Ordered a lovely 👗 online which I thought would be ideal for cooler summer months which would also take me into Autumn. Beautiful fabric of good quality. Perfect. Unfortunately the neckline just d... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase. Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and... Ver mais
A empresa respondeu
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
A empresa respondeu
Ordered on line and opted for the pick up in store as this is free. This is easy, Fatface let you know when the items have arrived at your chosen store, and send a reminder after 5 days. The store sta... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
31 High Street, BA5 2AA, Wells, Somerset, Reino Unido
- 01749 670173
4,7
Excelente
82 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face and your products
Love Fat Face and your products. Staff always friendly and quality of clothing is as always great. Many thanks.
2 de agosto de 2025
Resposta da FatFace - WELLS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery to store as promised
Prompt delivery to store as promised. Friendly welcoming staff. Garment fits well and looks good. Too early to comment on useability, wear etc. Well satisfied so far.
26 de fevereiro de 2025
Resposta da FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Convenient collection from store.
16 de dezembro de 2024
Resposta da FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Placed an order from the website
Placed an order from the website to pick up in store. All went to plan and I would definitely use them again!
20 de dezembro de 2024
Resposta da FatFace - WELLS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality good
25 de agosto de 2024
Resposta da FatFace - WELLS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.-LA
Great website
Great website. Easy to order and fast delivery to store. Store staff in Wells very polite and helpful
30 de julho de 2024
Resposta da FatFace - WELLS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful happy store
Manager was super helpful and reserved/held a sweatshirt until I could get in to buy it. Ended up buying a whole load more! Manager and staff were really upbeat, friendly and helpful.
30 de julho de 2024
Opinião espontânea
Resposta da FatFace - WELLS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Resposta da FatFace - WELLS
Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and hope that you love your new items. Take care – CD
Fatface in Wells, Simone you’re a star 🌟
Visited Fatface in Wells yesterday, blown away with the customer service from Simone. What an absolute delight, friendly but professional with a genuine interest to assist and made my visit a very enjoyable one. I have now purchased a good amount of fab clothes for the Summer season. Thank you so much, it’s so reassuring that good customer service still exists.
4 de junho de 2024
Opinião espontânea
Resposta da FatFace - WELLS
Hello Tara,
Thank you for taking the time to leave your 5* review.
We are delighted to hear about your positive experience in our Wells store. We will make sure to pass your feedback and compliments on to the store.
We hope you enjoy your new items and we look forward to welcoming you back soon !
Take care, ED
Resposta da FatFace - WELLS
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase and that you find the items look and feel great. I hope you continue to be impressed by our items and their quality.
All the best, MM
Item was badly stained on front and…
Item was badly stained on front and neckline.I returned item to the shop fortunately they could replace it like for like, although I had to pay the shop and am going to await refund on line. Not at all a good experience !
12 de maio de 2024
Resposta da FatFace - WELLS
Hello Joy
Thank you for your review.
I am so sorry to hear of your recent experience with us.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com so we can look into this further for you.
EP
Great service
I ordered a skirt for collection online. I loved the short option and it fit as expected. I love FatFace.
30 de março de 2024
Resposta da FatFace - WELLS
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order and the fit of the item. I hope you continue to love our products as much as we do.
All the best, MM
Gorgeous items and fast delivery.
22 de março de 2024
Resposta da FatFace - WELLS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - WELLS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your purchases!
Take care.- GM
True to size, lovely dress
Lovely dress, saw it in a shop in Wells- Somerset but didn’t purchase.
Got back home in Hampshire and regretted it so looked online and found it. Purchased and not disappointed it’s a lovely cut and fits really nicely, love the fabric and colour.
6 de janeiro de 2024
Resposta da FatFace - WELLS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Click and collect was very quick and…
Click and collect was very quick and efficient. Thank you.
27 de novembro de 2023
Resposta da FatFace - WELLS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - WELLS
Hello Jenny
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very pleased with my purchase
Very pleased with my purchase and it was really helpful to have it delivered to my local retail outlet.
21 de novembro de 2023
Resposta da FatFace - WELLS
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.