Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
A empresa respondeu
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Leia as opiniões dos outros
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... Ver mais
A empresa respondeu
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Ver mais
A empresa respondeu
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Reino Unido
- 01353 669125
4,5
Excelente
149 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It's always great and reliable
20 de novembro de 2023
Resposta da FatFace - ELY
Hello Jenny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff so lovely
Staff so lovely, very helpful - a pleasure to go into shop.
Thank you
23 de novembro de 2023
Resposta da FatFace - ELY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Resposta da FatFace - ELY
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Parcel arrived on time and the staff…
Parcel arrived on time and the staff were very friendly on collection. Thank you
18 de novembro de 2023
Resposta da FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice staff
The slippers I bought were big and the assistant at the shop was very helpful and nice.
6 de novembro de 2023
Resposta da FatFace - ELY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy returns
Easy returns, no excuses needed if you just didn't like something when tried on. Nice friendly staff.
27 de outubro de 2023
Resposta da FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service great products 💯
27 de outubro de 2023
Resposta da FatFace - ELY
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Excellent quality
Excellent quality, extensive ranges, value for money, website is fantastic, delivery is always exceptional and all of the shops I’ve visited are always well stocked and the staff are always friendly and extremely helpful
24 de outubro de 2023
Resposta da FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great shorts
Great clothing and prompt deliver to store. Always friendly staff in our local store.
11 de agosto de 2023
Resposta da FatFace - ELY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - SK
Quick delivery
Quick delivery, lovely bikinis and patterns. Had to return one as ordered 2 different sizes for choice. Ely store helpful and polite, quick service.
14 de agosto de 2023
Resposta da FatFace - ELY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great
It was great till i did get a email when it was at shop so i had to ring to found out
8 de agosto de 2023
Resposta da FatFace - ELY
Hi there, Thank you for leaving us review. I'll certainly pass your feedback on to our relevant department. I do apologise for any disappointment caused.
Take care,
-SK
Cute shorts
I ordered khaki chino shorts in the sale, collect at local store. Shorts are lovely and fit nicely (hoping the colour stays true, the last pair faded really quickly…). Staff at my local store were super friendly and helpful. Would recommend.
8 de agosto de 2023
Resposta da FatFace - ELY
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Ordered what I thought should be the…
Ordered what I thought should be the correct size for me but it was too big
10 de julho de 2023
Resposta da FatFace - ELY
Thank you for taking the time to leave a review. I'm sorry the products weren't suitable - we have a 30 day returns policy for full price items so you can exchange them for the correct size! CD
The staff were lovely in the Ely branch…
The staff were lovely in the Ely branch today when I took back a purchase that didn’t fit, that was purchased from another Fatface store. When I have more time I’ll be back to choose something else because I am always pleased with Fatface quality and designs.
31 de maio de 2023
Opinião espontânea
Resposta da FatFace - ELY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Great people!!
Great friendly staff and nice clean store. Had my dog with me and he was made very welcome too. Will definitely shop here more often.
9 de maio de 2023
Resposta da FatFace - ELY
Hi Jason
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ELY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Collection of ordered items
pleasant staff when i went to collect , items were very good value
3 de maio de 2023
Resposta da FatFace - ELY
Hi Philip
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Ordered online and the order was delivered to the Ely store in a couple of days - quicker than anticipated. Staff were efficient and polite.
3 de maio de 2023
Resposta da FatFace - ELY
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the fitting room
The lady in the fitting room, who supported me to find a great outfit and was kind whilst I tried different sizes and styles of clothing. She was really helpful and lovely. Thank you.
25 de abril de 2023
Resposta da FatFace - ELY
Hi Krys
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best manager Louise and helpful happy crew
Always fab clothes. Great staff in the Ely store makes shopping a dream. Staff helpful and friendly. Heather is a lovely lady and the manager Louise is always happy and glad to help.
23 de abril de 2023
Resposta da FatFace - ELY
Thanks for your 5* review! It's great to read such lovely words about our store crew - I'll be sure to pass the feedback on to our team at Ely. Have a great day! LB
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