I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Ver mais
A empresa respondeu
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Ver mais
A empresa respondeu
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Ver mais
A empresa respondeu
We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchased a great quality jacket in sales with a further reduction on top. Very pleased

Resposta da FatFace - CAMBRIDGE 2
Great quality clothes. People very friendly , no quibble on returning. Great Scottish fellow. Very kind and helpful.

Resposta da FatFace - CAMBRIDGE 2
Went to return a product I bought online with PayPal only to be told that it couldn't be returned to a branch as it was PayPal. I had travelled specifically into Cambridge to make the return so it was a complete waste of time. Returned via Royal Mail in the end but paperwork didn't say PayPal returns weren't viable in brach.

Resposta da FatFace - CAMBRIDGE 2

Resposta da FatFace - CAMBRIDGE 2
I rarely visit the city centre any more, today is an exception. I went into FatFace in Cambridge as I was looking for a particular item. Very friendly banter was going on between a staff member as I entered. The man sounded very happy in in job. After a while browsing the mens clothes upstairs I asked the staff member if he could find me a hoodie in a size that I couldn’t find. He was efficient and professional. More importantly was our discussion about FatFace and how long he had worked for the company. We talked about one of my Favourite shops in Burnham Deepdale, North Norfolk. It is a delight to meet someone who displays obvious pride in both his work and his employer. FatFace clothes should be easy to sell. They are consistently well made, and stylish. Other customers joined in our conversation and we also shared comments with each other about our various choices of clothing. This is what shopping should be like! No pressure, friendly helpful sales people who have the time for some light discourse. I don’t enjoy shopping anymore But on Thursday I left your shop feeling uplifted and having bought far more than I intended. The item I asked about was not in stock at the shop. It was dispatched to me at home for no extra cost and I got it yesterday. I will return to Cambridge city centre one day. I will make a bee line for the friendly faces at FatFace. Thank you 😊

Resposta da FatFace - CAMBRIDGE 2
As always, great clothes from FatFace. One of my favourite shops. The staff in all the shops I’ve been in are so friendly and helpful and their clothes last for years.

Resposta da FatFace - CAMBRIDGE 2
Excellent customer service. I contacted Fat Face regarding a parcel that was taking longer than I expected. They explained the reason for delay, They were ultra polite and helpful. The parcel arrived the next day. Lovely, Great quality, Perfect stuff.

Resposta da FatFace - CAMBRIDGE 2
Didn't fit, I was pleased with how easy it was to return in store.

Resposta da FatFace - CAMBRIDGE 2
Love FatFace clothing and it is such a good quality. It was my first time buying from them online and delivery was very efficient. Definitely 5 stars and would highly recommend this brand!

Resposta da FatFace - CAMBRIDGE 2
I usually shop in the StAndrews store , but while visiting family I went to the Cambridge store. I was so pleased to find that the staff in Cambridge are cut from the same cloth as my usual store (StAndrews). The staff were helpful and friendly and knew the stock. Fatface offers a good shopping experience with standards that filter throughout there stores. Well done St Andrews and Cambridge.

Resposta da FatFace - CAMBRIDGE 2

Resposta da FatFace - CAMBRIDGE 2
The member of staff who helped me was great - I was looking for a specific cardigan, and he put a lot of effort into trying to locate the one that I wanted. It turned out to be out of stock, but he found one in another colour for me to try on before ordering the colour that I wanted. The cardigan has since arrived and is lovely.

Resposta da FatFace - CAMBRIDGE 2
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.