Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
A empresa respondeu

Unit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
A empresa respondeu
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... Ver mais
A empresa respondeu
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver mais
A empresa respondeu
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
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There was lots of choice but I also found the item I wanted in my size on-line. I picked up from shop, which worked well. It was delivered to promised timescale. Love the suede jacket. It is good quality and fits well and looks good.

Resposta da FatFace - CHELTENHAM
Brilliant staff and smooth ordering process. On time and communication great

Resposta da FatFace - CHELTENHAM
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcome from the staff there. Great quality jackets too. Will definitely return to buy from FatFace. Thank you for great service.

Resposta da FatFace - CHELTENHAM
I had to wait nearly 3 days until my order was ready for collection. That would have been the same time had I had it posted to my house (albeit I would’ve had to pay postage).
Pretty much every retailer does next day pick up, why don’t Fat Face?

Resposta da FatFace - CHELTENHAM
Excellent service ordered on line and arrived at store the next day

Resposta da FatFace - CHELTENHAM
I love the coats from Fat Face, good quality and price, delivered very quickly too.

Resposta da FatFace - CHELTENHAM
No problems at all with the produce or collection

Resposta da FatFace - CHELTENHAM

Resposta da FatFace - CHELTENHAM

Resposta da FatFace - CHELTENHAM
Lovely shop with lovely staff who were very helpful & kind.

Resposta da FatFace - CHELTENHAM
I am still waiting for my order to arrive at store even though I received a text from you 5 days ago to say it had arrived. It was a Christmas present which was to be given to a friend the following night.
Not happy.
Probably not the store's fault but Order Dept.

Resposta da FatFace - CHELTENHAM
Placed a click and collect order for a specific date (today), got an email this morning saying it would be available after 4pm. Drove into the town centre through all of the Christmas/rush hour traffic, paid for parking, went into the store to be told that my parcel hasn't come in yet, and that it won't be arriving today because it would have come in this morning if it was going to arrive today. Was told it should be in by Sunday, or Tuesday at the latest. 4 days after the date I selected, and actually now after the birthday that it's for, so absolutely useless. Also means I'm going to have to fight my way back into the town centre again and pay for parking again too. What the hell is the point in allowing you to select a date for collection, emailing to say it will be available, and then telling you in the store that it won't be in for another 4 days.
To top it all off, I've just arrived home, and I've just had a text message saying that it's now available?!

Resposta da FatFace - CHELTENHAM

Resposta da FatFace - CHELTENHAM
Popped into your Cheltenham Store looking for a particular Item which I could not see anywhere. I was approached by a Male staff member called Nathan who was very polite and helpful. We found that this Store does not stock the item I was after but Nathan was able to find online and Order for me. Great service in a lovely little store Thank you Fatface Cheltenham will definitely shop here more often 😀

Resposta da FatFace - CHELTENHAM
Such a helpful company and the range of dresses now available is impressive. Received an online order in the shop and they were happy to let me try it on before taking home. Some great bargains in the sale!

Resposta da FatFace - CHELTENHAM
Great stock selection and the staff were extremely helpful and had a lovely chat with Vijaya specifically. Great experience and got some fantastic clothes

Resposta da FatFace - CHELTENHAM
I visited the Cheltenham store to see what was in the sales. I was met by Vijaya who had a welcoming smile. She was confident in communication and had a good eye for fashion. There was a good plenty to choose from in-store.

Resposta da FatFace - CHELTENHAM
i visited fatface at Cheltenham, i was a nice layout, quite a lot of stock, so plenty to choose from, i bought a Airlie Sweat Top which was on sale, i looks brilliant and really well made.
i was served by lovely lady called Vijaya and all he staff greeted me with a smile, i would recommend 21everybody to shop here

Resposta da FatFace - CHELTENHAM
Reliable service and good quality affordable offers

Resposta da FatFace - CHELTENHAM
Staff were very friendly and helpful
Rash vest is great, been looking for one with a full zip for ages!!

Resposta da FatFace - CHELTENHAM
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