Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Ver mais
A empresa respondeu
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Ver mais
First class customer service also the best mat we have ever had superior quality and Fast delivery. So I give this company 5* plus highly recommended. Great service all round.
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de equipamento para manuseamento de materiais
- Fornecedor de produtos de borracha
- Loja de carpetes
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da First Mats
Thank you so much for your lovely review! We're really pleased to hear that you're enjoying your Logo Mat for your campervan. It's great to know that the quality has met your expectations – happy travels!
Resposta da First Mats
Thank you so much for your lovely review! We’re really pleased to hear that your mat fitted perfectly. If you ever need anything else, just let us know!
Poor
Sadly, this was not a positive experience and the largely positive reviews do not reflect my experience. Proofing process was slow, and production even slower (the order is more than a week late). Whats’s really galling is that First Mats didn’t seem to care, and repeated requests for an update were ignored. Would not recommend.
26 de maio de 2026
Great quality mat and service.
Door mat was made to measure, is excellent quality, soft to walk on and looks great. Service was fantastic, help and advice easy to access via a phone call.
I totally recommend this company.
8 de junho de 2026
Opinião espontânea
Resposta da First Mats
Thank you so much for your lovely review! We’re really pleased to hear that you’re happy with your made-to-measure door mat and that the quality, comfort, and overall look met your expectations. It’s also great to know that our team were able to help and advise you over the phone. We really appreciate your recommendation, and if you ever need anything else, just let us know!
Just received the mat
Just received the mat , early days but first impression , looks like the heavy duty type , also having ur specific size is an advantage , colours awesome , so would definitely recommend ,
29 de maio de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that your Premier-Plush Made to Measure Door Mat has made a great first impression with its quality and colour. It's fantastic to know that the specific size worked well for you too—your recommendation means a lot to us!
On time and in full.
Good telephone assistance to identify the right solution for our needs. Delivered as informed.
28 de maio de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm glad our team could help you find the perfect Mobile Three-Tier Wire Mesh Cage Lockers and that they arrived just as we promised. If you need anything else in the future, don’t hesitate to reach out!
No shipping details sent
Received invoice, but no shipping notice or delivery details. So when it turned up it was a surprise.
Product as advertised
27 de maio de 2026
Resposta da First Mats
Thank you so much for your feedback! I'm glad to hear the Express COSHH Cabinets arrived as advertised, but I apologise for the surprise with the delivery details. We appreciate your comments and will work on improving our communication for a smoother experience in the future.
The service was prompt
The service was prompt, price reasonable.
Early days but seems excellent materials.
Wife likes the colour 🤣
18 de maio de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're really glad to hear that you're happy with your Heavy-Duty Cafe Entrance Mat and that the colour has won your wife's approval. If you have any questions or need anything else, just give us a shout!
Door mats for 3 offices
Quality of the Mat is great. Good communication and exactly what we ordered.
29 de abril de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you're happy with your Logo Mat and that everything went smoothly from ordering to delivery. If you ever need anything else, just give us a shout!
Resposta da First Mats
Thank you so much for your lovely feedback! We're really glad to hear that you found our service quick and efficient, and we hope you're enjoying your EntryBrush Ribbed Door Mat. If you need anything else, just let us know!
Good to be able to Customise size
Good to be able to Customise size, Good Product, Good delivery Service
1 de maio de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you enjoyed the customisation options for your Grey Coir Coconut Matting and that the delivery service met your expectations. If you need anything else in the future, just give us a shout!
Ordered that online came fairly…
Ordered that online came fairly quickly, possibly a bit expensive, but it was made to our specification. Time will tell how it will wear.
28 de abril de 2026
Resposta da First Mats
Thank you so much for your review! I'm glad to hear your Thin Motorhome Mat arrived quickly and that it meets your specifications. We appreciate your feedback on pricing and hope it serves you well for a long time to come!
Fantastic Service and Mat
Fantastic Service and Mat - They have been outstanding from start to finish. Thank you to the whole team.
31 de março de 2026
Resposta da First Mats
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with your Outdoor Logo Mat and that our team could support you throughout the process. If you ever need anything else, just let us know!
Excellent quality and service
Excellent quality and service. I wish I had discovered them earlier
7 de abril de 2026
Resposta da First Mats
Thank you so much for your kind words! We're delighted to hear that you're pleased with the quality of your Logo Mats and your overall experience with us. If you ever need more mats in the future, we’ll be here and happy to help!
I ordered a custom sized mat
I ordered a custom sized mat, and it is perfect! Delivery was also very fast.
7 de abril de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm delighted to hear that your Premier-Plush Made to Measure Door Mat is just what you were looking for and that it arrived quickly. We really appreciate your feedback and hope it brings a touch of comfort to your home!
Great quality mat and quick delivery
8 de abril de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm really glad to hear you're happy with your Plush Choice Entrance Mat and that it arrived quickly. We always aim for great quality and speedy delivery, so it’s wonderful to know we hit the mark for you!
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you're happy with the Wide Ribbed Rubber Matting Roll and that it arrived on time. Your feedback means a lot to us!
They are definitely scam
They are definitely scam, I paid them 365,94£ and they response a few times for my order and I can’t contact with them any more. I have proofs and I try to get my money with my bank. It’s a big scam
11 de fevereiro de 2026
Opinião espontânea
Resposta da First Mats
Dear Mustafa,
We are very sorry to see your feedback and sincerely regret the frustration caused by the delay in receiving your order. We would like to assure you that we are a legitimate business currently dealing with a difficult delivery failure involving our courier.
Your order was dispatched on February 26th. Since then, we have been conducting a formal investigation with FedEx to locate the shipment. We understand that from your perspective, this delay feels like a lack of service, and for that, we offer our deepest apologies.
We have reached out to you via email with two immediate solutions to ensure you are not left out of pocket:
A Full Refund: We are more than happy to issue a complete refund to your original payment method immediately if you no longer wish to receive the goods.
A Priority Replacement: If you still require the items, we are prepared to dispatch a replacement at no extra cost.
We have no intention of withholding your funds or your order. Please reply to our latest email or contact us directly so we can process your preferred resolution right away.
Best regards,
The First Mats Team
Resposta da First Mats
Thank you so much for your lovely review! We’re delighted to hear that you had an excellent experience with your Renown 9mm Machine Washable Entrance Mat. If you have any questions or need assistance in the future, just give us a shout!
Good product even if it does come at a…
Good product even if it does come at a high cost
30 de março de 2026
Resposta da First Mats
Thank you so much for your review! We're glad to hear you like the Ground-Stabiliser Mud Mat Tiles, even if they are a bit of an investment. We really appreciate your feedback and hope they serve you well for a long time to come!
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