Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just d... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... Ver mais
A empresa respondeu
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
A empresa respondeu
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store sta... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
31 High Street, BA5 2AA, Wells, Somerset, Reino Unido
- 01749 670173
4,7
Excelente
80 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ideal everyday dress
Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just didn’t suit me being a bit low and the ribbon adjustment didn’t work for me personally.
Returned it to my local Fatface shop where a lovely helpful assistant sorted a refund for me immediately.
I can’t fault Fatface ordering/delivery/returns systems highly enough. Deliveries are fast and reliable and I will be ordering more as a preferred shopping experience above other Companies.
3 de agosto de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly staff
3 de agosto de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very easy to order on line and then…
Very easy to order on line and then collect from store. Very helpful in store and friendly, I love my new dress!
4 de agosto de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always good quality at a good price
4 de junho de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered item was delivered to my local…
Ordered item was delivered to my local shop. Where i was able to try it on for size.
8 de julho de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jacket which was delivered…
Lovely jacket which was delivered quickly. Very pleased with my purchase.
Staff are always pleasant in your Wells branch.
5 de julho de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
T shirt brought on line
Good customer service at Wells Somerset when collecting my order
Thank you
31 de maio de 2026
Resposta da FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Very helpful staff
Great store and staff helped me when I could not load a discount card due to no phone signal
13 de maio de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were very friendly and helpful
Staff were very friendly and helpful, I found exactly what I was looking for.
30 de abril de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love fat face clothes always wash nice…
Love fat face clothes always wash nice and look nice
30 de abril de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I bought a handbag in the sale.
I bought a handbag in the sale.
I realised it would not be big enough. So returned for a refund. Which was very simple.
26 de abril de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Took three goes to get the sizing
Took three goes to get the sizing. 16 regular too long. 16 short too big. 14 short just right. Annoying that none of the local stores stock short length.
22 de março de 2026
Resposta da FatFace - WELLS
Hello Jude, thank you for your review. I am sorry to hear the sizing wasn't quite right for you. If you need anything further, please email fatfacereviews@mail.fatface.com and a member of our team will be able to help. Take care, CM
Returns are so easy if you collect from a store!
The staff at the Wells store are always so very helpful and friendly. I had ordered a blouse online to be delivered to the store so I was able to try it on. Sadly, for the first time ever, I was disappointed by my choice! However, a look around the store ensured I found a sweater which I liked a great deal more - for exactly the same price: £30 refund, £30 paid ('simples'!!)
6 de janeiro de 2026
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - WELLS
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful assistance whilst in store
Very helpful assistance whilst in store
Top quality goods as always
20 de dezembro de 2025
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely jumper but cover all was much…
Lovely jumper but cover all was much too big Child’s size large
19 de setembro de 2025
Resposta da FatFace - WELLS
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.