After several emails and telephone conversations about a credit note I was finding hard to use, I went into fat face in cowes Isle of Wight. The lady shop assistant in the store was outstanding, she... Ver mais
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Great looking clothing that lasts and lasts with no signs of wear. Was on a week stay on IOW first half of April this year and dropped the Cowes FatFace store to be greeted by a couple of very friendl... Ver mais
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Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
A empresa respondeu
I ordered a coat online and was lovely but too big ,I ordered a smaller size & took my return to Next store,whole experience was very good & simple. Fatface has always been a big part of my wardrobe!... Ver mais
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Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
126 High Street, PO31 7AY, Cowes, Hampshire, Reino Unido
- 01983 281516
4,7
Excelente
79 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy shopping experience.
Easy to use website. Great quality clothes. Click & Collect is great. I can order and pay on the website and then collect from our local store. The staff are great.
30 de outubro de 2023
Resposta da FatFace - COWES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service!
Great service!
Item I ordered arrived quickly.
The member of staff who served me was friendly & helpful.
26 de outubro de 2023
Resposta da FatFace - COWES
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Resposta da FatFace - COWES
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Ordering & delivery to store v gd as…
Ordering & delivery to store v gd as was return.
Disappointed dress was not as described - long - I would expect below knee.
21 de outubro de 2023
Resposta da FatFace - COWES
Good Morning Helen,
Thank you for your feedback. I am sorry to hear that this dress was not quite right for you on this occasion, but we hope you enjoy shopping with us going forward. Take care - KS
Tried and tested
I have shopped at Fat Face since 2001. Their products are well made they have a unique style that transcends high street fashion and therefore it’s not through away fashion.
18 de outubro de 2023
Resposta da FatFace - COWES
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
I think the company are amazing
I think the company are amazing, great quality clothing & friendly staff.
12 de outubro de 2023
Resposta da FatFace - COWES
Hi Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Child’s dry coat
Easy to order, notifications quick . Good service in shop when I collected
8 de setembro de 2023
Resposta da FatFace - COWES
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Very kind and friendly staff at the…
Very kind and friendly staff at the Cowes shop. Makes it a joy to shop there.
15 de agosto de 2023
Resposta da FatFace - COWES
Thank you for your review. We are pleased to hear of your positive experience in our store and we will share your comments with our amazing team - RS
they do a very quick mail order
they do a very quick mail order, only 3 days from order to delivery, I returned my first order to the Cowes shop, got a full refund, and reorderd the next size up and again delivered in 3 days. Can`t fault this.
15 de agosto de 2023
Resposta da FatFace - COWES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat Face website is easy to navigate…
Fat Face website is easy to navigate from finding your item, select delivery to store. payment is easy with PayPal. confirmation was quick, received aemail when ready to pick up. 1 Happy customer
6 de agosto de 2023
Resposta da FatFace - COWES
Good Afternoon Kim,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
Such a great company. Fab clothes.
I bought my second pair of Sutton, straight leg jeans. They're fabulous. They fit beautifully and look great. Fatface's website is very easy to use and I can order online and collect my package locally.
I had made a bit of a mistake when I signed up for an account and the lovely staff in our local store sorted it out for me.
23 de julho de 2023
Resposta da FatFace - COWES
Good Morning Beverley,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Have a great day! - JW
A very enjoyable shopping experience.
Purchased a sale item in store with extra discount on Coronation weekend, the staff were very friendly and helpful , the top is gorgeous and less then half full price what a bargain and a very enjoyable shopping experience.
7 de maio de 2023
Resposta da FatFace - COWES
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our incredible team 🥰 - RS
Service and quality of products
8 de maio de 2023
Resposta da FatFace - COWES
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Helpful staff great service picking up goods & returning unwanted goods so straight forward no problems with refunds.
Ordering on line so easy to follow, picking up from my nearest store.
Returns, so easy helpful staff.
Also find clothing reviews really helpful.
3 de maio de 2023
Resposta da FatFace - COWES
Hi Theresa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered the Adele midi dress online
I ordered the Adele midi dress online. I was sent an email to say it was ready to pick up at your cowes Isle of Wight store. All of the staff in store were friendly and attentive as always. I tried the dress on in store and absolutely love it!
12 de abril de 2023
Resposta da FatFace - COWES
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I have purchased quite a few items on…
I have purchased quite a few items on line,I have received them quickly. All of the items I buy from fat face are of great quality. We are lucky to have a fat face in our local town.
12 de janeiro de 2023
Resposta da FatFace - COWES
Hi Kathleen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good selection and friendly staff
27 de outubro de 2022
Resposta da FatFace - COWES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fat Face need to sort out the sizing of the clothes
Love the tiny shop but tiny is the word, such a shame that Fat Faces company can’t see the potential for having a decent size shop here. All staff are very friendly and helpful.
Unfortunately the sizes seem to be all over the place, most coming up much too large which, if one needs to order on line means a lot of items need to be returned
4 de setembro de 2022
Resposta da FatFace - COWES
Good afternoon Susan.
Thank you for taking the time to leave your review.
I will ensure that your feedback will be passed on to the relevant department regarding store size and product sizing. MM
Great choice of clothes.Very patient…
Great choice of clothes.Very patient and helpful member of staff
8 de outubro de 2022
Opinião espontânea
Resposta da FatFace - COWES
Thank you for your kind review. We are always committed to helping our customers in every possible way -RS
I previously bought these shorts before…
I previously bought these shorts before and was so pleased with them that I bought another pair this Summer.Really pleased with my Padstow shorts.
They are well made and great to wear
22 de agosto de 2022
Resposta da FatFace - COWES
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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