Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... Ver mais
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Love the Fat Face brand. A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if si... Ver mais
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Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... Ver mais
A empresa respondeu
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, Reino Unido
- 01799 510982
4,8
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Service
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had mistakenly been priced at £40 instead of £60. The staff member said I couldn't buy it at £40. I felt deflated at the time and that's why I didn't buy. I later telephoned the manager when I felt less down to arrange a pickup.
13 de janeiro de 2024
Resposta da FatFace - SAFFRON WALDEN
Hello there
thank you for taking the time to leave your 4* review and for providing your feedback on your visit to Saffron Walden.
Take care, LE
Always ready to help
12 de dezembro de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good company with helpful staff
Good company with helpful staff, an excellent website and good products that are made to last. Cosy jackets are fabulous. Jeans are great too. Also love the Borg lined hoodies!
28 de novembro de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes, accurate sizing, very good value in sale.
Very pleasant staff
21 de novembro de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I had an issue with a lost order and…
I had an issue with a lost order and Callum of Saffron Walden went out of his way and beyond to resolve the issue. Absolutely nothing was a problem for him. The service in Saffron Walden is of the highest quality. Staff are always welcoming and warm. Highly recommend this store. Thank you Callum and staff
16 de outubro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Fabulous staff!!!!
Very helpful and friendly staff! I always have to pop in to store when I pass because every time I leave with a smile
Debs today was especially fab!!!!! ❤️❤️❤️
23 de novembro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely little shop in the heart of old market town
Lovely little shop in the heart of Saffron Walden with super friendly staff. Gunes, Callum and Debs are very helpful and make a simple shopping trip a great experience. Not to be missed.
22 de novembro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Good Morning,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about our staff in the Saffron Walden store! I will make sure to pass these comments on!
We cannot wait to welcome you back into store for another amazing experience!
I hope you have a great day! - JW
Saffron walden fatface
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online.
Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpful and I really wasn’t making it easy for her! She first located and rang Chelmsford but I realised I couldn’t get there in time to pick up. She then rang Waterloo and had them put some aside for me. I really appreciated the help and her patience
20 de novembro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in the Saffron Walden…
Staff in the Saffron Walden branch.were very Kind,& considerate to us&our little dog Bertie. They gave him treats&were very friendly . we brought a lovely salt&pepper set,bag&ear rings very happy.from sue&dean
8 de outubro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Good afternoon, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
Resposta da FatFace - SAFFRON WALDEN
Thank you for your 5* review regarding your recent visit to our Saffron Walden store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Callum was really kind and helpful
4 de setembro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Hi there, thank you for reviewing! It's fantastic to hear that you had a positive experience in our Saffron Waldon store, and we'll make sure this feedback makes its way back to Callum. Take care, CD
I normally hate shopping with a…
I normally hate shopping with a passion. But Gunes was really helpful and went out of her way to genuinely help.
1 de setembro de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Good afternoon, Gareth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
I ordered on line which was easy
I ordered on line which was easy. Goods delivered within a week and communication was brill.
Excellent service
19 de agosto de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Usual excellent friendly service.
21 de agosto de 2023
Resposta da FatFace - SAFFRON WALDEN
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I haven't received anything yet
I haven't received anything yet. Apparently it was sent to the wrong branch
9 de agosto de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello Frances, thank you for taking the time to leave a review.
I'm so sorry to hear that you haven't received your order, I understand it should have arrived in your chosen store by now.
I've emailed you separately to offer some solutions.
All the best, LB
Fat face
Helpful friendly staff as always at the Saffron Walden branch of fat face.
9 de agosto de 2023
Resposta da FatFace - SAFFRON WALDEN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Both Debs & Mandy were helpful during…
Both Debs & Mandy were helpful during our visit to the shop, helping us choose and finding us what we wanted …
10 de agosto de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Hi Johathan,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Superb service as always
9 de agosto de 2023
Opinião espontânea
Resposta da FatFace - SAFFRON WALDEN
Good Morning Kate, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Lovely bikini & flip flops
Ordered via web site for sizing & availability collected at local store. Seamless process, very happy with purchases, good customer service.
31 de julho de 2023
Resposta da FatFace - SAFFRON WALDEN
Good Morning Lisa,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Great Clothes Good Service Great Price in the Sales
Great Service.
Great Clothes.
Great Prices in the Sales.
7 de maio de 2023
Resposta da FatFace - SAFFRON WALDEN
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
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