Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... Ver mais
A empresa respondeu
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... Ver mais
A empresa respondeu
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Reino Unido
- 01603 622074
4,7
Excelente
235 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I just love the pyjama bottoms
I just love the pyjama bottoms! :)
OK, the pique sweatshirt is good too. :)
And the nice helpful staff.
22 de abril de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always superb quality that will last. Not disposable ‘fashion’.
Very well made and fashionable clothing, with that bit of Fatface uniqueness. Clothes that always look good, and last.
19 de fevereiro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from FatFace in Norwich
Great service from FatFace in Norwich, couldn't have been more helpful and responsive - thank you
16 de fevereiro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful staff
8 de fevereiro de 2025
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered 2 pairs of meribel leggings
I ordered 2 pairs of meribel leggings. I have only received one pair and have been informed that the other pair have been sent to the wrong place. I ordered last Thursday but have still not received the second pair. When I looked online it said they were in transit but I don't know how long this takes and where they were sent in the first place.
30 de janeiro de 2025
Resposta da FatFace - NORWICH 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received part of your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Easy to place order
Easy to place order, timely arrival for "click and collect" option and simple collection process.
21 de dezembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes
Great clothes, look good and well made. Slight mix up with delivery to store but later resolved by being delivered free of charge directly to us.
11 de dezembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly service
My item was delivered to the Norwich store and the staff were very friendly and helpful
5 de dezembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great product and smooth setvice
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect.
Staff very helpful on collection and made use of store changing room yo check fit. Needn't have bothered as sizes "true" and fitted perfectly.
9 de dezembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This teddy bear coat is lush
This teddy bear coat is lush! It keeps you warm and snug even in -4 conditions
28 de novembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from the sales team.
26 de novembro de 2024
Resposta da FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
2 happy shoppers.
My wife and I, visited fatface in Norwich, the shop was well layed out, and the staff were very friendly and helpful, will definitely go there again.
21 de novembro de 2024
Resposta da FatFace - NORWICH 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order received on time
Order received on time. Staff soooo helpful. I’m an older shopper not always confident buying clothes for me. They made me feel special. 10 out of 10 Thank you
15 de novembro de 2024
Resposta da FatFace - NORWICH 2
Hello Diane,
Thank you for your 5 star review.
I am pleased that you had such a lovely experience at our Norwich store. We hope to see you back soon!
Have a great day,
Take care, CT
A very good service overall and item was good value for money…
So good to be able to collect from the store from friendly and obliging staff and to be able to try the item on there and then
6 de novembro de 2024
Resposta da FatFace - NORWICH 2
Hello there
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Norwich store - this is great to hear. Take care, LE
Resposta da FatFace - NORWICH 2
Hello Philip, Thank you for your 5-star review. We are thrilled to hear that you had a positive experience with our click and collect service. We hope you enjoy your purchase.
Take care, LE
Great quality
Just love the quality of boys clothing from Fat Face. Ordering is easy and delivery very prompt.
All in all an excellent service.
22 de outubro de 2024
Resposta da FatFace - NORWICH 2
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly helpful staff and the jeans…
Friendly helpful staff and the jeans were just what I was looking for.
21 de agosto de 2024
Resposta da FatFace - NORWICH 2
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering & return process easy but one size does not fit all
Fatface offers a wide selection of good quality clothes. Locating what you want is definitely made easier using the filters. On a few occasions, unfortunately, I was shown sold out items in my size which was frustrating.
Speed of delivery was amazing and the returns process is easy to follow.
I bought some capri pants. Love the style but sizing is off, for me. I have a pear shape - small chest and waist, larger hips and legs. I find that to get the legs just wide enough to squeeze into, they fit tight like leggings but the waist is massive. I would love to be able to buy Fatface clothing that fitted my shape as the quality is great and whilst it isn't cheap, it is good value for money as the garments do last. This makes it more sustainable and environmentally friendly which is a big tick from me.
15 de agosto de 2024
Resposta da FatFace - NORWICH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
It was a pleasurable experience
It was a pleasurable experience. Did a bit of browsing, found what wanted and paid for it. Easy and simple. The staff was pleasant, helpful and efficient.
16 de agosto de 2024
Resposta da FatFace - NORWICH 2
Hi Angeline,
Thank you for your 5* review.
We're happy to hear that you had a easy shopping experience. We appreciate you taking the time to leave a comment. Have a great day! Many thanks-AB.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.