Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the... Ver mais
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Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... Ver mais
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I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... Ver mais
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The staff in my local store are unbelievably helpful If I am shopping on my own they will offer honest advice about whatever I am buying
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
23 Mill Lane, B91 3AR, Solihull, West Midlands, Reino Unido
- 01217 092903
4,6
Excelente
143 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered easily and came to the store on…quick and easy
Ordered easily and came to the store on time as it should be.
19 de fevereiro de 2026
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality products and at a sale…
Great quality products and at a sale price
FatFace delivery to store was very quick and I could try them which would have made for an easy return
2 de fevereiro de 2026
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast efficient service
Fast efficient service, disappointed to have to pay postage when value of goods were over £100.00, wasn’t given an option to collect in store.
Refund went through efficiently
6 de janeiro de 2026
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience. Please note the option to collect from one of our stores is at the checkout. Thank you, LE
Ordered online and did click and…
Ordered online and did click and collect. Staff at Fatface pleasant and had a chat. While talking bought 2 more items!
7 de janeiro de 2026
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service Very quick delivery
Great service Very quick delivery, excellent customer support. Will defo return soon👍😁
7 de janeiro de 2026
Resposta da FatFace - SOLIHULL 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Burgundy suede envelope bag
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for half the price is had to have it and it's definitely worth the wait. The shorter strap is full leather and the longer one is a thick material both nice with an inside zipper and a magnetic closure very stunning
4 de janeiro de 2026
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product was lovely just slightly too…
Product was lovely just slightly too big and not really accurate to size guide.
Store colleagues couldn’t figure out how to process the return, it took 3 people 20 minutes to do a 1 person 2 minute task.
29 de dezembro de 2025
Resposta da FatFace - SOLIHULL 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Fat face socks are excellent quality
The socks that I bought as a Christmas gift are of excellent quality. The delivery to the Solihull store was on time and the staff were very friendly
21 de dezembro de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Assistant borderline rude
Assistant borderline rude. No smile, thank you or goodbye
8 de outubro de 2025
Resposta da FatFace - SOLIHULL 2
Hello Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Excellent customer service
Luke served me today and was very polite and helpful. He helped me pick out a pair of jeans and made the whole experience really easy. I’ll definitely be coming back!
3 de outubro de 2025
Opinião espontânea
Resposta da FatFace - SOLIHULL 2
Hello Sam,
Thank you so much for your kind words! We're so pleased to hear that Luke made your shopping experience smooth and enjoyable. It's great to know he helped you find the perfect pair of jeans! We really appreciate your feedback and look forward to welcoming you back soon.
Thank you, LE
Amazing service!
Visited the store today, carrie and Morgan were excellent at helping me find a nice outfit for my dinner tonight. I will definitely be visiting again. Thank you so much!
1 de outubro de 2025
Opinião espontânea
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Carrie and Ryan were outstanding…
Carrie and Ryan were outstanding workers and very knowledgeable about the products. They are both lovely people.
27 de setembro de 2025
Opinião espontânea
Resposta da FatFace - SOLIHULL 2
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great quality clothes and reasonable…
Great quality clothes and reasonable prices with a genuine sale too
Staff are friendly and helpful
8 de setembro de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
No hassle
No hassle, super fast delivery and I was able to return unwanted item (didn't fit) to my local store with their friendly helpful staff.
10 de agosto de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online service to…
Easy to order online and quick to deliver to nearest shop. Very pleased with service.
12 de agosto de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely store in Solihull
Lovely store in Solihull, assistant very helpful and friendly.
29 de julho de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as usual
Great quality as usual, prompt delivery time, kept updated by regular emails.
1 de julho de 2025
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not yet received item…
My item was supposed to arrive the next day at the shop for pickup. I had a message on the day to say that there was a problem and that the item had not reached the shop. Since then, I’ve had no further contact and it is a week now.
I rang them and a helpful lady apologised and has ordered a new sweatshirt to be delivered to my home without charge.
Update: the item was delivered to my home today. Thank you
22 de junho de 2025
Resposta da FatFace - SOLIHULL 2
Good morning Martina
Thank you for taking the time to leave your review. We're really sorry to hear that your first order didn't go as planned, and wasn't delivered as it should be. We recognise that this isn't the service that we want our customers to experience and we will work hard to ensure that delays are minimised moving forwards.
We are however pleased that our team were able to help and support you with your query and that you have now received your new Sweatshirt.
Thank you, LE
Amazing help from Dawn and Carrie in…
Amazing help from Dawn and Carrie in Solihull store today!! Thank you!
21 de junho de 2025
Opinião espontânea
Resposta da FatFace - SOLIHULL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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