FireVPS Opiniões 48

Resposta da FireVPS

Há 7 dias

We’re sorry to hear about your experience, but we would like to clarify the situation.

The payment was processed through Payssion, a third-party payment gateway that fully manages the payment confirmation process. In our Payssion merchant portal, the invoice in question is marked as Cancelled, with $0.00 USD received. We have already shared a screenshot of this status with you for transparency.

Some statements in your review are inaccurate, including claims that FireVPS “scammed” you or intentionally withheld service after receiving payment. FireVPS has not received the funds according to the official status shown in the Payssion merchant system, and we have been transparent by providing the invoice status and guidance on how to proceed with the payment provider.

Since FireVPS does not control Payssion’s cryptocurrency processing or settlement decisions, we can only act based on the confirmed payment status shown in our merchant portal. We have advised you to contact Payssion directly with your transaction hash and payment details so they can investigate why the invoice was cancelled on their system.

We understand your frustration and are not refusing to help. Once Payssion confirms the payment to us or updates the invoice status, we will gladly take the appropriate action, whether that means activating the service or assisting further based on their confirmation.

Resposta da FireVPS

9/05/2026

Thank you for sharing your feedback. We are glad you are satisfied with our service & support.

Resposta da FireVPS

27/12/2025

Thank you for your 5-star review & your recommendation. We are glad to hear that our service has been serving you well! We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

27/12/2025

Thank you for your 5-star review! We are glad to hear that our service has been serving you well! We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

3/01/2026

Thank you for your 5 star review! We are glad to hear that our service has been serving you well! We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

13/10/2025

Thank you for your kind words, Michael. We’re glad to hear you had a smooth migration experience. Providing fast and professional support is always our priority, and we appreciate your recommendation.

Resposta da FireVPS

6/10/2025

Thank you for your 5-star review! We’re glad to hear that our service has been serving you well! We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

1/10/2025

Thank you for your 5-star review! We’re delighted to hear your positive feedback and will continue working hard to provide the best service for our customers.

Resposta da FireVPS

23/09/2025

Thank you for your feedback. We would like to clarify the details regarding your order.

When you first contacted us via live chat, your query was:
"Hi, I want to run 24/7 python algorithms with VS Code, and doing it with RDP. Is this the place I need?"
We informed you that our RDP/VPS services provide full administrator access, allowing you to install and run applications as long as they are not illegal or abusive.

After your order, you opened a ticket about the server being pending. We resolved the issue, and you confirmed:
"Yes, now it works. Could you please share the details on how to operate it? How to connect, see the desktop... thank you."
We then provided full connection instructions.

Regarding your concern: our system shows you selected Windows Server 2012 R2, not Windows 10/11. Windows Server is designed for hosting environments and does not come with Windows 10/11 desktop features by default. However, VS Code can be installed and used on Windows Server as well.

Please check the screenshot for reference (on Licensed Windows Server 2022 ~ Paid version): https://prnt.sc/PvTzrJey5Bjp

Please note:

- The service is still active and running under your account.

- We have not received any refund or server change request through our official channels (ticket/email/live chat).

If you would like to request a refund or change your operating system, please submit a ticket via our support system so our team can assist you properly.

We are always here to help, but sharing misleading information does not reflect the actual support provided.

Resposta da FireVPS

5/08/2025

Thank you very much for your kind words and for taking the time to share your experience with FireVPS.

We are truly honored to have had your support for over 7 years, and we sincerely appreciate your loyalty. It means a great deal to us that you returned after exploring other providers and still found our services and support to be unmatched.

At FireVPS, our commitment to delivering reliable, high-performance VPS solutions and exceptional customer service remains at the core of everything we do. Your feedback reaffirms the hard work our team puts in every day.

Thank you once again for your trust and recommendation. We look forward to serving you for many more years to come.

Resposta da FireVPS

4/08/2025

We have identified that your service was being used in connection with a botnet controller, which is a clear violation of our Acceptable Use Policy. As a result, your service has been permanently terminated with immediate effect.

The last paid invoice has been refunded in full to your original payment method.

Additionally, please be advised that the dissemination of false or misleading information is strictly prohibited and will not be tolerated under any circumstances.

We take the security, integrity, and trust within our infrastructure very seriously and must enforce our policies to maintain a safe and reliable environment for all users. If you have any questions or require further clarification, you are welcome to contact us.

Resposta da FireVPS

23/06/2025

We are sorry to hear about your dissatisfaction.

However, your review is inaccurate and misleading. You initially purchased a VPS with Windows Server 2012 R2, but later manually installed an unsupported OS version (Windows Server 2022 Standard Evaluation), which caused the service to stop functioning. Our platform only supports operating systems provided in the client control panel. If you need Windows Server 2022, we have the paid licensed version of the OS which is available at an extra cost.

Furthermore, your service had previously been suspended due to an abuse-related incident, which in many cases leads to permanent termination. We reinstated your VPS after a grace period as a courtesy, not an obligation.

It is disappointing to see a false public review posted despite these efforts. We strive to maintain transparency and fairness for all users, but we do not tolerate abuse or unsupported modifications that affect service integrity.

If you need assistance with reinstalling a supported OS, feel free to contact our support team through the official portal.

Resposta da FireVPS

20/06/2025

Thank you for the 5-star review and your kind words! We're glad you are happy with our services and support. We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

12/06/2025

We understand your concerns, but we must clarify that your VPS was found to be involved in abusive activities within just a day of activation. As clearly stated in our Terms of Service (https://firevps.net/terms-of-service), we have a strict zero-tolerance policy for abuse or any form of illegal activity.

In accordance with our policy, services involved in abuse are initially suspended for at least 48 hours. However, the duration may be extended depending on the severity and frequency of the abuse. In your case, multiple abuse reports were received, which led to the permanent suspension of your VPS.

Please also note that review emails are automated sent after a set period following product activation.

We’re always available to clarify any concerns, but we remain committed to maintaining a secure and abuse-free network for all users.

Resposta da FireVPS

14/05/2025

Hi, firstly we would like to apologize for the inconvenience. We always try to do our best to provide the best service & support. However, sometimes due to unforeseen circumstances issues occurs.

After checking your account we found out that your VPS's was corrupted. Our technical support team had already resolved your issue that day.

Resposta da FireVPS

6/05/2025

Thank you for the 5-star review and your kind words! We're glad you are happy with our services and support. We look forward to continuing to serve you even better in the future.

Resposta da FireVPS

Actualizada a 5/04/2025

Hi, first of all we apologize if you have not received proper support for the product you have paid for. However, there is no such pending email or ticket regarding this kind of issue to stated here. Please recheck your email or reopen or reply to the ticket for further assistance. Our support team will be more that happy to help you.

Upon further checking with your reviewer name, "Daley Power" we found out that you opened a ticket and our support team had replied to your ticket. It is indecent to post false statement. Please check the screenshot for reference: https://prnt.sc/lc0wtHGH6F0R

Also, regarding your VPS not connecting, the VPS is connecting fine and it was never offline. Kindly check this screenshot too: https://prnt.sc/iXgQZSWOyv8L

Some parts of these images has been hidden for security concerns. However, if you need the full images, we can share those too.

Hope you understand the situation and act accordingly.

Resposta da FireVPS

2/04/2025

Thank you for your feedback. After reviewing your account, we found no record of any recent contact from you via email or our ticket system regarding the issues mentioned. Additionally, our records indicate that your VPS is functioning perfectly and has been in active use. If you’ve been attempting to reach us through live chat, please note that live support is temporarily unavailable due to the Eid vacation. However, our email and ticket support channels remain fully operational.

It’s truly disappointing to receive a review that doesn’t reflect the situation, especially from a valued long-term customer. We’re here to assist you—please feel free to reach out via email or ticket, and we’ll address any concerns promptly.