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FatFace - CHELMSFORD 2 Opiniões 

153
•
TrustScore: 4.5 em 5

4,7

Block 2 96 Bond Street, CM1 1GH Chelmsford, Essex, GB

•

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love FatFace, clothing well made and good value, staff extremely friendly and helpful in my local Chelmsford store.

A empresa respondeu

Classificada 5 em 5 estrelas

Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de roupa
  2. Loja de acessórios de moda
  3. Loja de moda feminina
  4. Loja de moda masculina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contacto

  • Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Reino Unido

  • 01245 266696

4,7

Excelente

TrustScore: 4.5 em 5

153 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(153)

14 949 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Helpful pleasant staff

Helpful pleasant staff. Quick service

1 de maio de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Classificada 5 em 5 estrelas

What I wanted

What I wanted. Fitted well. Price was right. Staff helpful.

23 de abril de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Classificada 5 em 5 estrelas

Great quality and at a great price

Great quality and at a great price. Click and collect was so easy to arrange through the website and was available to collect within a day or two. Staff very helpful instore. Will definitely order again.

18 de abril de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
ep

Classificada 5 em 5 estrelas

Great customer service

Great retail staff who deliver fabulous customer service.

1 de abril de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Classificada 1 em 5 estrelas

Rude middle aged man at the tills

On entering the Store it looked like a mess

I had an issue with a staff member not doing their job a late white 30s middle aged man with papers and clipboards in his hands was messing about on the tills without serving me, I wanted to pay for some items and I headed to till to pay and he made wait I let him know I was ready he looked at me and remarked something quite rude ‘someone else will come help you’ and then proceeded to shout across the store to a staff member hanging up clothes to come help me out. He was so overly rude.

He forced another person to serve me when the tills had no other waiting customers and he was the only one on the tills.

Another member of staff came to help me and they were lovely.

Oh the other hand this middle aged man, he left me waiting even though he could have helped very rude guy, not very helpful.

Never go here, Colchester is more welcoming.

25 de março de 2024
Opinião espontânea
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Good afternoon Sophia,
Thank you for taking the time to leave a review.
We're truly sorry to hear of your experience in one of our stores. Please be assured this has been raised internally with the store for investigation.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC

Classificada 5 em 5 estrelas

Great employees at your Chelmsford…

Great employees at your Chelmsford store…always happy and helpful

20 de março de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Classificada 5 em 5 estrelas

Great Style and selection to choose…

Great Style and selection to choose from, Lovely designs. Shopping is a super all round experience.

26 de março de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Classificada 5 em 5 estrelas

Great to pick up at store.

Great to pick up at store.
Great pants
Thanks

17 de fevereiro de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello, thank you for leaving us this 5* review. We are glad to hear of the great service you have received. We hope you enjoy your new items! Kind Regards TS

Classificada 4 em 5 estrelas

Customer Service

I returned an online purchase which was easy to do and no problems. Staff were helpful and polite with good customer service.

17 de fevereiro de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hi there,
Thank you for taking the time to leave your review.

We are delighted to hear you have enjoyed using our service, and received great customer service. We look forward to welcoming you back soon!

Take care. -GM

Classificada 5 em 5 estrelas

Pleasant and helpful staff

I ordered a garment online and it arrived very fast. The staff in the Chelmsford store are always very friendly and try to be as helpful as they can. My daughter and I shop there a lot.

11 de fevereiro de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear you received your order promptly, and received great service in our Chelmsford store.
We look forward to welcoming you back soon!

Take care. -GM

Classificada 3 em 5 estrelas

PayPal refunds are clunky and sizing a bit off.

I popped into the store to return an online order but was told that it couldn't be processed in store because I paid with PayPal, which was slightly annoying. Apart from that, the cashier was friendly and super helpful, and even packaged up and labelled my return for me so I could just drop it at the post office. My refund was quick once the parcel was received, it's just a shame the boots I ordered (size 6 as the website said they came up a little small and I'm usually a 5 1/2) were far too small!

25 de janeiro de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hi there,
Thank you for taking the time to leave your review.

We apologise for any inconvenience caused. Unfortunately, all orders placed online with PayPal or Klarna must be returned by post. We are unable to accept these returns in store.

Thank you for your feedback regrading sizing, we will be sure to pass this on for further consideration.

Take care. -GM

Classificada 5 em 5 estrelas

Easy to use website

Easy to use website. Easy to order. Received my order 4 days later. What’s not to love about that and Fat Face cloths are always well made easy to wear, wash and iron well.

31 de janeiro de 2024
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Classificada 5 em 5 estrelas

The items were a Christmas present for…

The items were a Christmas present for my son

27 de dezembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Ease to order over the internet

Ease to order over the internet. Choice of products and ease of delivery or collecting from my local store. Goods arrived before expected.

27 de dezembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Friendly helpful staff.

23 de dezembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Great service free collection

Easy to order free delivery to local store. Friendly and efficient service ok store too.

4 de dezembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Hello Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Friendly and helpful staff

25 de novembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Classificada 5 em 5 estrelas

Always very pleasant and efficient when…

Always very pleasant and efficient when collecting my orders.

24 de novembro de 2023
logótipo da FatFace - CHELMSFORD 2

Resposta da FatFace - CHELMSFORD 2

Good afternoon, Mr. White.

Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chelmsford store.

Take care, JB

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