Finlux Opiniões 

390
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Could not order online as some web issue or something but wouldnt take my order only premium rate tel number so used live chat explaining situation asking to be contacted so that i could order and rec... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought 3 Tv's all arrived - 2 installed & working - fantastic VFM. unfortunately the 3rd a 65" screen was not working but from the simple online chat and then with Kasey's super fast replies & action... Ver mais

Classificada 5 em 5 estrelas

TV unable to play or write to usb devices. Contacted online chat support (Sundy morning crew) and was helped by a very patient Becky. A few simple questions not asked in a patronising way (you know th... Ver mais

Classificada 5 em 5 estrelas

Bought a TV for our daughter's bedroom. It has loads of extras that allow her to use the internet, connect to our home hub to watch downloaded films etc etc. When she managed to somehow lose the remot... Ver mais

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Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

390 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(390)

3 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant

I just spoke to Becky and she was really helpful and very knowledgeable
I bought because of the chat dialogue

14 de janeiro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Online Chat

I have just spent 30 minutes on the online chat with Kasey who was absolutely brilliant. All my questions were answered and Kasey was extremely patient whilst I measured up. I was sent the links to the tvs I was interested in and fond the whole experience really easy and informative. I would recommend anyone who has a query to use the service as it was easy and very pleasant.

28 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Finlux internet problem

Could not access the internet on my Finlux TV, used Finlux chat help and Lee helped me out with simple instructions. Excellent service.

23 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Super helpful company personified by Becky

I was having a problem connecting my new Finlux smart tv to flickr and used their online support and help was available quickly courteously and with a great deal of patience for this 'newbie', so I'd definitely recommend them - the person that helped me so much was called Becky - fab

17 de dezembro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Failed to deliver on four separate occasions

Failed to deliver on three occasions, each time my wife had to take a day off work. Contacted Finlux, the staff were very friendly but where unable to do anything. As I needed the set delivered in time for my daughter's birthday it was suggested that I cancel the order and order a different model (more expensive) to "guarantee" delivery the next day, Saturday. Needless to say the delivery failed to turn up again! In the end I cancelled that order as well and bought elsewhere. Still waiting for refund ten days later.

5 de dezembro de 2016
Opinião espontânea
logótipo da Finlux

Resposta da Finlux

Thank you for your review.

We are very sorry for the issues you have experienced with your deliveries, and are addressing these with the management of the courier company directly.

The refund for the non-deliveries has now been issued to your account.

Kind Regards,

Finlux Customer Service

Classificada 5 em 5 estrelas

Replacement Remote Control

I was assisted by Demi at Finlux, who has kindly arranged for a replacement remote for my recent purchase. I am very impressed by her professional courtesy, and that of Finlux. my next TV/AV purchase will be with Finlux, as I like the products and have been impressed by the service.

Morrice Diplexcito

5 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Finlux TV

I had a chat with Becky on line who was so helpful and assisted me throughout. Many thanks Becky June Hudson

4 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

A five star service

I fully concur with Bill Mckechie. I agree with his review completely.
Becky was extremely quick with the information I required. She is a credit to your team. Colin Dilling

4 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome customer service

I wanted information on a TV and was pleasantly surprised how quick and informative Becky was.

Becky answered all my queries in a polite and courteous manner.

Would definitely recommend your customer services

Kind Regards
Bill Mckechnie

4 de dezembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

customer care at Finlus

I had mistakenly purchased 2 sets of headphones and only required one.Kasey on live chat was brilliant, friendly and extremely helpful. We meant to order them when we purchased our television as they were at a reduced price. I e.mailed Finlux and they sent me a code customer service.so I got them at the reduced price. Wonderful service. Thanks

1 de dezembro de 2016
Opinião espontânea

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