I was looking for a pair of espadrilles and found the perfect pair in the sale at FatFace. They were delivered next day to my local store, and I am thrilled with them. The staff were extremely friendl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's always a pleasure to shop at FatFace. The clothes are suitable for all ages, being colourful , well-made and reasonably priced. Browsing there is great, with helpful staff on-hand when needed.... Ver mais
A empresa respondeu
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... Ver mais
A empresa respondeu
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
2 Market Place, CB7 4NP, Ely, Cambridgeshire, Reino Unido
- 01353 669125
4,8
Excelente
135 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great people!!
Great friendly staff and nice clean store. Had my dog with me and he was made very welcome too. Will definitely shop here more often.
9 de maio de 2023
Resposta da FatFace - ELY
Hi Jason
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - ELY
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Collection of ordered items
pleasant staff when i went to collect , items were very good value
3 de maio de 2023
Resposta da FatFace - ELY
Hi Philip
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Ordered online and the order was delivered to the Ely store in a couple of days - quicker than anticipated. Staff were efficient and polite.
3 de maio de 2023
Resposta da FatFace - ELY
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lady in the fitting room
The lady in the fitting room, who supported me to find a great outfit and was kind whilst I tried different sizes and styles of clothing. She was really helpful and lovely. Thank you.
25 de abril de 2023
Resposta da FatFace - ELY
Hi Krys
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best manager Louise and helpful happy crew
Always fab clothes. Great staff in the Ely store makes shopping a dream. Staff helpful and friendly. Heather is a lovely lady and the manager Louise is always happy and glad to help.
23 de abril de 2023
Resposta da FatFace - ELY
Thanks for your 5* review! It's great to read such lovely words about our store crew - I'll be sure to pass the feedback on to our team at Ely. Have a great day! LB
Delivered my selected goodies to store…
Delivered my selected goodies to store well packed and quickly. They were sale items and they fitted: I couldn't ask for more. Well I could, but I doubt that I would get it. On collection, a very pleasant young man found the parcel and handed it over without fuss or bother.
17 de abril de 2023
Resposta da FatFace - ELY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great service and lovely clothes
13 de abril de 2023
Resposta da FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly and polite service
Friendly and polite service, immediate attention to my collection
13 de abril de 2023
Resposta da FatFace - ELY
Thankyou for your review, we are so pleased to hear you had a positive experience with us! Have a lovely day :) BP
Resposta da FatFace - ELY
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I was given the best experience, thank you!
I was given the best experience yesterday at Fat Face Ely. I have felt at a loss of how to dress my thirty something year old mum body for a while and was about to quit my browsing when I asked Daisy for some help. She was so incredibly kind, attentive and supportive whilst looking after an increasingly busy shop as well. She made suggestions and gave me such a confidence boost I tried some things I never would have dared to! I cannot thank her enough, it went far beyond just helping me make a purchase!
17 de fevereiro de 2023
Opinião espontânea
Resposta da FatFace - ELY
Hi Sarah
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received at our Ely Store. We hope you enjoy your new purchases.
Have a great day!
Take care, DW
Really loving the new winter collection
11 de dezembro de 2022
Opinião espontânea
Resposta da FatFace - ELY
Good afternoon, Paul
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Great service in this store everytime…
Great service in this store everytime we visit! Always looks great and this time was very festive the best decorations compared to other clothing shops! Always helpful our favourite fatface
16 de novembro de 2022
Opinião espontânea
Resposta da FatFace - ELY
Good afternoon, Louise
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, JB
Thank you for including teachers in…
Thank you for including teachers in your discount scheme.
21 de outubro de 2022
Resposta da FatFace - ELY
Thank you so much for your review. We wish to accommodate for everyone, so that more people can benefit from the FatFace experience! :P - RS
Lovely dress for going out in but too expensive for any mistakes
Lovely dress but Quality Control missed the sleeves varying in tightness of the wrist shirring and slight difference in length. Spoilt the dress for me. It had to go back. The refund went through quite quickly as I returned the dress the following day of receipt. Fat Face did not e-mail me with acknowledgement of receipt or when they made the credit back into my bank account. I think it would have been good to have let me know something.
1 de novembro de 2022
Resposta da FatFace - ELY
Hi there, thank you for your review. We appreciate your feedback and your comments have been noted and sent to our design team for future consideration - RS
A mixed bag...
My wife wanted a particular bag from Fat Face for her birthday, so I bought one. It arrived quickly and seemed to be perfect. Unfortunately, she was too impatient, so bought it for herself! Excellent service from Fat Face in Ely, meant that I could return it for a refund without any difficulty. I've now substituted a Christmas present instead.
12 de novembro de 2022
Resposta da FatFace - ELY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Easy to order
3 de novembro de 2022
Resposta da FatFace - ELY
Thank you for your review. We are happy to hear that you are happy with your shopping experience! - RS
Fatface hoody.
I found the staff friendly & helpful & I was happy with my purchase of a hoody in a different colour to the much loved one from Fatface that I already have. It was a bonus that it happened to be in the sale.
19 de outubro de 2022
Opinião espontânea
Resposta da FatFace - ELY
Hi Sarah,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours!
Have a great day! KS
I went into store really unhappy as…
I went into store really unhappy as hadn’t received my order. The MOS I saw in the Ely branch turned my experience from very negative on Fat face to very positive really fantastic service thank you.
15 de outubro de 2022
Resposta da FatFace - ELY
Hi Clare,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great experience
Very happy with my experience at the Ely store today. It is so tidy and well laid out with friendly, helpful staff and a very comfortable and relaxed atmosphere. Thank you.
12 de outubro de 2022
Opinião espontânea
Resposta da FatFace - ELY
Good afternoon Karen,
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ely store.
Take care, MM
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.