Fab service kept me informed regarding my order all the way through to delivery. Looks smart in our French doors.Wouldnt hesitate to recommend and purchase again.
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Leia as opiniões dos outros
Product is fine, delivery service was unacceptable. They said they would deliver sometime within an 8 hour window, but I was given less than an hour’s notice, so when I was not there they refused a n... Ver mais
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Used these guys time and time again and they are simply a joy to deal with!! Jay who has helped me on every order is fantastic and his customer service is second to none, you will not go wrong dealing... Ver mais
A empresa respondeu
Great selection of products, easy to use website, fast shipping. We haven’t installed the mat yet although we’re not anticipating any issues. Highly recommended
A empresa respondeu
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- Loja de carpetes
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de equipamento para manuseamento de materiais
- Fornecedor de produtos de borracha
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quality could have been better
Quality could have been better. Had it a week and some bits of it are already show signs of falling apart.
1 de abril de 2026
Resposta da First Mats
Thank you so much for your review! I’m sorry to hear that your 17mm Premium Coir Coconut Matting isn’t meeting your expectations.
As this product is made from natural coconut fibres, a small amount of shedding can occur initially—this is quite normal with coir matting, especially during the first few weeks of use as any loose fibres from manufacturing settle. However, this should reduce over time with regular use.
If you do continue to have this experience, please do reach out to the team at info@firstmats.co.uk and we will certainly look into this for you.
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re pleased with your Logo Mats. If you ever need anything else, just give us a shout!
They got in touch with me and sorted…
They got in touch with me and sorted out my delivery problems
25 de março de 2026
Resposta da First Mats
Thank you so much for your kind review! I'm glad we could help sort out your delivery issues with your EntryPlus Large Entrance Mat. If you need anything else or have questions in the future, just let us know!
Brilliant company ......Fab service kept me informed regarding…
Fab service kept me informed regarding my order all the way through to delivery.
Looks smart in our French doors.Wouldnt hesitate to recommend and purchase again.
31 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that your EntraGuard Rubber Door Mat looks smart in your French doors and that you were happy with our service throughout the ordering process. We really appreciate your recommendation and look forward to helping you again in the future!
Resposta da First Mats
Thank you so much for your lovely review! We're really pleased to hear that you're happy with your 17mm Premium Coir Coconut Matting and that it arrived promptly. If you ever need anything else, just let us know!
Great front door mat
Great front door mat. Its a good size and looks really good on the step
30 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We’re delighted to hear that you're enjoying your EntraGuard Rubber Door Mat and that it looks great on your step. If you ever need anything else, just give us a shout!
Great selection of products
Great selection of products, easy to use website, fast shipping.
We haven’t installed the mat yet although we’re not anticipating any issues.
Highly recommended
24 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're glad to hear you found our website easy to use and that your Straight Ribbed Low-Profile Corridor Matting Rollgot to you quickly. If you have any questions once you install it, feel free to reach out!
the mat was supposed not to move on carpets but it dose.i have two mats that cost a fraction of your mat and moves just the same but a lot less cost
nothing wrong with the product or the service the mat was not as described and moves on carpets so it was expensive
23 de março de 2026
Resposta da First Mats
Dear Graham,
Thank you so much for taking the time to share your thoughtful feedback with us. We genuinely appreciate honest reviews from our customers, as they provide invaluable insights that help us to continually understand your needs and improve our range of products and services.
I am very sorry to hear that your new Renown Entrance Mat is moving around on your carpet. We completely understand your frustration. When a product features a gripper rubber backing specifically designed to reduce movement on carpeted floors, you rightly expect it to stay firmly in place. Our goal is always to provide premium quality that fully justifies the cost, so it is highly disappointing to learn that this particular mat is performing similarly to your less expensive alternatives in this specific regard.
We are very grateful that you noted there is nothing wrong with the product's overall quality or our service. It is wonderful to hear that those aspects met your expectations. However, we certainly do not want you to feel like you overpaid for an item that isn't working as intended in your space. While the gripper backing is highly effective on many carpets, the level of grip can occasionally be affected by the specific pile depth, density, or texture of the carpet underneath. Sometimes, thicker or more plush carpets can cause even gripper-backed mats to slowly "creep" over time as foot traffic pushes against the pile. Regardless of the underlying reason, this doesn't change the fact that you are unsatisfied with the result in your home, and we want to fix that.
We would love the opportunity to make things right for you. Your satisfaction is our absolute top priority, and we stand proudly behind our products. Because we want to make this process as seamless as possible for you, a member of our customer support team will be reaching out to you directly via email very shortly.
Thank you again for your valuable feedback, Graham. We look forward to speaking with you and getting this quickly resolved.
Warm regards,
The First Mats Team
Technical incompetence and a misleading 4.8-star rating
Our experience with First Mats (Order #53823) was the complete opposite of their 4.8-star rating, which we now find highly questionable. For a business that claims to be a 'specialist,' their lack of technical accuracy and poor after-sales care caused significant delays to our new shop launch.
Dimensional Failure: Despite multiple consultations to ensure a correct fit, the mats arrived 3cm short on both length and width. This wasn't just a minor error; it made the mats completely unfit for the intended floor space.
The 'Expanding' Mat Myth: We confirmed a 0.9mm thickness and had builders level our floors to this exact specification. The mats arrived at only 0.5mm. When challenged, the team claimed the mats would 'open up' to the correct thickness once unwrapped. This was a blatant misstatement—mats do not double in thickness over time.
Hostile After-Sales: The support was dismissive and unhelpful. To receive a refund for their manufacturing errors, they forced us to physically cut the mats in half and send photo evidence of the destruction. It is a wasteful, unprofessional policy that showed zero respect for our time.
If you are a business owner requiring technical precision and professional accountability, do not be misled by the high rating here. Our experience was one of wasted money, wasted time, and a total lack of expertise. Avoid.
16 de março de 2026
Opinião espontânea
Resposta da First Mats
Dear Emre,
Thank you for your feedback. While we are disappointed by your comments, we would like to clarify the technical realities of your bespoke order to provide a transparent view for our customers.
1. Technical Precision & Pantone Matching
To achieve the exact Pantone colour matching your branding required, we had to use a specific production path. Unlike standard mats, these must be produced with a border and then trimmed on-site to achieve a borderless look. All our mats undergo vulcanisation—a high-heat bonding process. This can cause the rubber to shrink. While we produced the mats oversized to account for this, the shrinkage on this occasion exceeded that margin. Under our no-quibble guarantee, we would typically resolve this with a priority replacement, but your initial correspondence requested an immediate refund rather than a correction.
2. Pile Compression & Thickness
Our logo mats are pressed flat during production to ensure the printer captures fine details with crisp resolution. They are then rolled tightly for shipping. We advised that the fibers "relax" and reach their true height once unpacked—a standard physical property of high-quality textile mats. Our 0.9mm specification refers to the total thickness (base + pile); measurements taken of the compressed pile alone do not reflect the full technical spec of the product.
3. Our "No-Quibble" Policy
We stand by our 4.8-star reputation, which has been built over years of service to thousands of businesses. Because these were custom-made, Pantone-matched items, our policy for a full refund requires proof of disposal. This is a standard procedure that allows us to honor our Satisfaction Guarantee and release funds immediately without the customer needing to arrange or pay for a bulky return.
Conclusion
Despite the disparaging tone of the initial contact, we acted in good faith and issued a full refund for Order #53823. While we regret that we weren't given the opportunity to rectify the sizing issue with a replacement, we are pleased that we could resolve the matter financially for you.
Best regards,
The First Mats Team
Used these guys time and time again and…
Used these guys time and time again and they are simply a joy to deal with!! Jay who has helped me on every order is fantastic and his customer service is second to none, you will not go wrong dealing with first mats 😎
19 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you keep coming back for our Logo Mats and that Jay has been such a fantastic help. Your kind words about our customer service mean a lot to us, and we look forward to seeing you again soon!
The mat is fine but the delivery and…
The mat is fine but the delivery and the pressure to buy. Constant emails and even phone calls.
We ordered the mat on the headings that we needed for a set date which you told me it would be no problem at all, but it was 2 days late. we ordered it in plenty of time and was promised that it would be on time. It seam to me all you were interested in was selling the mat at any cost did not matter if it arrived on time.
Any other time a late delivery would not bother me but we had ordered it for a specific reason and we were totally let down.
16 de março de 2026
Resposta da First Mats
Dear Andrew,
Thank you for taking the time to share your feedback. I am truly sorry to hear that the mat arrived two days late for your specific event. We understand that when a promise is made regarding a deadline, the "why" behind a delay doesn't change the fact that you were let down, and for that, we sincerely apologise.
I would like to provide some clarity on the situation, as it was never our intention to prioritise a sale over your experience. Our records show that your order was produced and dispatched on schedule to meet your deadline. However, as your delivery required a sea crossing to reach the Shetland Islands, the shipment unfortunately encountered rough sea conditions that delayed the vessel.
While we always strive to account for transit times, weather conditions at sea are the one element truly beyond our control. We are genuinely disappointed that these external factors impacted your special plans.
Regarding your feedback on our communication, I have noted your comments about the frequency of our emails and calls. We aim to be proactive, but it’s clear we missed the mark for you and felt overbearing instead of helpful. We will be reviewing our follow-up process to ensure we are providing support without the pressure.
We are also glad you find the mat itself to be of good quality.
Best regards,
Jack
Director
Came on time and is exactly what I…
Came on time and is exactly what I needed thanks
13 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm glad to hear that the studded rubber coin matting rolls arrived on time and are just what you needed. We aim to provide a great experience, and it's wonderful to know we hit the mark for you!
a good prompt delivery
a good prompt delivery, pleasent driver, although parcel was damaged , the mats were fine and look professional thank you
11 de março de 2026
Resposta da First Mats
Thank you so much for your kind review! I'm glad to hear that your Dura-Plush Flame Retardant Door Mat arrived promptly and that the mats themselves look professional despite the parcel damage. We truly appreciate your understanding and hope you enjoy your new mat!
Good customer service...
Good customer service keeping me updated on delivery time. No problems and very happy with our mats.
10 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you're happy with your Ground-Stabiliser Mud Mat Tiles and that our team kept you updated on the delivery. If you need anything else, just give us a shout!
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear you had a first-class experience with your SiteStep Walkway Matting Roll and that our communication and delivery met your expectations. We really appreciate your feedback and look forward to serving you again soon!
Product is fine
Product is fine, delivery service was unacceptable. They said they would deliver sometime within an 8 hour window, but I was given less than an
hour’s notice, so when I was not there they refused a neighbour’s offer to take it in. I received a text saying they would deliver the next day but it was 3 days later that they tried delivering to the wrong address. Luckily I saw the driver knocking at the wrong door and managed to intercept him or he would have failed to deliver again as the occupants were not at home
5 de março de 2026
Resposta da First Mats
Thank you so much for your feedback! I'm glad to hear you're happy with the EntraGuard Rubber Door Mat, but I’m really sorry to learn about the delivery issues you faced. We appreciate you bringing this to our attention, and I’ll make sure to pass it on to our courier provider to improve the experience for our customers in the future.
Clear advertising making selection…
Clear advertising making selection straightforward, competitive pricing and rapid delivery.
4 de março de 2026
Resposta da First Mats
Thank you so much for your kind review! I'm really pleased to hear that you found our advertising clear and that your Long Oil Drip Trays arrived quickly. We always aim to make the ordering process as smooth as possible, so it’s great to know you had a positive experience with us!
Fantastic service from start to finish!
4 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear you had a fantastic experience with your Logo Mats from start to finish. If you need anything else or have any questions in the future, just give us a shout!
Excellent quality at a good price
Excellent quality at a good price.
Delivery was very quick.
First Mats will be my go-to for all my future mat needs
2 de março de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear you're happy with your EntryPlus Large Entrance Mat and that the delivery was quick. We look forward to being your go-to for all your mat needs in the future!
Web site easy to navigate and order…
Web site easy to navigate and order from. Had the size mat I was looking for.
23 de fevereiro de 2026
Resposta da First Mats
Thank you so much for your lovely review! I'm really glad to hear you found our website easy to navigate and that you found the large cutting mat you were looking for. We appreciate your feedback and hope you enjoy using your new mat!
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