Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... Ver mais
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Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... Ver mais
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Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... Ver mais
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,7
Excelente
235 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpful and friendly staff.
18 de outubro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service is always great at the Norwich…
Service is always great at the Norwich store.
13 de outubro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just love my faux fur bodywarmer
Just love my faux fur bodywarmer it is just what I imagined it to be , the quality is excellent and it fits me just as I want it to , I would have liked it to be a bit longer in the body for it to be perfect , so maybe FatFace will do a fleece bodywarmer longer one next time and if they do I shall buy it for everyday use.
13 de outubro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very quick delivery and returns as well…
Very quick delivery and returns as well as good quality clothes. Will definitely be buying from them again.
6 de outubro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service and great quality
Always helpful and friendly in store and online platform easy to use, efficient delivery service or collection.
As well as recent items I purchased for my husband which I have to say are well made and lovely fabric with a quality feel to them, I have also purchased a few dresses for myself over the last few months, excellent fit, beautiful fabrics and design, the collection this summer was outstanding and the store in Norwich are always so attentive and helpful, have been an advocate of your products over many years and the items last well and always fit into fashion which is an achievement these days.
Keep doing what you do well.
4 de setembro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
After initially going to collect my cap…
After initially going to collect my cap and they couldn't find it, I visited a few days later and collected it with no problems.
I'm very pleased with my purchase.
22 de agosto de 2025
Resposta da FatFace - NORWICH 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Great to order on line an know you can…
Great to order on line an know you can pick up at Next
16 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order on line …
Easy to order on line and the product arrived swiftly at our local store.
19 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality clothing at affordable prices.
11 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disrupted collection and faulty order
My husband went to the Fatface store to collect the parcel and was told he needed to go to Next. To be fair, the email did state 'our Norwich Hayhill store' - thats the address of the Next store. But it is almost opposite the Fatface store and I missed the reference. Clearer indication eg 'our Next store' would be great.
The biggest problem came when we opened the parcel. We had ordered two pair of pyjamas , one for each grandchild. The boys pair was fine. The girls pair was the top only, it cannot have been checked before despatch. So my husband made a special trip returned to the Fatface store the following.
The staff there, as always, were super helpful and apologetic. The item is now out of stock and cannot be re-ordered. Our grandson has a new pair of pyjamas, our granddaughter does not.
12 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello Rosemary,
Thank you for taking the time to share your feedback. We appreciate your comments regarding the collection location and will share them with the relevant team to help improve our communication. It’s great to hear our store team was able to assist you, and we’ll also review our dispatch process to ensure orders are checked more thoroughly in the future.
Thank you, LE
A great sleeveless top
A great sleeveless top made of good quality material. Very flattering cut. Many positive comments!
7 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Norwich store
Friendly staff, gorgeous clothes lovely atmosphere. Very welcoming
1 de agosto de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality jacket and staff very…
Good quality jacket and staff very helpful and friendly
10 de julho de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent company with fabulous clothes…
Excellent company with fabulous clothes although would like to see a petite range may be in the future?
3 de junho de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delighted with recent purchases both…
Delighted with recent purchases both online sale trousers and instore top. very helpful assistant Andrea
31 de maio de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We really like FatFace
We really like FatFace. Their clothing, including t-shirts which I buy for my Husband and Brother, are a lovely quality and nice and soft.
The shop in Norwich is good and the staff are always helpful. We also buy online, which is really efficient.
1 de maio de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Excellent online service
Ordered new cloths for holiday off website, easy & quick delivery, very happy as always with quality of garments
1 de maio de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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