Fernland Opiniões 

1160
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They have a great range of products, competitive pricing and quick delivery along with friendly, helpful staff what more dose anyone need.

Classificada 5 em 5 estrelas

Staff were friendly, and always responded to my requests for an update immediately. Delays out of Fernlands control. Only thing that could have been done better was the fact that promised update phone... Ver mais

Classificada 5 em 5 estrelas

The purchasing of products were simple and straight forward. The reson for the 5 stas is simply because there was no exact delivery addresss. I informed the sales person that it would be best to have... Ver mais

Classificada 5 em 5 estrelas

Office staff is excelkent in sorting all issues out successfully. Delivery costs fir your truck makes a big difference. Company employee driving deliveries very efficient, nice and can get the tr... Ver mais

Informações sobre a empresa

  1. Loja geral

Informação fornecida por diversas fontes externas

Providing quality solutions to your requirements. Nursery Supplies, Turf Care Products, Greenhouses, Landscape Supplies.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1160)

43 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Shipping overseas

We are a seedling nursery in Hawke's Bay, New Zealand and we received our shipment very quickly.
The communication from the beginning was awesome as well

18 de fevereiro de 2024
Classificada 5 em 5 estrelas

Purchasing is easy

The website is easy to use. Once I had made my decision on a product I wanted extra information; I rang the sales team. They answered promptly, I was able to understand them easily and they helped me with my enquiry straight away.

16 de fevereiro de 2024
Classificada 5 em 5 estrelas

Love this company

Always amazing service and will always go out of their way to make sure their communications are followed up with us.

22 de janeiro de 2024
Classificada 4 em 5 estrelas

60/40

I found my delivery arrived on time, and in great order. I also found the staff I delt with very helpful. I would also like to thank Fernland for listening to our trouble we had with the last pallet of 60/40 blocks we received. They were terrible, I can say this pallet was great, and I have had no trouble. Thank you again and I look forward to my next order.

24 de janeiro de 2024
Classificada 1 em 5 estrelas

nursery levy

I quoted on product, the quote did not show a nursery levy. I raised the order, I sent the order. At no stage did you inform me of a levy charge until the invoice came. Now I have to amend it, wait for approval, and then I can process the invoice, costing me more time, and causing delays in your payment. Very unprofessional.

18 de dezembro de 2023
logótipo da Fernland

Resposta da Fernland

Hi Roger,

Thank you for taking the time to provide feedback on your recent experience with Fernland. We sincerely apologise for any inconvenience caused by the unexpected nursery levy added on your invoice. At Fernland, we strive to maintain transparency and clear communication with our clients, and it appears we have fallen short in this instance.

We acknowledge the extra steps you now have to undertake to amend and approve the updated invoice, which is not only time-consuming but has also delayed the processing of your order. Please know that your feedback is extremely valuable to us and has been forwarded to our team for immediate review to ensure this oversight does not recur.

We have implemented changes to improve our quoting process to ensure this oversight does not occur again.

Client satisfaction is of great importance to us, and we are committed to making this right. If there is anything else we can do to assist you further, or if you would like to discuss this matter in more detail, please feel free to contact us directly at 07 5454 8800.

Thank you for your understanding and continued support. We value your business and look forward to serving you better in the future.

Kind regards,

Customer Service Team
Fernland

Classificada 5 em 5 estrelas

Definitely will buy more from you

The site is easy to navigate, and after placing the orders they arrive very quickly. My last order arrived in less than 48 hours. Also, when I did have an issue with missing an item, it too arrived within 48hours of contact. Excellent products, excellent service. Thank you!

19 de dezembro de 2023

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