Fjorna Opiniões 159

The customer service team were amazing, I ordered a hoodie as a gift but got the size wrong. When I emailed to ask if there was a way to send the item back and exchange it for the new size they were very helpful and made me aware of their free exchange process. The new size arrived promptly and it was really easy to get arranged. The hoodie itself was a brighter colour of pink than I was expecting but the recipient really liked it. The cut and fit was as described and the material felt very soft,

If I could give it 0 stars I would - I ordered something from this website, it never arrived and then they said it was out of stock. I have been requested a refund for weeks. THIS IS A SCAM - not buy from this website

Panama hat arrived quickly, packed to perfection for care of product. The hat was exactly as described,fitted to my measurement. Excellent value, an enjoyable experience.

Very pleased with the order. Came exactly as described and within 10 days. Thank you

For the first time I didn't research the seller, as I was seduced by the "Scandi" style format and seemingly good quality stock. How wrong could I be? The "leather" shoes I paid for took weeks to arrive and the crude packaging raised flags of doubt about the contents. Sure enough, the leather was actually a thin layer of neoprene with an even thinner layer of "leather look" plastic. Never again will I buy online without researching the seller. So, Buyer beware with Fjorna "It's not what it seems"!

Ordered leather walking shoes. Not leather .cheap and nasty.
Not recommended.

Do not buy cheap tack adv as leather at exaggerated prices to then be supposedly discounted
Ask to return and refund got no reply

The genuine leather walking shoes that I ordered in size 44 turned out to be pvu size 42
Con artists from China

I purchased 2x Xmas jumpers and when they arrived they weren't what I was expecting. I opted to request to return and I was offered a couple of options rather than sending the items back and getting a full return. I didn't want the options put to me and stated I wanted to send back at my cost (which I understood) and they sent me the paperwork etc to complete. I then took the items to the Post Office and selected required postage which was almost £23 as going back to China. I posted 31 Jan and thought as I hadn't heard anything that I'd make contact. Ever since I have simply been going round and round in circle as I keep getting told that without a tracking number they can't for some reason check with their factory to see if the package has arrived. I've stated many times that I have fully complied with their returns policy and I keep getting the same reply (without a tracking number they can't do anything). I had paid over £40 for the 2x jumpers plus £23 postage and now have nothing to show or appear likely to!!!!!!!!

AVOID THEM AT ANY COST! Ordered boots which said on site it’s suede. Arrived on time but not made from suede rather cheap material. No response how to return them but probably won’t get my money back it’s a scam

Happy with my purchase

Experience was mixed.
It took a month from ordering for the shoes to arrive.
Packaging wasn't great, but that's probably why they were the price they were, and free postage and packaging.
I bought 2 pairs of shoes. First, perfect. Nice and comfortable.
2nd pair small defect. Sent a photo to support. Quick response. Quick resolution. Can't fault the service.

Items come from China not europe. Cashmere jumpers arrived. Bad quality no labels. Spelt awful and took a month to deliver. Now if I want a refund they'll charge me to return them all the way to China. Con artist. Do not purchase from this company

Do not buy they refused to cancel the order after hours, took five weeks to arrive, awful quality. (Temu and shein sell the item for 25% of the price found out after) Pure con

TERRIBLE SERVICE! DO NOT BUY! Ordered a small bag for my sister-in-law's birthday. I looked for shipping info when ordering, but never saw anything. A week after ordering I hadn't heard anything about shipping or delivery so I contacted Fjorna. They told me it would be another 4 weeks before delivery as they had sold out and I couldn't cancel. I asked for my money back anyway and they refused. They said they would only refund 75%. I argued and argued but they refused to refund me. BEWARE!!!

**0 Star – Avoid at All Costs**

Absolutely terrible experience from start to finish.
My order took three weeks to arrive, which is completely unacceptable. When it finally turned up, the item was not as described, the sizing was completely wrong, the quality was very poor, and it had a strong, unpleasant smell.
To make matters worse, customer service has been nothing but stalling and excuses. I was asked to provide additional photos even after I had already sealed the parcel for return. I am also being expected to pay for return shipping for an item that is clearly faulty and not as advertised — which is unacceptable.
This company takes your money quickly but makes resolving issues unnecessarily difficult.
I would strongly advise others to think twice before ordering.

Awful!! the ring was scratched, took ages to arrive, I said I would except a replacement and that was 4 weeks ago, the seller keeps saying its out of stock and cannot refund me. They are NOT in Holland, its from China and is cheap junk.... This company need closing down !!

Received on time.
Very comfortable shoes; very light and good wide fitting.
First experience of Barefoot shoes and very impressed.

Absolutely awful.
Don't be fooled by the photographs of high quality clothing or items....and don't be fooled by the fact their address is in The Netherlands. They are in China. I bought a coat for a family funeral for £62 . It arrived in a package no bigger than the size of a tub of ice cream.....creased, poor quality....I couldn't wear it....after numerous messages and being ignored on numerous occasions they gave me £15.50 back.....it would have cost over £20 to return it to China..A complete scam of a company...keep away. If I could award no stars, I would. They don't deserve the 1 star.

Do not touch this company. They are NOT based in Holland. Fake poor quality products not worth a tiny fraction of the price charged. I bought training shoes which suggested they were orthopaedic On Cloud (sponsored link). Arrived late, fake & exceptionally poor quality product which smelt strongly of chemicals. Cost disproportionately high £35 to return them to China. They won’t take them back in Holland despite that being their registered address. DO NOT TOUCH FJORNA UNLESS YOU WANT TO GET STUNG. Don’t even bother wasting your time complaining.