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FatFace - ILKLEY 2 Opiniões 85

TrustScore: 4.5 em 5

4,4

18 The Grove, LS29 9EG Ilkley, West Yorkshire, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface

A empresa respondeu

Classificada 2 em 5 estrelas

I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de roupa
  2. Loja de acessórios de moda
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Informações de contacto

  • 18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Reino Unido

  • 01943 607472

4,4

Excelente

TrustScore: 4.5 em 5

85 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Staff at Ilkley store are always…

Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface

6 de junho de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

great experience

great experience, efficient and friendly staff at pickup

9 de maio de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Classificada 5 em 5 estrelas

The products are very well made and…

The products are very well made and comfortable to wear. The staff in the shops are very friendly and go the extra mile to help.

5 de maio de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Great choices and good quality items

Great choices and good quality items. Love shopping at Fat Face.

14 de março de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Online purchase of product

I had seen the blouse in store but my size not available. I ordered it online for in store collection. It was available for collection as stated and the staff were friendly and helpful. Great product quality and neatly packaged but not excessive.

7 de março de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 1 em 5 estrelas
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello Timothy, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM

Classificada 1 em 5 estrelas

Order placed 27th December to be…

Order placed 27th December to be delivered to local store. Not yet arrived, as at 6th Jan, and no anticipated delivery date supplied. This email requesting review is the only communication I've had. Will never order from fatface again.

6 de janeiro de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Good morning Fiona, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM

Classificada 5 em 5 estrelas

Good value in sale

Picked up some sale items, really loved the items purchased as good value.

4 de janeiro de 2026
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 4 em 5 estrelas

Good quality pyjama bottoms/easy returns/nice staff member

Good quality pyjama bottoms, staff member that served me in Ilkley store was very nice (I think she was new), and the returns/exchange process was quick and efficient.

31 de dezembro de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Love Fat Face

Love Fat Face - my husband and I live in your clothes. My only bug bear is that some of your prices are a bit steep, but then there are good bargains in your sales.

27 de outubro de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Reliably good underwear

Reliably good underwear, especially at sale price!

19 de agosto de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 4 em 5 estrelas

Quick service, poor sizing

Quick service, nice product and could have been a 5 star review. Unfortunately the sizing was out of litter with other major brands....far to big. Always good service in store and that hasn't changed.

21 de agosto de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE

Classificada 5 em 5 estrelas

Service as expected

It arrived when you said it would. Staff were very pleasant at Ilkley shop

4 de julho de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Very good service from ordering to…

Very good service from ordering to picking up my top
Would definitely buy again and recommend to my friends

2 de maio de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Prompt and friendly service in store…

Prompt and friendly service in store when collecting item.

28 de abril de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Classificada 5 em 5 estrelas

Good information

Keep you informed of the progress of your order. Staff always friendly in store.

4 de março de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Classificada 5 em 5 estrelas

Great website

Very easy to use website with good descriptions and good photos of the items. Simple ordering process and free collection from my local store. I prefer to shop online rather than in store, but when I collected my parcel from your Ilkley shop I was able to have a look around, which was also good.

9 de fevereiro de 2025
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Classificada 1 em 5 estrelas

Your asking me to review an order that…

Your asking me to review an order that as yet not arrived. I feel very frustrated that I ordered has still not arrived to the store! Albeit not the stores fault, the delivery service needs reviewing. Very disappointing.

8 de dezembro de 2024
logótipo da FatFace - ILKLEY 2

Resposta da FatFace - ILKLEY 2

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

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