My car were repaired through my insurance company and Fix Auto contacted me to arrange collection after my holiday, they came on Monday fetched me a hire a car that were automatic, the only issue i f... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... Ver mais
A empresa respondeu
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I... Ver mais
A empresa respondeu
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contacto
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, Reino Unido
- 01629 582980
4,8
Excelente
243 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
The service i received was excellent. Lots of communication from the friendly team throughout the process and the repair to my vehicle's bodywork was top quality.
18 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
We appreciate your positive feedback and are so glad to hear you received excellent service. It's great to know that you were happy with the communication from our friendly team and the repair work.
Kind Regards
All at Fix Auto Matlock
Polite and courteous service
Polite and courteous service. I was kept up to date on progress and they did a great job on the panel repair.
10 de julho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you so much for taking the time to leave us a 5Star review.
We are glad to hear our staff was polite and courteous and kept you up to date and our Technicians have done a great job on the panels.
Kind Regards
All at Fix Auto Matlock :)
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review.
Unfortunately our premises are out of the town, but we do offer a free collection and return service as to not inconvenience customers
We are sorry you found our service average and if you have any issues with the repair or any feedback on how we could improve please don't hesitate to email me directly at
kerriharris@fixauto.co.uk
Kind Regards
Fix Auto Matlock
very friendly staff who kept me you…
very friendly staff who kept me you informed all the through the time my car was with them. They made a very good job of the repairs as well
13 de junho de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon Christopher,
We appreciate your 5-star review and are delighted to hear that you found our staff friendly and that you were kept informed. We're also glad you were happy with the repair work.
From all the team @ FIix Auto Matlock
Excellent Repars
Fix Auto Matlock carried out repairs to our vehicle as a contractor to Admiral Insurance.
The repairs were completed quickly and to a high standard.
Regular (twice a week) progress reports were provided.
All staff were very professional, friendly and approachable.
Highly recommended
13 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
We're happy to hear that the repairs to your vehicle were completed quickly and to a high standard. We appreciate your positive feedback regarding the regular updates and the professionalism of our staff. Thank you for recommending us!
From All at Fix Auto Matlock
Highly recommend
Lovely people to deal with
Kerry and Becky are very friendly and great at keeping you up to date
My car was fixed within a couple of days. The end result is excellent.
The whole process was easy with no fuss. Mine was an insurance claim but I wouldn't hesitate to use them if I needed any repairs in the future
13 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
We appreciate your positive feedback! We're happy to hear that you found our team friendly and that we kept you informed throughout the repair process. We're glad your car was fixed quickly and to a high standard, and that the insurance claim was straightforward.
Kind Regards
From All at Fix Auto Matlock
Fix Auto straightforward, friendly and efficient.
Fix Auto made our repair experience straightforward. The staff were cheerful, friendly and helpful. This includes everyone we had contact with: reception staff over the phone and those who arrived in person to collect the car and then to return it to us. The car had been hit whilst parked. The rear fog light was broken and the bumper scraped. It was as good as new when fixed. It was returned to us in less than a week.
5 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We're happy to hear that your repair experience was straightforward. It's great to know our staff were cheerful and helpful throughout the process, and that your car was returned in excellent condition and in a timely manner. Thank you for your positive feedback!
Many thanks,
From all the team @ Fix Auto Matlock
Left with flat battery and took no responsibility
Repair fixed perfectly. Unfortunately my car came back with a completely flat battery, leaving me without a car at last minute and having to buy a new one. They accepted no responsibility for it, just feel let down and left on my own to sort it. They Unfortunately didn't want to know.
29 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a review
I'm sorry we did not meet your expectations on this occasion
With regards to the issue with the battery the repairs to your vehicle was for a minor repair to your front bumper and did not impact the battery.
We carry out rigorous Quality Checks as part of the repair process which were passed and the vehicle was delivered back to you without any starting issues. We delivered the vehicle back to you on a Friday and you rang to advise of the issue on the Tuesday, if the vehicle had not been driven for a few days this may have caused the problem.
Unfortunately battery issues can arise at any time
On this occasion we don't feel the 1star review is fair especially as you state the repairs we carried out were perfect.
We are sorry you felt let down and this was not our intention but we would not be able to replace the battery under the insurance if it is not accident related.
Kind Regards
Kerri Harris
Fix Auto Customer Care Team leader
Amazing service from Lant Lane would…
Amazing service from Lant Lane would highly recommend. The repair was swapped to these after a bad experience with a company at Mansfield and I am extremely glad I swapped.
The staff at Lant Lane was professional and polite and the repair was done promptly and to a high standard. Special thank you to the estimator Stewart and Becky at customer services.
3 de junho de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning,
We appreciate your kind words and are so glad to hear about your positive experience. We're happy that our team was professional and polite, and that the repair was completed promptly and to a high standard. Thank you for recommending our services!
Many thanks, from all the team @ Fix Auto Matlock
Exceeded Expectations
I was involved in an RTA and my insurance company allocated the repair to be done by Fix Auto Matlock. This was repaired very quickly and the car was both collected and returned to me, which I was not expecting and was extremely grateful for. When the car was returned it seemed to have an ongoing problem, which was caused by the RTA. Fix Auto Matlock were extremely quick to rectify it and the problem is hopefully dealt with, never to return. Their service and communication exceeded my expectations and I am most grateful to them all. Thank you
2 de junho de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning,
We're happy to hear that the repair was completed quickly and that you appreciated the collection and return of your car. We're also glad we could rectify the ongoing issue caused by the RTA. Thank you for your positive feedback regarding our service and communication; we appreciate it.
Many thanks, from all the team @ Fiix Auto Matlock
Thank you Fix Autos
Thank you Fix Autos! Really pleased with the work carried out! Lovely Staff! Kept updated throughout repair! Would highly recommend! Thank you Fix Autos.
23 de maio de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a review
We are so happy to hear you were pleased with the repairs and our staff was lovely and kept you up to date.
Kind Regards
All at Fix Auto Matlock
Excellent service from start to finish…
Excellent service from start to finish - I was kept up to date with all the progression of my car. The whole process was smooth from beginning to end.
14 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for leaving us a lovely review.
We are so happy to hear you received an excellent service and the whole process went smoothly.
Kind Regards
Fix Auto Matlock
Body work repair
Body work repair
From first contact to job completion the whole experience was great I was supplied with a quality loan car kept up to date on the progress and the finished job looked great very happy
6 de maio de 2025
Opinião espontânea
Resposta da Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for taking the time to leave us a 5star Review
We are happy to hear that your experience was great from start to finish and the repairs were great.
Kind Regards
From Fix Auto Matlock
Very good experience all round, excellent service
Very friendly, helpful and polite staff - easy to communicate with, reception staff and drivers alike. I felt extremely well looked after and my car looks great - valeted too which was a lovely surprise.
Thank you 🙏🏻
14 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for leaving us a 5star review.
We are so glad you found our staff friendly and helpful and that you was looked after.
I will pass your lovely comments on to all involved.
Kind Regards
Fix Auto Matlock
Customer service staff Kerry and…
Customer service staff Kerry and Rebecca were amazing
9 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good morning
Thank you so much for taking the time to leave us a 5star Review.
We are so pleased to hear that our customer Service staff were amazing :)
We have passed your kind words onto all involved.
Kind Regards
Fix Auto Matlock
Fix Auto fixed my Ducato
The whole experience at Fix Auto Matlock was excellent.
All the staff I had contact with were professional, courteous, reassuring and knowledgeable. The body shop technician(s) have repaired the damage to my camper so well you wouldn’t know I had driven like a crash test dummy.
Schedule wise it was pretty much on time - so absolutely no complaints from me.
8 de maio de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for leaving us such a positive review.
We are happy to hear that all the staff were professional and our technicians have carried out a great repair.
We will pass your comments onto our Workshop who will be thrilled with this review.
Kind Regards
All at Fix Auto Matlock :)
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a 5star review.
We are so glad to hear we gave a great service.
Thank you so much
From all at Fix Auto Matlock
very efficient
very efficient. van back in two week for the damage it had. brilliant communication really good quality of work. would happily take my van back there
25 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Morning
We are overjoyed to receive this lovely review this morning.
We are happy to hear the communication was brilliant and the quality of work was good.
Kindest Regards
From all at Fix Auto Matlock
10/10 for Fix Auto.
10/10 for this Fix Auto. Matlock Derbyshire
From start to finish these guys were the absolute best.
New to dealing with ever needing my car fixed and feeling not confident, the reception team explained everything in a way I understood.
A family run business it was such a delight almost to have done business with these guys!
I was kept informed all the way throughout my car repair, and was given a courtesy car till mine was ready which was in rapid time.
Big thanks to Robbie who delivered my courtesy car to my workplace whilst he collected mine for repair, same once mine was ready to be picked up, he delivered her back to my workplace.
My car looked excellent after she had been with Fix Auto an excellent repair and cleaned inside and out.
If you need a car repair these are your people.
Many many thanks to Fix Auto you are the best!
25 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon,
Thank you for your kind words and taking the time to leave a 5-star review. We are delighted to hear you had a positive experience and appreciate your feedback. We appreciate your kind words about Robbie and his dedication to going the extra mile - we have passed on your comments.
Many thanks,
From all the team @ Fix Auto Matlock
Positive experience
Positive experience, The ladies kept me up to date on the repairs and were very understanding and empathic. Repairs were carried out with precission and without any delays. When repairs completed they offered to drop my car back to me without hesitation. My car was returned to me clean, shiny and as good as new. Thank you 😊
24 de abril de 2025
Resposta da Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We are thrilled to hear about your positive experience. It's wonderful to know that you felt well-informed and supported throughout the repair process. We strive to provide exceptional service and are delighted that our team's understanding, empathy, and precision met your expectations.
Many thanks, from all the team @ Fix Auto Matlock
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.