Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing. I should add this is no reflection on the staff who are profes... Ver mais
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Localização
Alterar localizaçãoUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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Leia as opiniões dos outros
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver mais
A empresa respondeu
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Ver mais
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I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere. I couldn’t find t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
- 01242 262788
4,4
Excelente
102 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered the wrong sized socks but the…
I ordered the wrong sized socks but the assistant in store packaged them up to return for refund from PayPal. I would have taken ages to do that!
Also really quick deliveries for internet orders.
4 de dezembro de 2023
Resposta da FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent all round
28 de novembro de 2023
Resposta da FatFace - CHELTENHAM
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quick and easy to use website allowed…
Quick and easy to use website allowed me to find the items that my daughter wanted for her birthday. Free delivery to our local shop enabled us to pick up the items within a couple of days. Items well packed, shop staff friendly and helpful.
22 de novembro de 2023
Resposta da FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Straightforward ordering
Straightforward ordering. Easy collection. Happy with goods
22 de novembro de 2023
Resposta da FatFace - CHELTENHAM
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Excellent experience
Easy ordering and quick delivery to store for friendly pick up.
18 de outubro de 2023
Resposta da FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Delivery is as expected.
I’ve ordered a few things from Fatface recently. They are delivered in the time expected, so very happy with that. A good company to deal with, ordering is easy.
18 de agosto de 2023
Resposta da FatFace - CHELTENHAM
Good Morning Alice,
Thank you for your feedback regarding your recent purchase! I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I hope you have a great day! - JW
I have not received an email to say my…
I have not received an email to say my order is in store
10 de agosto de 2023
Resposta da FatFace - CHELTENHAM
Hello Cheryl,
Thank you for your feedback. I am so sorry to read this.
I can confirm that a full refund has been processed for you and this should be with you in the next 3-5 days. I apologise again for the disappointment this has caused for you. Take care - KS
simple and easy
always a easy transaction from website through to delivery or collection in store. Always good quality.
7 de agosto de 2023
Resposta da FatFace - CHELTENHAM
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
I love the clothes always something a…
I love the clothes always something a little different which I like. Very good Quality and reasonably priced. The staff always very friendly and helpful.
1 de agosto de 2023
Resposta da FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Resposta da FatFace - CHELTENHAM
Good Afternoon Tim,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
Super helpful staff
16 de julho de 2023
Resposta da FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELTENHAM
Hi Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thanks to Cara at the Cheltenham…
Huge thanks to Cara at the Cheltenham branch who noting my disappointment when I had returned to branch to purchase boots I had spotted in sale the previous week. She helpfully asked me to hang on for a minute and she rooted around the back and found a huge bag of said boots. Of course my size was at the bottom, but Cara found them! Woo! It would have been very easy for her to say they were no longer available and not to have bothered looking but she went above and beyond.
2 de junho de 2023
Opinião espontânea
Resposta da FatFace - CHELTENHAM
Hello Bernadette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and ethically made
Easy to order online and click and collect. Arrived quickly. Great quality t shirt and made with ethically sourced cotton
Staff in store are exceptionally friendly and helpful. Nice shopping experience
5 de maio de 2023
Resposta da FatFace - CHELTENHAM
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELTENHAM
Hi Jacqueline
.thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - CHELTENHAM
Hi Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good service thank you
5 de maio de 2023
Resposta da FatFace - CHELTENHAM
Hello Emma, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great service
What a great experience. Well looked after and got what I wanted. Thank you
16 de abril de 2023
Resposta da FatFace - CHELTENHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Absolutely love your clothes and…
Absolutely love your clothes and accessories - love your philosophy - your staff are kind, considerate, always there to help - thank you so much
14 de abril de 2023
Resposta da FatFace - CHELTENHAM
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – BP
Great service and quality is superb as…
Great service and quality is superb as always
19 de março de 2023
Resposta da FatFace - CHELTENHAM
Good afternoon, Belinda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
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