Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
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Leia as opiniões dos outros
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Ver mais
A empresa respondeu
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... Ver mais
A empresa respondeu
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Reino Unido
- 01943 607472
4,4
Excelente
85 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Great service and lovely staff in Ilkley
25 de novembro de 2024
Resposta da FatFace - ILKLEY 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smooth collection and good delivery…
Smooth collection and good delivery into store timing.
28 de outubro de 2024
Resposta da FatFace - ILKLEY 2
Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online for delivery at our…
Ordered online for delivery at our local branch. Easy and speedy.
9 de agosto de 2024
Resposta da FatFace - ILKLEY 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Shopping
Helpful, friendly. Return easy and hasselfree. Nice tidy shop. Good experience.
17 de junho de 2024
Resposta da FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic helpful staff
Fantastic helpful staff. Very patient with me well I video called my granddaughter to see which shop she would like best.
18 de junho de 2024
Resposta da FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Really helpful and friendly staff
Really helpful and friendly staff - always enjoy shopping there ☺️
13 de maio de 2024
Resposta da FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Lovely young woman served me today
Lovely young woman served me today. Polite & helpful.
16 de maio de 2024
Resposta da FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear you received such great customer service in one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Order dealt with ad you would wish
23 de abril de 2024
Resposta da FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality clothing
Great quality casual clothes,nice comfortable relaxed fit and feel.First class.
19 de abril de 2024
Resposta da FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great weekend!
EP
Visited your ilkley store today and…
Visited your ilkley store today and made afew purchases, really pleased with qauilty of my items and also the customer service i received from the two female staff in store.
25 de abril de 2024
Opinião espontânea
Resposta da FatFace - ILKLEY 2
Good afternoon, Tracie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ilkley store.
Take care, JB
Resposta da FatFace - ILKLEY 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful and friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Easy to order on line and pleasant…
Easy to order on line and pleasant staff in store
4 de abril de 2024
Resposta da FatFace - ILKLEY 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Lovely clothes. Great customer service.
bought 4 items on line. had to return 2 items as they didn't suit me. Took them back to store where the staff were amazing [Ilkley] My account was refunded. the items I retained are really nice.
10 de abril de 2024
Resposta da FatFace - ILKLEY 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit and that they could assist with your return. I hope you continue to enjoy your visit to our stores.
All the best, MM
Beautiful Colours
Happy with dress. Collected at store without difficulty. Colours are beautiful.
28 de março de 2024
Resposta da FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely service with a smile
When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.
4 de abril de 2024
Resposta da FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - ILKLEY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff member very professional and…
Staff member very professional and dealt with my requests efficiently
21 de março de 2024
Resposta da FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always well made clothes you know will…
Always well made clothes you know will last. Up to the minute with fashion trends as well
24 de março de 2024
Resposta da FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
My husband loves his new waterproof jacket
My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.
23 de março de 2024
Resposta da FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service as usual!
7 de fevereiro de 2024
Resposta da FatFace - ILKLEY 2
Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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