Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Ver mais
A empresa respondeu
Localização
Alterar localização123 Broad Street, The Oracle, RG1 2BD Reading, Berkshire, GB
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Leia as opiniões dos outros
Great clothes and fantastic customer service. Had issues with delivery and was all sorted by great customer service. Now having clothes delivered directly to store to over come the delivery company... Ver mais
A empresa respondeu
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Ver mais
A empresa respondeu
Long time customer of Fat Face, styles are good and fits well, and excellent quality.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Reino Unido
- 01189 568787
4,6
Excelente
142 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
very good service
very good service, friendly and efficient, got what we want.
24 de agosto de 2023
Opinião espontânea
Resposta da FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ashley Best Assistant …
Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Jayden coastal dress which came on the Till £40 but late in the evening when I was on FF website this dress was prized at £35? So this morning I rung the store and someone was going to get back to me
12 de agosto de 2023
Resposta da FatFace - READING 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So pleasant helpful staff in Reading…
So pleasant helpful staff in Reading FF, thank you to them
11 de agosto de 2023
Resposta da FatFace - READING 2
Hello Ian
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order online and then pickup at…
Easy to order online and then pickup at local store. Staff friendly and helpful.
12 de agosto de 2023
Resposta da FatFace - READING 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
FatFace Reading
Recently ordered online and was happy that Click & Collect is available again which is very convenient for me.
Staff are always welcoming and helpful in this branch. Just hoping they extend their opening hours till 6pm. Thanks.
7 de agosto de 2023
Resposta da FatFace - READING 2
Thank you for leaving us a review. We're so pleased to hear Click and Collect works for you! - RS
Great service
Great service, excellent knowledgeable team. Nothing is too much trouble.
4 de agosto de 2023
Resposta da FatFace - READING 2
Good Morning Jacky, Thank you for your feedback regarding your trip to the Reading store. It is so wonderful to read such lovely feedback! Have a great day! - JW
Very good quality items and excellent…
Very good quality items and excellent service
31 de julho de 2023
Resposta da FatFace - READING 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Boys Great Jeans
I purchased some jeans for my son. The process was easy and the jeans arrived very swiftly. As I have found with Fatface other children’s clothing, it is very good quality so I would definitely recommend it.
19 de julho de 2023
Resposta da FatFace - READING 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Going The Extra Mile
I visited Fatface in Reading to purchase a skirt which I wanted to buy using a one 4 all high street gift voucher that I thought had £20 on. But when the assistant put it through it declined. I was sure it still had money on it even though I knew it was a year and a half old so I just thought I must have made a mistake. A second assistant came over to ask what the issue was and then promptly looked up the gift card website and put the card number in to find that it did have a balance of £19.20 on which is why it didn't go through as you have to input the exact amount. Turns out once those cards are 18 months old they start to take 80p off the amount each month. These two assistants could not have been more helpful and went the extra mile and saved me £19.20 as the reality is I would have chucked the card in the bin thinking I had made a mistake. Absolute prime example of what good customer service is and a credit to the company.
24 de junho de 2023
Opinião espontânea
Resposta da FatFace - READING 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent quality shorts but I ordered…
Excellent quality shorts but I ordered the wrong size online. I took them back to the store in Reading and they refunded me with no issue. I then reordered online in the correct size and the shorts are perfect.
24 de junho de 2023
Resposta da FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat face just for skinny men?
Fat face just for skinny men? An opportunity missed, sack the Buyer. As a larger, (fat man), I wanted 3 pairs of 44 regular shorts. M&S got my trade - very good ones too as Fat face only cater for skinny ‘gits’!
Come on guys! Think! Otherwise your kit is up to date and colourful. Our buys are of good quality and your staff excellent. Unfortunately, I have a medical reason for my larger waist but this ‘old boy’ will be back!
Have a good year.
28 de junho de 2023
Opinião espontânea
Resposta da FatFace - READING 2
Good Morning Peter,
Thank you for taking the time to provide us with your feedback. I apologise that the correct size was not available in your local store. We range sizes XS - XXXXL on our website fatface.com. Thank you for being a loyal customer of ours and we do hope you enjoy shopping with us in future.
Have a great day - KS
The staff are always very pleasant
The staff are always very pleasant. Clothes are a good fit, well made and stylish
10 de maio de 2023
Resposta da FatFace - READING 2
Hello Jessica
Thank you for your review.
I am so pleased to hear of your recent experience in our Reading store.
I will ensure that this is passed onto the crew members involved.
EP
Very good quality and lovely design
Very good quality and lovely design. Always been a fan of Fatface for kid’s wear.
1 de maio de 2023
Resposta da FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great place to shop
Couldn't find my size but staff was really friendly and kind. They explained how to order online and wrote down coat details which made my online shopping fast and easy. Happy with interaction with your staff and with my online shopping that arrived before it was due and of course with my new coat! :) Thanks!
26 de abril de 2023
Resposta da FatFace - READING 2
Good Afternoon Sarah
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Reading store. Please be assured that this will be passed onto the crew members involved for you.
EP
I ordered a checked shirt
I ordered a checked shirt, washed it when I got back, and the whole shirt is crinkled. Not creased.
I have never had that happen to a shirt before.
26 de abril de 2023
Resposta da FatFace - READING 2
Hi There, thank you for taking the time to leave your review.
I am sorry to hear that the item wasn't as expected. Please send this one back with your free returns label enclosed in your parcel. LE
My wife loves your products
My wife loves your products. Just bought her a bag and a wallet and she just loves it.
21 de abril de 2023
Resposta da FatFace - READING 2
Hi Ana,
Thank you for your review!
It's lovely to hear that your wife loves her new FatFace products! I hope that you both continue to have great experiences with our items.
Have a great day!
JH
Accurate timing
Keeping me informed with the order status all time. Received on time.
14 de abril de 2023
Resposta da FatFace - READING 2
Thankyou very much for you 5* review and we are so happy to hear your online experience was positive, we hope you love your new order! - All the best, BP
experience great to shop online with…
experience great to shop online with cheaper price and take it at the shop.
2 de abril de 2023
Resposta da FatFace - READING 2
Good afternoon, Yoki
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Very helpful staff.
30 de março de 2023
Resposta da FatFace - READING 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Fantastic Staff
I needed to make a slightly complicated exchange in the Reading store and the staff were completely unfazed and so nice and made it so easy. FatFace is the best store on the high street and the staff are always fantastic.
26 de março de 2023
Resposta da FatFace - READING 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
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