Unfortunately, due to weather we had to cancel our trip. The good news was customer service was incredible. We made the decision 24 hours in advance, and because it was due to weather they gave us a full refund and complete understanding. Very thankful!

Easy process. Buses were on-time and provided great service! Will use again

We have been using First Student for several years. They have done a great job scheduling our trips and the drivers have been great too!

First, when initially booking my reservation, the female I talked to was super friendly and helpful.
Second, I had to call back 5 days prior, and talked to a gentleman. He, too, was very friendly and helpful. So, I will give your customer service, 12 out of 10!
And then, our bus driver!!! 15 out of 10! She was great (Shannon, I believe). She was friendly, accommodating, and very easy to work with. I can not thank this bus company for helping us have a great evening, at a reasonable price! If I need a bus rental in the future, I would definitely book thru you again. Thanks again for everything.

***Update 6.6.24*** First Charter has since given us a significant portion of our payment back to cover experienced problems. We truly appreciate the effort and follow up. We are a non-profit and take our spending very seriously. Thanks First Charter!

- I understood that I could make changes to our trip for a $50 charge. I was told NO by a representative. I did not get her name, but asked to speak to her supervisor and she hung up on me.

Event Day:

- Buses (multiple) were late on arrival. Bus #1 was so late, riders missed the event. - NOT ACCEPTABLE.

****I was warned the buses would be late because they always are. That's an awful reputation to have. I gave this company the benefit of the doubt, but I was ultimately let down and betrayed.

- Never given bus driver numbers. No one to get ahold of. Regional office numbers no answer and no answer day of event.

- Bus driver for bus #4 did not know where they were going. The directions they were following were confusing. The shuttle lead (our staff) had to direct.

- Bus driver for bus #1 left bus full of passengers in inclement weather.

We also believe we were overcharged.

Our driver was amazing. Patient and knowledgeable.

Able to easily book trips and my preferred driver with ease. It’s important to me that the children in my care are safely picked up and returned to their parents and my reliable driver from First Student provides the type of safety I can always trust.

The driver was patient, friendly and accommodating. The quick response too of booking a bus was very helpful.

Pam was wonderful. On time for pick up and departure. Thank you.

I have had 2 buses not show up so far this school year and when I requested to speak with a manager, I kept getting the run around. I did get the fees refunded, but having to reschedule school field trips is challenging and frustrating , especially when it wasn't our fault. I've never had these issues in the past and most reps are awesome, so I am hoping this is just a rough year for FS. I appreciate the service your all provide regardless and we couldn't get students around without you!

We rented a bus for our office Christmas Party and had a wonderful experience! Bus arrived on time. We had a friendly, responsible, and patient driver. Absolutely no complaints whatsoever!! Would 100% use this service again.

The bus was very late and no apology just said I got lost, these directions are bad.
Each bus should have a GPS system, paper directions are not reliable and helpful if you get lost!!
The paper directions he was given were not correct/the best and smartest way to go.
called the two numbers multiple times, the email listed for any issues and it went to voice mail. I
called multiple times to speak to someone about our experience when we got back and always was told the managers were gone and they'd take a message. I never heard back and eventually gave up. I now see what might be a partial refund but very small and not what we would be owed since were charged hourly.
My whole group of 15 was very disappointed and we will never rent through First Charter again because of the way it was handled!

We used First Charter as our wedding transport and the drivers were amazing. Super friendly and made sure we got everyone on the buses at the end of the night!

On time and driver allowed us to be ourselves. Thank you for the services.

The team was great to work with from start to finish! They were on time and very easy to communicate with.

From the initial planning stages and throughout the trip, First Student provided excellent customer service and were very easy to work with. Would highly recommend considering First Student for your charter needs!

Our driver amber was great! She was on time and made it a fun night for us all!!

Awesome bus drivers, comfortable busses, timely service etc. 100% satisfied.

Shakeela was our contact and she was very professional, helpful, pleasant to work with and typically responded within 24 hours. Despite encountering an issue with the bus schedule, Shakeela took ownership, apologized, and made the situation right. She is an asset to your organization.

Thank you for always accommodating us!