I am ranking First Charter 2 stars Their customer service team is excellent, whenever I called about the lead up to the event they were very prompt and easy to deal with However, on the day... Ver mais
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Leia as opiniões dos outros
It was an amazing time!!!!!!!!! Most definitely will do this again!
We had a great driver who was kind and personable. The only critique is that there isn't a number of the driver to call in order to assist with timing of arrival or some emergency situation or sche... Ver mais
Our driver was Amazing!! Will definitely book thru your company again!!!
Informações sobre a empresa
Sobre First Charter Bus Rental - Danville
Escrito pela empresa
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Informações de contacto
827 Cleveland Street, 61832, Danville, IL, Estados Unidos da América
- 800-204-4362
2,9
Aceitável
5 opiniões
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Great Customer Service, Execution Left a Little to be Desired
I am ranking First Charter 2 stars
Their customer service team is excellent, whenever I called about the lead up to the event they were very prompt and easy to deal with
However, on the day of the event, none of the phone numbers on the confirmation worked (I called 9 times on the day of the wedding) and the bus driver didn't follow the instructions that were clearly outlined on the contract. Becuase of this, the ceremony was delayed because guests had to uber to the location instead of taking the shuttle service.
To give them credit, when I called in the aftermath of this, they really were excellent to deal with. The branch manager called me personally to apologize and while I appreciated the effort, it was a little too late. They apologized profusely and ended up refunding me the entire amount I paid for transportation.
The returned money was excellent, but I would have prefered to not have to deal with this on my wedding day.
27 de junho de 2026
It was an amazing time!!!!!!!!
It was an amazing time!!!!!!!!! Most definitely will do this again!
17 de dezembro de 2022
AWFUL
i wish i could give zero stars because they called 24 hours prior to my event and cancelled all 3 of my charter buses without any replacement options. i asked for a refund, for help getting different buses, nothing. didn’t even return my call. DO NOT GO THROUGH WITH THIS COMPANY, I HOPE YOU SEE THIS. WORST CHARTER BUS COMPANY IVE EVER BEEN IN CONTACT WITH.
2 de outubro de 2021
We had a great driver who was kind and…
We had a great driver who was kind and personable.
The only critique is that there isn't a number of the driver to call in order to assist with timing of arrival or some emergency situation or schedule change that may cause the pick up zone to shift or move.
All in all, it was a great experience. It was a timely and pleasant experience!
16 de agosto de 2021
Our driver was Amazing!
Our driver was Amazing!! Will definitely book thru your company again!!!
21 de fevereiro de 2021
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