Recently switched from vaping to nicotine pouches and found them hard to get at local supermarkets for a decent price. I discovered this site online and was blown away by the huge selection. Even be... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was... Ver mais
A empresa respondeu
The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads... Ver mais
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via em... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Informações de contacto
Sheffield, Reino Unido
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4,7
Excelente
355 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good stuff!
Lots of choice and not bad prices. Customer services helpful.
Only issue is cost of p&p but I always shop here.
1 de dezembro de 2022
Opinião espontânea
Resposta da pouchline
Thank you for the honest review :-)
Very nice :) Nice variety
26 de novembro de 2022
Opinião espontânea
Resposta da pouchline
Thank you for the honest review :-)
Bad customer service/ no refund
Tried to contact them to get a refund for almost a year now and they still ghosting me so yeah don't fall for this scam, can't wait when I'm in the UK to visit the owner :))
28 de maio de 2022
Opinião espontânea
My go to for nic pouches
My go to for nic pouches. I sometimes get an alternative in my order but its pretty much like for like, last time they did that I actually preferred the switch and got a free sample as well. Long live first line pods!
17 de novembro de 2022
Opinião espontânea
Resposta da pouchline
Thank you for the honest review :-)
Recieved my order within time stated
Recieved my order within time stated, the mystery 10 includes some very good pouches and my order of 10 kurwa was correct. Very satisfied definitely coming back. Only advice i would give js the whatsapp customer service, i sent a message asking about my order status and it was not replied to. Other than that, a perfect order from a good company
9 de novembro de 2022
Opinião espontânea
Resposta da pouchline
Thank you for the honest review :-)
Great product with a great kick cheap…
Great product with a great kick cheap too but also good quality me and the lads from footy all enjoyed them
2 de novembro de 2022
Opinião espontânea
Resposta da pouchline
Thank you for the honest review :-)
Absolute rubbish and disturbing dont…
Absolute rubbish and disturbing dont get scamed by their offers
For them offers mean expire item
And expiry dosent mean after expiry 1 or 2 week
I was scamed ordered 40 packets and it was in detail close to expire but they have sentme items which expired 1 year and 3 month ago who is gonna use it its illegal and clearly kind of scam
Will never ever buy from them
Does passed shelf expiry means 1 year and 3 month after expiry ?
6 de setembro de 2022
Opinião espontânea
Resposta da pouchline
Hi Moazzam,
We are sorry you are unhappy with the order.
I can see you ordered the Nicotine Pouches which were £1 per tub. On the description of the product it stated “PLEASE NOTE THIS PRODUCT HAS PASSED ITS SHELF EXPIRY DATE. - They are safe to use, the effect of nicotine may be a little less.” It does not state that they were close to expiry but in-fact past expiry.
This is the reason for such a cheap price.
Please contact our support if you have any concerns and we will do our best to solve them.
Resposta da pouchline
Thank you for the honest review :-)
Resposta da pouchline
Thank you for the honest review :-)
Great response and very quick delivery…
Great response and very quick delivery can’t fault them
14 de julho de 2022
Resposta da pouchline
Thank you for the honest review :-)
Resposta da pouchline
Thank you for the honest review :-)
Ordered two times both times have been…
Ordered two times both times have been great came on time and the quality is just great
7 de julho de 2022
Resposta da pouchline
Thank you for the honest review :-)
Good customer service luv it
15 de junho de 2022
Opinião espontânea
Resposta da pouchline
Thanks for the awesome review, Ruby! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
cheap as chips and quick delivery.
3 de junho de 2022
Resposta da pouchline
Thanks for the awesome review, Richard! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
First Line Pods
Very fast service (arrived next day by regular post). Good range of products. Some better than others, but you will always get that. Good range of prices to suit everyone. Will be using again.
3 de junho de 2022
Resposta da pouchline
Thanks for the awesome review, Ross! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Excellent customer service
I've been buying nicopods from First Line Pods for some time.
In my experience with on line nicopod suppliers they leave the competition standing. A number of times I have been blown away by the speed and professionalism of the company. I was expecting to give them the inevitable benefit of the doubt with occasional mistakes that seem to be the norm from time to time with online ordering.. no such worries.
My orders have been right, fast and efficient each and every time (I order my nicopods 20 boxes per order).
Genuinely, for what it's worth I would have no hesitation in endorsing this company 100%
A fan
8 de maio de 2022
Resposta da pouchline
Thanks for the awesome review, Paul! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Didn’t receive order
They didn’t even come and can’t get refund brilliant customer service like👍
3 de maio de 2022
Resposta da pouchline
Hi Luke,
I have checked the tracking number of your order in reference to your review.
I can see that the order was delivered the next day after you placed the order according to Royal Mail tracking. I have also checked our chat logs and can see you have not tried to contact us regarding this.
We hope you continue to shop with us and don't hesitate to contact us using our whatsapp chat if you need any assistance.
Avoid - non-existent customer service
Avoid! Sent me the wrong products and still have not responded to me after emailing twice and sending a message through the website contact page. Mobile telephone number for customer service - this should have been a red flag - goes straight to voicemail. Took a chance as my usual website didn’t have the Nordic spirit pouches I use in stock but shouldn’t have bothered. No way to run a business.
3 de maio de 2022
Opinião espontânea
Resposta da pouchline
Hi,
We are sorry you are not happy with the service. I have investigated your order and can see the products you ordered were not in stock, so a similar version was sent.
Unfortunately we do not have a customer service phone line yet, the best way to contact our customer support is through the whatsapp icon on our webpage. I can see your emails have been responded to and you have been offered a full credit refund for the order.
We hope you continue to shop with us.
Resposta da pouchline
Thank you for your honest feedback :-)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.