Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived wit... Ver mais
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Leia as opiniões dos outros
I found Fire Seals Direct online and ordered the product, which was processed and dispatched quickly. Unfortunately, the parcel was delivered to the wrong address, but this was due to the DX delivery... Ver mais
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Needed some information on ironmongery for fire doors found the staff very helpful, once ordered goods were delivered very quickly, whilst scanning their website i found a great range of products.
A empresa respondeu
I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de sistemas de protecção contra incêndios
- Fornecedor de equipamento para construção
- Loja de Equipamento contra incêndios
- Serviço de protecção contra incêndios
Sobre FireSealsDirect
Escrito pela empresa
Fire Seals Direct
Escrito pela empresa
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Informações de contacto
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Reino Unido
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast delivery 🚚 arrived next day great…
Fast delivery 🚚 arrived next day great service and quality product
15 de janeiro de 2026
Resposta da FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
items are as described and delivered on…
items are as described and delivered on time. very happy with this service.
9 de janeiro de 2026
Resposta da FireSealsDirect
Good morning Jim, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning, hope you had a lovely weekend
Thank you so much for taking the time to leave us a 4* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Lee.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the prices we offer and the quick delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Professional service and everything I…
Professional service and everything I need to complete the project I was tasked with.
12 de janeiro de 2026
Resposta da FireSealsDirect
Good morning Neil.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great service
Processed quickly. A bit of a hiccup with the delivery but that was down to the delivery company.
Fire seals were very helpful and sent out a duplicate order.
Definitely would use again.
12 de janeiro de 2026
Resposta da FireSealsDirect
Good morning Catherine.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that we were able to resolve the issue with the delivery and get another order out to you quickly.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great company to buy from
Great company to buy from. Fast delivery and always the right order.
6 de janeiro de 2026
Resposta da FireSealsDirect
Good morning Paul.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Resposta da FireSealsDirect
Good afternoon Emilian, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Failed Delivery
The service from Fire Seals Direct was good as usual. However, on this occasion it was let down by the delivery company who failed to deliver 3 times.
Fire Seals Direct did sort the issue by using a different delivery service.
8 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon Peter, hope you had a nice weekend.
Thank you so much for taking the time to leave us a review.
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order and I can see a replacement was arranged for you.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good all around
A very good web site along with better than average pricing
Let down only by their delivery company again!
5 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon John, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good but missed delivery slot
Clear website. Product came as ordered. However, I paid for the next working day delivery (and ordered at Thursday 1 pm) but, instead of arriving on Friday, it arrived Monday.
8 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 4* review!
Our apologies on this, we had several orders impacted by the storm at the end of last week, which delayed this order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
Easy to use the site quick delivery
7 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon David.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great service
7 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Great customer care
7 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon Eddie.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good afternoon Steve.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not delivered
Not delivered. Keep getting a message from delivery company (DX) saying day of delivery and then nothing arriving. Very ureliable and delaying my project. Poor service, considering a 1/4 of the cost was in delivery fees for a relatively small item.
4 de janeiro de 2026
Resposta da FireSealsDirect
Good afternoon Sony
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have escalated with the courier to ensure these are delivered tomorrow..
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Not fireseals fault to be honest but…
Not fireseals fault to be honest but delivery driver brought me a damaged parcel with broken fireseals very disappointing
22 de dezembro de 2025
Resposta da FireSealsDirect
Good afternoon Luke and Happy New Year.
Thank you so much for taking the time to leave us a review.
I am so sorry that we, through the courier, have let you down, I have reached out via email to discuss next steps on rectifying this issue.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Resposta da FireSealsDirect
Good morning Robin and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Fire door seals
Hi
Fast efficient service. good communication. Pleased with my purchase. Jeff
17 de dezembro de 2025
Resposta da FireSealsDirect
Good morning Jeff and Happy New Year.
Thank you so much for taking the time to leave us a 5* review!
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we have provided and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Products are excellent but their picking and delivery are poor
Products are excellent but their picking list following an order is confusing as items that were not picked up still appears on the list only to realise upon receipt a number of items missing and have to chase up for them to make good. Also, the delivery company - DX Express, which is contracted out need to improve their services as imprompt, as in delayed, at times for days as opposed to next day, seriously undermines ongoing projects.
20 de dezembro de 2025
Resposta da FireSealsDirect
Good morning Aryan and Happy New Year.
Thank you so much for taking the time to leave us a review.
This is great feedback, and I am so sorry that we, through the courier, have let you down, I can see the order was delivered on the 29th, any issues please let us know.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
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