Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... Ver mais
A empresa respondeu
I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... Ver mais
A empresa respondeu
Staff attitude and helpfulness. A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same i... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
83 East Street, PO19 1HA, Chichester, West Sussex, Reino Unido
- 01243 539731
4,6
Excelente
180 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - CHICHESTER 2
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice top now!
FatFace’s prices are a bit on the expensive side for me, but I treated myself to a top recently at the Chichester store. When I wore it for the first time, I noticed that the three buttons at the front of the top kept coming undone (revealing my underwear!) and that the buttonholes were too big for the buttons
(or vice versa!). I don’t have a store near me to return it, so decided to just sew the buttonholes up enough to stop them coming undone! I really like the top and will enjoy wearing it now, with this modification!
18 de julho de 2022
Opinião espontânea
Resposta da FatFace - CHICHESTER 2
Hi Jane.
Thank you for taking the time to leave us this review.
I am sorry to read that our top did not met your expectations. I can see you did not leave any contact details regarding this your feedback. Could I please ask for you to contact our friendly customer service team customerservices@fatface.com with photos of your faulty top and we will escalate your feedback regarding quality and fit to our garment tech department for review.
In the meantime, enjoy this weather and stay safe. JB
Excellent service
11 de julho de 2022
Resposta da FatFace - CHICHESTER 2
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience at Chichester. We look forward to you shopping with us again soon.
Take care, JB
Good choice of summer clothing
It was great to be able to go into the shop and find such a nice selection of summer clothing with a good choice of sizes. I bought a dress and jumpsuit they are lovely quality and the price was reasonable. The staff were also very friendly and helpful.
17 de junho de 2022
Resposta da FatFace - CHICHESTER 2
Good afternoon!
I am so happy to read what a positive experience you had in the Chichester store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend DW
Excellent Service
Unfortunately I had to return my purchases but the staff at the shop were very helpful
9 de junho de 2022
Resposta da FatFace - CHICHESTER 2
Hi Gillian,
Thank you for your 5* review. I am pleased to hear that you're happy with our online service and returns policy. Many thanks-AB.
Best men's shorts
Thank you FatFace for supplying thick fabric shorts in three different lengths. The 12 inch leg length is perfect for 6'2" husband. No need for flimsy shorts and showing too much thigh at 73.
4 de junho de 2022
Resposta da FatFace - CHICHESTER 2
Hi Victoria
Thank you for this lovely review. The new 12 inch length in shorts has been a real hit :)
Have a lovely day DW
Good variety of tips for men
Good variety of tips for men. Lots of sizes available. Cotton feels nice (thick and soft)
11 de maio de 2022
Resposta da FatFace - CHICHESTER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new Trainers.
Have a lovely Evening.
Take care, EP
Tried to return item following…
Tried to return item following instructions on return note to shop. Was told that wasn’t possible as paid by PayPal and I had to post them. Despite it clearly stating on the note they refused to take them saying the details on the return note were wrong. Have posted and still waiting for refund.
2 de maio de 2022
Resposta da FatFace - CHICHESTER 2
Good afternoon Anne, thank you for taking the time to leave this review. We are going through a system upgrade and unfortunately store tills are not equipped to be able to refund PayPal orders at the moment. We do apologise for the inconvenience caused. Take care - EG
Great service, high quality, friendly staff
I ordered on line. My order arrived promptly. Unfortunately the size was wrong. I was about to return the order when I tested positive for Covid and had to isolate. When I completed the isolation period I phoned my local store in Chichester. A very helpful young man checked their stock, found the size I needed and agreed to hold it for me until the following day. When I went to collect it I was looked after by a lovely young lady and came away delighted with my beautiful jacket, my birthday present.
I have always found Fatface products high quality and this purchase is no exception.
Great service, high quality, friendly staff. Couldn't ask for more.
4 de abril de 2022
Resposta da FatFace - CHICHESTER 2
Good afternoon Trish
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! I will be sure to pass on your comments to the Chichester store.
Have a great day!- DW
Extremely bad service purchase item…
Extremely bad service purchase item over a week ago and still waiting for it to arrive. Was a birthday present never buy from them again Make sure this goes on reviews
26 de março de 2022
Resposta da FatFace - CHICHESTER 2
Hi Sue
Thank you for spending the time to leave a review. I am sorry to hear that the parcel has not arrived. The delivery is due to arrive today between 15.30 and 17.30 today. If not we will certainly investigate further. I am sorry for any inconvenience caused DW
Great service in Chichester
Great service from the lovely ladies in Chichester store today, checked online for availability of the size I needed for an item so I could take advantage of the 'buy one, get one half-price' offer - all searching, ordering and entering of delivery details done for me at the counter and email confirmation sent immediately. Free delivery too!
24 de março de 2022
Opinião espontânea
Resposta da FatFace - CHICHESTER 2
Hi Erica,
Thank you for your 5* review. I am pleased to hear that our Chichester gave your great service. I will make sure that your lovely comments are passed onto the store. Enjoy your new purchase. Have a great day! Many thanks-AB.
I ordered some clothing that was too…
I ordered some clothing that was too large so it was re sent the replacement was better once’s washed and dried at high temperature
1 de março de 2022
Resposta da FatFace - CHICHESTER 2
Hi David,
thank you for taking the time to give us a 5* review. I am pleased to hear that your shopping experience has been such a positive one and that the return process was so quick and seamless for you. Have a great day, LM
Excellent quality
Excellent quality, soft material. Very comfy. Beautiful design.
25 de janeiro de 2022
Resposta da FatFace - CHICHESTER 2
Hi Tamsyn, thank you for taking the time to leave us your 5 star review. We hope you enjoy your new purchase! - ES
Resposta da FatFace - CHICHESTER 2
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day! - ES
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.