Black Pixie bag …beautifully made and a great price especially when purchased at the reduced price. Arrived quickly in store to collect and excellent service.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver mais
A empresa respondeu
Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver mais
A empresa respondeu
Haven’t received an email telling me it’s ready to collect from store yet. So as far as I know it’s not been delivered. Virtual Assistant said to wait 3-5 days but as bank holidays could take another... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido
- 01245 266696
4,8
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Black Pixie bag …beautifully made and a…
Black Pixie bag …beautifully made and a great price especially when purchased at the reduced price.
Arrived quickly in store to collect and excellent service.
2 de agosto de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very satisfied customer!
From start to finish! Great service very satisfied!
Returns back to Chelmsford branch excellent.
7 de julho de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service!
The customer service is great! I only took one star off for the inconsistencies in the manufacturing and sizing of the products.
2 de julho de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I visited Fatface this afternoon
I visited Fatface this afternoon, Thursday 18th June around 3.30pm
The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable engaged personable and efficient
Unfortunately I don’t know their names but it’s important they hear this feedback, as the return was being made they kept my two year old granddaughter entertained - I buy from Fatface frequently but the service I had today will encourage me to give my custom to the Chelmsford branch rather than go on line - thank you
18 de junho de 2026
Opinião espontânea
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice shorts which I am am happy about
Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the store. I did that and was expecting I could swap them for a larger size.
They said that I would have to buy another pair and then be refunded which all seemed rather unneccessary
12 de junho de 2026
Resposta da FatFace - CHELMSFORD 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Excellent service
From ordering to service in the Chelmsford store the process was faultless. The jacket is excellent and I am enjoying wearing it. Thank you.
16 de maio de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service in store.
Excellent customer service in store.
Good quality clothing.
11 de maio de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I’m glad to buy well made clothes at…
I’m glad to buy well made clothes at sale prices, delivered on time. Thank you
29 de abril de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff and always good…
Very helpful staff and always good quality clothing at a fair price.
24 de abril de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Friendly
Friendly, helpful Staff.............and notifications on how my order was proceeding.
7 de março de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cute Socks
Cute, well made fluffy fox socks bought for my daughter. As always, the staff at Fat Face in Chelmsford were friendly and helpful.
8 de fevereiro de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant thanks!
Fast delivery to store; excellent value in the sale. Lovely staff
4 de fevereiro de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface harley puffa coat
Easy to order, quick delivery, always super friendly staff. Amazing coat, kept my eye on to come into the sale in my size, size 8, fit is perfect, I sized down as came up too big in a 10. So cosy and warm.
31 de janeiro de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great staff
Great staff, very easy to exchange Xmas present for gift card to go on line and buy clothing in my size
14 de janeiro de 2026
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cardigan
I ordered a winter cardigan which was very good value, material is lovely and soft and sizing good too.
From order to arrival very quick! Good service.
6 de janeiro de 2026
Resposta da FatFace - CHELMSFORD 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very good than you
Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range in the longer length & possible a bit longer than comes down to the calf, as I'm just under 5ft 0ins.
26 de dezembro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper arrived on time to pick…
Lovely jumper arrived on time to pick it up.
21 de dezembro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
The jacket that I purchased online was picked up instore and the staff were very cheerful.
The Jacket fits perfectly and is of good quality
30 de novembro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order and collect
10 de dezembro de 2025
Resposta da FatFace - CHELMSFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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