Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Ver mais
A empresa respondeu
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Ver mais
ORDERED MATTS WITH OUR COMPANY LOGO AND ARRIVED 1 WEEK LATER AND REALLY DO LOOK GREAT GOOD QUALITY STRONG AND DURABLE THANKS RAINFORD CARS
Informações sobre a empresa
- Fornecedor de equipamento de segurança
- também em
- Empreiteiro para instalação/reparação de pisos
- Fornecedor de equipamento para manuseamento de materiais
- Fornecedor de produtos de borracha
- Loja de carpetes
Sobre First Mats
Escrito pela empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Informações de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Accurate description, extremely fast delivery.
Well recommended.
1 de setembro de 2026
Resposta da First Mats
Hi Derek,
Thank you very much for your kind review. We’re really pleased to hear that you were happy with the product description and the speed of delivery.
We really appreciate your recommendation and hope to welcome you back to First Mats again in the future.
Warm regards,
Jack
First Mats
Not delivered after waiting 13 days and…
Not delivered after waiting 13 days and when questioned the sales rep never phoned back. Turns out it hasn’t even been made yet and will be another 4 days.
4 de setembro de 2026
Resposta da First Mats
Thank you for your feedback, and we're sorry for the frustration caused by the delay with your order and for not getting back to you as promptly as we should have. We understand how important it is to know where an order stands, especially when you're waiting on it.
This was an isolated hold-up, and we're glad we were able to get your mat completed and the situation resolved. We've taken your comments on board, particularly around call-backs, so that customers are kept properly updated. If you feel your experience has changed now that everything has been sorted, we'd be grateful if you'd consider updating your review. If there's anything else we can help with, please call us on 0121 702 1659.
Kind regards,
The First Mats Team
Very nice, easy process
It was easy to order and upload my logo, the pdf displayed correctly and I could alter the sizes and position for a perfect fit. Payment was super easy too. The final product has arrived and is a great representation of what I wanted. My only missing piece of the jigsaw was knowing where in production and postage things were, and the actual courier updates were slow. I would definitely order again - time will tell me more regarding the long term quality and durability but for first impressions it’s an A star
10 de setembro de 2026
Opinião espontânea
Resposta da First Mats
Hi Marc,
Thank you very much for taking the time to leave such a detailed review.
We’re really pleased to hear that you found the ordering and logo upload process straightforward, and that the finished product matched what you had in mind.
We also really appreciate your feedback regarding production and delivery updates. That’s a very useful point, and we’re always looking at ways we can improve communication throughout the order process.
Thank you again for your kind words and for saying you’d order from us again. We hope the mat continues to perform well for you for a long time to come.
Warm regards,
Jack
First Mats
Resposta da First Mats
Thank you so much for your kind review! We're delighted to hear that you're pleased with your Logo Mat and that it arrived quickly. If you ever need anything else, just let us know!
Quick delivery and good quality mat
27 de agosto de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that your 23mm Thick Premium Coir Coconut Matting arrived quickly and met your expectations in quality. If you need anything else or have any questions, just give us a shout!
Well recommended true to form 👌
26 de agosto de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Logo Mats and that our service met your expectations. If you need anything else, just give us a shout!
Resposta da First Mats
Thank you so much for your lovely review! We're really pleased to hear you love your Logo Mats. If you need anything else or have any questions, just give us a shout!
Excellent product
Excellent product, great communication and overall speed of service
9 de setembro de 2026
Opinião espontânea
Resposta da First Mats
Thank you for the great review! We're really pleased you're happy with your mat, and it's lovely to hear our communication and turnaround made the process easy for you. We hope you enjoy it, and we'd be glad to help again whenever you need us.
Excellent service and the website was…
Excellent service and the website was so easy to you. Loved the preview options and we are very happy with the speed we received our personalised mat! Thank you so much.
24 de agosto de 2026
Resposta da First Mats
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the easy ordering process and were pleased with the speed of delivery for your Logo Mat. It’s great to know you loved the preview options too—your satisfaction means the world to us!
Wrong size carpet has been sent to me
Wrong size carpet has been sent to me. I contacted back to them through WhatsApp provide picture as evidence but nobody come back to me terrible service not happy at all.
28 de agosto de 2026
Resposta da First Mats
Thank you for your review, and we're sorry the mat you received wasn't the size you were expecting, and that it took longer than it should have for us to come back to you on WhatsApp. That's not the experience we want any customer to have, and we appreciate you sending the photos, which helped us look into it quickly.
We're glad we've since been able to get this resolved for you. Situations like this are rare for us, and your feedback has helped us tighten up how we monitor and respond to WhatsApp messages. If you feel your experience has changed now that things are sorted, we'd be grateful if you'd consider updating your review. Either way, please don't hesitate to call us on 0121 702 1659 if there's anything else we can help with.
Kind regards,
The First Mats Team
Absolutely incredible
Absolutely incredible, love the product love the Service order a second mat
25 de agosto de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you love your Logo Mats and had a great experience with us. We appreciate your support and can’t wait to help you with your next order!
Item arrived really quickly and it’s…
Item arrived really quickly and it’s brilliant - will definitely buy again in the future
19 de agosto de 2026
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that your Premier-Plush Made to Measure Door Mat arrived quickly and that you're really happy with it. We can't wait to help you again in the future!
Resposta da First Mats
Thank you so much for your lovely review! We're really glad to hear that the 17mm Premium Coir Coconut Matting fits perfectly in your space and meets your expectations. If you need anything else, just let us know – we're here to help!
Good quality product
Good website, easy to order, prompt delivery. Good quality product. Rather expensive but a necessity in these days of H&S.
18 de agosto de 2026
Resposta da First Mats
Thank you so much for your kind review! I'm really glad to hear that you found our website easy to use and that your Rubber Cable Mat arrived promptly and met your expectations. We appreciate your understanding of the costs involved in keeping everyone safe these days.
Resposta da First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Logo Mats and the quality of the product. If you need anything else or have more ideas for your mats, just give us a shout!
12 days since order no product
Eventually received product after 20 days. Won't be using again.
20 de agosto de 2026
Resposta da First Mats
Good morning James,
I am so sorry for the frustration regarding your delivery. I saw your email over the weekend and immediately reached out to our courier, DX, to get this resolved. Because of the Bank Holiday Monday, I have only just received their reply.
Looking at the tracking, your order was swiftly dispatched from our warehouse on Friday the 21st (the day after you ordered). DX then attempted delivery on Tuesday the 25th, but unfortunately, they reported that no one was available at the address to receive it.
We are currently liaising with DX to arrange a prompt redelivery for you, and I will be in contact with you directly very shortly with an update. Thank you for your patience.
Didn’t receive my mat and having been…
Didn’t receive my mat and having been waiting over a week for David to get back to me after numerous calls and emails I still have had no reply!
14 de agosto de 2026
Resposta da First Mats
Hi Michelle,
We’re sorry that your order has not reached you as expected.
FedEx’s proof of delivery shows the parcel was delivered outside your property, tucked behind a plant pot. As you confirmed that the parcel was not there, we immediately raised an investigation with FedEx to verify the delivery location and obtain further information from the driver. Unfortunately, these investigations typically take 2–3 working days to complete.
We completely understand that you needed the mat urgently and advised us that if a replacement could not arrive by Friday, you would prefer a refund. As your mat was made specifically to order, we were unable to guarantee that a replacement could be manufactured and delivered within the short timeframe.
While we were awaiting the outcome of FedEx’s investigation, a chargeback was subsequently opened for the order, which has now affected how the matter can be resolved.
We’re sorry that this has been a frustrating experience. We have been actively working on the issue and communicating while awaiting FedEx’s confirmation, rather than leaving your enquiry unanswered. As soon as we receive the information required from FedEx, we will be able to progress the matter accordingly.
Warmest Regards,
First Mats
New mats
From the word ho this was a great experience / easy to pick sizes and order online - and the customer service was amazing- so helpful and friendly
I would recommend first mats and will
use them again xx
18 de agosto de 2026
Resposta da First Mats
Thank you so much, Isobel\! It’s wonderful to hear you had such a great experience with us from start to finish. We really appreciate your lovely comments about our team and your recommendation. We look forward to helping you again in the future! 😊
The First Mats Team
Exceeded my expectations and impressed…
Exceeded my expectations and impressed by the service
13 de agosto de 2026
Resposta da First Mats
Thank you so much, Henry! We’re delighted to hear that we exceeded your expectations and that you were impressed with the service. We really appreciate your kind feedback and look forward to helping you again in the future! 😊
The First Mats Team
1st class communication
1st class communication, delivered on time , quality products. Im very happy in all all and would use again
13 de agosto de 2026
Resposta da First Mats
Thank you, Mark! We’re really pleased to hear you were happy with the communication, delivery and quality of your products. We really appreciate your feedback and look forward to helping you again in the future! 😊
The First Mats Team
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