 😍
1 de agosto de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to place order
Easy to place order and good notification when it was in store to collect. Staff very helpful.
19 de julho de 2023
Resposta da FatFace - BURY ST EDMUNDS
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Good service
Usually buy shorts in Crew but went to compare in Fatface. Was welcomed by assistant on entry. Browsing the range when he politely offered to help and explained sizing and availability of fitting rooms. Didn't have the size in the colour I liked so then arranged delivery at no extra charge. Smooth transaction/in and out in ten minutes.
Unpushy and efficient service appreciated.
26 de julho de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Best employee of fat face…
Aayliah greeted me as soon as I entered the shop! She immediately made me feel welcome! Then she helped me find a top which I could not see in the store. She waited for me to try it on without putting pressure on me. She was very complimentary and encouraging. I think she is very good at her job. I shop a lot at fat face and she is by far the best employee in all the stores! I wish she lived near petersfield in my local store
16 de julho de 2023
Opinião espontânea
Resposta da FatFace - BURY ST EDMUNDS
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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