I don't recommend this garage. They tested my car and said I need to change all 4 injections and went to another place the next day and was tested and only 1 injector was at fault. They try to make mo... Ver mais
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Leia as opiniões dos outros
Fantastic customer service, ‘what a breath of fresh air’. Main dealers should go to 5 Star and get some much needed training from Asif and his team! Everyone is so helpful and friendly and they g... Ver mais
A empresa respondeu
Took my car Merc GLA to Five Star after 3 other garages (including main dealer) couldn't point to exact cause of issues was having for over a year (GPF filter getting clogged triggering engine warning... Ver mais
A empresa respondeu
I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough. Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Five Star Autocentre for MoT & Service. An award winning MoT testing and servicing garage in Huddersfield. If you need a car service, MOT or car repairs in the Huddersfield area for all range of manufacturers’ vehicles, our friendly local technicians are here to help.
Informações de contacto
The Triangle, Allen Row, Paddock, HD1 4RN, Huddersfield, Reino Unido
- (01484) 545422
- info@fivestarautocentre.co.uk
- fivestarautocentre.co.uk
4,1
Bom
730 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service from booking to…
Good service from booking to completion. Would definitely recommend
30 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Mr Brown,
Thank you for leaving us a 5 star review, we really appreciate your feedback. We look forward to seeing you again in the future!
Kind regards,
Natalie
Service Manager
Excellent service can not fault them
Excellent service can not fault them. Would highly recommend them
29 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Mohammed,
Thank you very much for taking your time to leave us a 5 star review. We look forward to seeing you again!
Kind regards,
Natalie
Service Manager
Very competitive in price for a…
Very competitive in price for a service and MOT. Would definitely be returning back.
19 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Mr Anderson,
Thank you very much for leaving us a 5 star review and sharing your experience. We look forward to seeing you again!
Kind regards,
Natalie
Service Manager
Fast and efficient reliable service…
Fast and efficient reliable service highly recommend them
18 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Dear Julia,
Thank you very much for leaving us a great 5 star review. We really appreciate the feedback and glad you had a great experience!
Kind regards,
Natalie
Service Manager
5 years of continuously excellent…
5 years of continuously excellent service received from Five Star for both mine and my partner's vehicle. Updates are well communicated, and the staff are both courteous and professional. Knowing that our cars are in great hands gives terrific peace of mind.
18 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Scott,
Thank you once again for your custom & taking the time to leave us a great review. Our aim is to give our customer's peace of mind & a high level of customer service & communication - glad you had this experience with us!
We look forward to seeing you again next year.
Kind regards,
Natalie
Service Manager
Fantastic experience
Fantastic experience. Would definitely be returning back.
17 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Leticia,
Thank you very much for taking your time to leave us a great 5 star review. We really appreciate the feedback! We do always try to go the extra mile & technicians are happy any time to speak to customers in more detail for a better understanding of any issues.
Kind regards,
Natalie
Service Manager
Great service prompt and efficient
16 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Ricky,
Thank you very much for leaving us a 5 star review. We will always try to provide transport for our customers in these situations - we know how distressing it can be. We always try to add that extra special touch by washing your car too!
Kind regards,
Natalie
Service Manager
Good service as usual
Good service as usual. Can not fault them have no hesitation in recommending them.
15 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Dear Mr Singh,
Thank you very much for leaving us a great 5 star review. We really appreciate the feedback and thank you for recommending our garage! :)
Kind regards,
Natalie
Service Manager
Good service and pleasant staff
Good service and pleasant staff. All ways informative would definitely recommend. Thank you
13 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Dear Linda,
Thank you very much for leaving us a 5 star review. We are really happy you received a great experience from us - we will always try to wash & vac every car we see!
Kind regards,
Natalie
Service Manager
Excellent service can not fault them…
Excellent service can not fault them higher recommend
12 de dezembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Ruth,
Thank you very much for taking your time to leave us a great 5 star review. We really appreciate the feedback and look forward to seeing you again.
Kind regards,
Natalie
Service Manager
Trusting and honest
Trusting and honest. Would recommend to try any body reading this review. Very professional. I would jot hesitate in coming back. Thank you Five star Auto Centre
1 de novembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Laura,
Thank you for taking your time to leave us a 5 star review! We are really glad you trusted us with your pride & joy, and we pride ourselves in being transparent. We look forward to seeing you again in the future.
Kind regards,
Natalie
Service Manager
Perfectness is what come to mind front…
Perfectness is what come to mind front the get go. From booking to completion Booked in for mot and service for my BMW 1 series. Can not fault the service. Would not hesitate in recommending this garrage to friend families and readers a hidden gem in Huddersfield. Value for money
29 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Dean,
Thank you very much for leaving us a great 5 start review. We really appreciate your feedback and glad we could be of service to you. We look forward to seeing you again in the future!
Kind regards,
Natalie
Service Manager
Excellent service value and quality is…
Excellent service value and quality is what’s this place is about. Can not fault their service. Thank thank you 😊
25 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Corrine,
Thank you very much for taking your time to leave us a 5 star review! We are really pleased you had a great experience with us.
Please don't hesitate to contact us should you need our assistance in the future and we hope to see you again.
Kind regards,
Natalie
Service Manager
I had broken down and was recovered in…
I had broken down and was recovered in by the RAC. I can not fault the service of five star and he customer service is excellent. Thank you so much for Lon car
22 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Katherine,
Thank you for taking the time to leave us a great review! We are really glad we could be of service for you - we will always offer a loan car if we have one as we know how difficult it can be without transport. We hope to see you again!
Kind regards,
Natalie
Five Star Autocentre
Overcharge
Went in last week for an MOT, car failed and needed a number of new parts fitted. I was quoted almost a £1000 in repairs which seemed severely overpriced to me. Took it to Kwikfit they checked it over and quoted me almost a third of the price £350 or so parts and fitting. Got the work done and mot passed no issues. The initial qoute from five star was honestly ridicoulous, they've obviously mugged off alot of people with their 'not fitting inferior parts' sales crap. Just be honest and fair to people instead of quoting silly prices. I'm sure I'll get the old, can't find you on the records response from them, but this is an honest review. Wouldn't recommend this place to anyone.
21 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Taz,
We are really sorry you didn't have a good experience with us. We did squeeze you in on the same day at short notice and do try to accommodate where we can. I am confused how the quote was so little from Kwikfit - please bare in mind we quoted you advisories and failures, so I am surprised if they will have done all 4 tyres, brakes, suspension etc for that amount.
Our priority is to keep you safe and well informed - we have to give you the full overall condition of your vehicle. Our prices do reflect our service, and the "not fitting inferior parts" is not something we just tell our customers, we do provide premium parts - we find by using premium parts the customer has peace of mind with extended warranty and we find, very little come backs. All of our customers have the choice whether they get the work done with us or take it somewhere else.
I'm really sorry you feel this way and if you wish to discuss further please feel free to contact us.
Kind regards,
Natalie
Service Manager
Couldn’t recommend enough - best around!!!!!
Dealing with Five Star Autocentre is always hassle free and a pleasure. I take my cars here, instead of the main dealership - as they are always truthful and honest about the requirements needed.
I couldn’t recommend the team enough, and will continue to use them over anyone else. They are genuine, and trustworthy throughout, I’ve never received a single fault when dealing with this garage.
19 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Matthew,
Thank you for leaving us a great 5 star review - really glad you had a good experience with us!
We will always get the work done in the time stated and to the highest standard - without the main dealer price tag. Thank you for recommending us and we look forward to seeing you again.
Kind regards,
Natalie
Service Manager
Fantastic service.
Fantastic service, £35 for an MOT and they even washed it!
See you next year .
12 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Power Entertainments,
Thank you very much for taking your time to leave us a 5 star review. Really glad you had a great experience and we look forward to seeing you next year!
Kind regards,
Natalie
Service Manager
AVOID!!!!
I normally never write reviews as I just let it go. They are very expensive for parts which are not genuine dealer parts. Got brake pads done and a part which holds the pads called pad shim kit was missing which I'm assuming they threw away so thanks guys. Would bot recommend to anyone and I have not been back since.
Let me reply
Clearly not bothered about the high price you
charged all I'm bothered about is why you threw the pad shims away ask your mechanic. I need them for my new pads but because if your stupidity it's going to cost £60 for new ones are you going to pay that?
Like I ssaid I've just changed my brake pads and the mechanic noticed now.
ARE YOU GOING TO PAY FOR THE BRAKE PAD SHIM KIT WHICH YOU THREW AWAY? WHAT'S YOUR EXCUSE FOR THAT?
12 de outubro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hello Mr Masood,
Thank you for your review. We last saw you and your vehicle November last year 2018. We are sorry you feel this way and are surprised you have not been in touch with us up till now nearly 12 months after to report any issues. We can guarantee all parts are genuine and/or OEM parts and carry a full warranty against any issues however small they may be. All workmanship undertaken also carries a full warranty. The issue here I believe is is the costing for which you were fully made aware of and agreed before any work carried out. Majority of our customers agree we provide a great level of service at a competitive price. If you would like to speak to us further please do not hesitate to contact us. Best of luck with your motoring.
Kind regards,
Natalie
Manager
First time user.
Visited for the first time today, very professional and great customer service. Work carried out to a very high standard & at a very good cost. Will definitely use for all my cars needs, would highly recommend, thanks guys. (Good coffee).
20 de setembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Chris,
Thank you for leaving us a great 5 star review - really glad you had a good experience with us! We look forward to seeing you again & will always make you a coffee while you wait.
Kind regards,
Natalie
Service Manager
In 35 years of having garages care for…
In 35 years of having garages care for my cars, the quality of work and alround customer service is definitely some of the very best.
18 de setembro de 2019
Opinião espontânea
Resposta da Five Star Autocentre
Hi Mike,
Thank you very much for taking your time to leave us a 5 star review! We really appreciate your kind words & we are glad you have received a great service with us. We hope to see you again (but not too soon!)
Kind regards,
Natalie
Service Manager
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