The Flavour Blaster Opiniões 

64
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We’ve been using the Flavour Blaster Pro at our Vegas events for a few months now, and the guest reaction is absolutely incredible. Every time a bubble landed on the drink, our guests took photos a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Frozen Light make multi-sensory theatre for adult audiences with profound and multiple learning disabilities. In our latest show The Bar at the Edge of Time, which is set in a cocktail bar, Flavour B... Ver mais

Classificada 1 em 5 estrelas

I placed my order over a month ao and still have not received it. The exact words from customer service is as follows: "Our European fulfilment centre were awaiting stock to arrive which has del... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

fantastic Customer Service!! I had a problem with a defective flavour tank. After reaching out to them, Flavour Blaster fixed my issue above and beyond my expectations. I especially love the packag... Ver mais

Informações sobre a empresa

  1. Grossista

Escrito pela empresa

The Worlds No.1 Patented Cocktail Bubble Aroma Gun for creating aroma filled bubbles and scent clouds on food and beverages. Considered a bartenders must have tool, occasionally described as a smoking gun, cocktail bubble gun and even a cocktail smoker. This device stands high and mighty as the industry's most loved and adored aroma gun.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

64 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,4

Todas as opiniões

(64)

18 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

The product is amazing BUT....

The product is amazing but the gun is constantly malfunctioning, it takes many many many tries to get the smoke to actually come out of the gun. I manage a restaurant, and this is very popular, but I need someone from support to contact me.

28 de junho de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Thank you for your feedback. We're thrilled to hear that you love the product, but we're sorry to hear about the issues you're experiencing with the gun. We understand the importance of reliable equipment in a busy restaurant. Please reach out to our support team at info@flavourblaster.com, and someone will assist you promptly. - Courtney

Classificada 5 em 5 estrelas

Great support and amazing product

Great customer support (Courtney), very fast in answers. Solved my problems quickly. Shippment is very fast, and of course, Flavour blaster is amazing product :)

22 de abril de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Thank you very much for your kind feedback! I'm very pleased to hear you are enjoying our products. If you require any assistance in the future, please don't hesitate to contact me! - Courtney

Classificada 1 em 5 estrelas

Scam

You buy a 400 euros kit in less than too years the machine doesnt work anymore. And they told they dont fix because its more expensive than the machine and they dont have spare parts either. The only they offer its buy another for 319 euros instead of 320!!! Scammers betrer check another sellers. 1. my machine wasnt dismantle or smashed dont lie. 2 your supper discount was 1 euros another lie again. a 3 your technic was ther only for offer buy the new product and told theres no spare parts even. 4 i never ask for warranty cover only for can buy spare parts o technical deparment for fix. your answer was its too expensive fix. 400euros machine to expensive fix...when all the parts was ok except the start button.so stop lying

6 de março de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi Carlos,
Sorry to hear that you feel you have had a bad experience with Flavour Blaster™️. Unfortunately our product guarantee does not cover accidental damage from customers dropping the product, as this is not a fault with the product itself, and as your Blaster was smashed and dismantled, this voided your product guarantee and rendered the product unrepairable. We are disappointed to hear that after a technical call with our engineers and offering an upgraded model at a discounted price as a goodwill gesture, you still find our service to be unhelpful. I have passed your feedback on to the relevant department as we do not take complaints lightly and hope that you find confidence in Flavour Blaster in the future. All the best, Amy

Classificada 1 em 5 estrelas

Bad customer support and finicky products

I have to say I’ve now had over three of these flavour blasters over the past year an a half. I chose the mini as I rarely use it and only need it for occasional events. My first one stopped working randomly for no apparent reason. I just assumed it was fault and over the past year I purchased two more for different colleagues. I was happy at first but then all three just stop working randomly. Occasionally it works and then just stops. I’ve contacted support on many occasions and they just give me a whole load of jargon when realistically If your spending that sort of money you shouldn’t only be able to use it like twice before it stops. Both of my recent guns I hadn’t used for ages and then finally went to use them and they just don’t work. One doesn’t turn off or charge and the other one does but then just doesn’t blow out any of the smoke. They are extremely finicky and I’ve had to buy a different product on Amazon because I can’t keep chancing it may work or may not work. I keep being told to go with not technical support which I’ve done but they don’t seem to join the meeting. Today I was waiting for over 15 mins and no one came to the phone. I’d say if you would like something reliable and good customer service I wouldn’t use this brand.

7 de março de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi Chantal,
I am sorry to hear that you are disappointed with your Flavour Blaster experience. It is disheartening to hear that you find our customer support material and troubleshooting videos to be jargon, as we try to make our material as user friendly as possible. I will feed this back to the team and we will take this on board when updating our support material. The Blaster you are referring to that was not blowing any smoke, was because it was on the clear bubble mode, which is stated within our quick start guide, user manual and help videos and is one of the features of the device. As previously discussed with our customer service team, our engineer received an email saying you had changed the date/time of your technical call, so he did not join the original call as you had rescheduled it via Calendly. I can see from your account that you then attended another support call after this review was left, and you were issued with a replacement unit. I can only apologise that you experienced a fault with one of our Flavour Blaster MINI units, and we have since upgraded and improved the MINI model to alleviate the issue you experienced. I hope that you are enjoying your Flavour Blaster MINI replacement and you feel you can reach out if you need any further support from us, as we want all of our customers to feel fully supported throughout their Flavour Blaster experience. - Courtney

Classificada 5 em 5 estrelas

Good afternoon I would like to thank…

Good afternoon I would like to thank the team that worked with me helped me choose the order, in the U.S. there was no red blaster unfortunately, they helped me and gave me a black color instead. Although it was not on the site. The transaction was quick and efficient. Thank you very much with respect Ruslan.

23 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Product and Company

We've purchased a number of the blasters through the years, both for our restaurant as well as home, and we have been very happy with the product. Customer service is great and Courtney has been fantastic in letting us know about new products and options. Highly recommended!

9 de fevereiro de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi John, Thank you very much for your feedback! I'm so pleased to hear you are enjoying our products. If you require any further support, please don't hesitate to contact me! - Courtney

Classificada 5 em 5 estrelas

Great

We were interested in an item from this website, however it was expensive for me and left in the cart. Courtney from the company has contacted personally and made sure to give us their best prices so that it will match our budget. I am now waiting for the item and so looking forward to use it. Reaponsiveness is very fast.
Very reliable.

2 de fevereiro de 2024
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi Ghislaine, you're very welcome. I hope you enjoy your latest purchase. Remember, if you need any support - contact us at info@jetchill.com. Thanks Courtney!

Classificada 5 em 5 estrelas

The best experience

The best bartending product experience I’ve ever seen before
It is the so useful

Thank you 🙌🏻🙏🏻

8 de dezembro de 2023
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Thank You so much for the great review! Always here to help if you need any tips, tricks or support. - Bek

Classificada 5 em 5 estrelas

Fun product and great customer service!

I reached out to the Flavour Blaster team to order the mini Blasters for my whole team for our virtual end-of-year celebration activity. They made it easy for me to do a bulk order and customize the packages for the team. Kelly graciously hosted a video call for the whole team where she taught us best practices for using the Blaster, how to do some tricks with it, and coached us live to become power users. She was funny and the team really enjoyed our time together. And since, everyone has had fun showing off their skills to their friends! Thank you FB team!!

1 de dezembro de 2023
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi Kate, Thank You for the great feedback, we've passed this praise onto Kelly :) We're always here if you need further assistance. Here's to a prosperous 2024! - Bek

Classificada 1 em 5 estrelas

DO NOT BE FOOLED BY THEIR NICE WEBSITE!

I placed my order over a month ao and still have not received it. The exact words from customer service is as follows:

"Our European fulfilment centre were awaiting stock to arrive which has delayed some orders. Your order is now in transit."

This is really ridiculous especially since their website stated 10 working days for delivery...

12 de dezembro de 2023
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi Aunie,

Apologies that you have not received your order and we will chase this up immediately.

We have recently set up a European fulfilment house which reduces total invoice cost by around 25%.
This resulted in some short delays for shipments but obviously 1 month is too long to wait.

Please advise your order number by emailing us at info@jetchill.com and we will get this shipped by tomorrow and delivered within a couple of days (depending on location).

We will also include some free samples products for the inconvenience.

Classificada 5 em 5 estrelas

The Flavour blaster is legit in its own lane

The Flavour blaster is legit in its own lane ! I use it for events and my clients are mesmerized by its efficiency and cool effects . Easy to use , clean & pack away ! The perfect utensil to upgrade any event . I love this company & want to continue to grow with them !

16 de novembro de 2023
Opinião espontânea
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hey Destiny. We're super pleased that your clients love the aroma gun! Don't forget to contact us if you need any further support or assistance. - Bek

Classificada 5 em 5 estrelas

Sensory Magic with the Flavour Blaster!

Frozen Light make multi-sensory theatre for adult audiences with profound and multiple learning disabilities. In our latest show The Bar at the Edge of Time, which is set in a cocktail bar, Flavour Blasters provide our audiences with a real sensory magic experience! Audiences are awe struck by the smoke bubbles and also love the different smells. We're so glad we found flavour blaster who have helped us wow audiences across the UK!

20 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas
logótipo da The Flavour Blaster

Resposta da The Flavour Blaster

Hi there! I am so sorry to hear that you have been experiencing delays receiving your product. I have been notified that there has been an issue with tracking information from our courier, which may have affected your delivery time. I have raised your feedback with our customer service team who should have already been in touch regarding your order. As your order is being fulfilled by our European Fulfilment centre, it may take a little bit longer than if we shipped from the UK, but it allows your order to be free of customs and import charges! I can only apologise on the delay in your shipment, if you have not received your order by the end of the week, please contact our customer service team at info@jetchill.com and we will take further action - Amy

Classificada 5 em 5 estrelas

Love my flavour blaster mini!

Love my flavour blaster mini!! It's actually the most to use and surprise my guests. All my guests love trying it for themselves too. The range of aromas make for a creative addition to compliment any cocktail. Thanks for the excellent product!!

1 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

People just love it

The Flavour Blaster kit is just perfect for the cocktail events/parties. It’s very easy to use and create edible bubbles, fragrant mist and aromatic clouds for different cocktails or shots!People love it so much!! I guess most of the Mixologists will be wanting this in their bar !!

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My Favorite Accessory turned Necessity

I've been elevating my cocktails and experiences with guests using the flavor blaster for sometime now. I would highly recommend the flavor blaster to anyone who wants to separate themselves and elevate your food and drinking experience.

1 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A SHOW STOPPER

I purchased the pro 2 and the mini and I got to say, I love this product!! I consult for a few restaurants and i always suggest to incorporate this product because it really gives guests that amazing experience! I highly suggest people give this product a try for restaurants or even just to have! It changes up the whole Garnish game 😁.

23 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely love my flavour blaster

I absolutely love my flavour blaster. It created the most amazing aromas and finish off any cocktail, drink, dessert with such a special experience. My clients and friends are always in awe of the magical experience. It is easy to use and clean and the service is fantastic. I would recommend it to any one. Their glassware is on another level and I was amazed at their beautiful packaging when I receive my blaster and glassware

23 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love my flavour blaster mini…

Absolutely love my flavour blaster mini it’s such great fun adding an aroma bubble to your drink not only does it look good it enhances the flavour of your drinks.
The glassware is just stunning and I always get great compliments on instagram when I post them. They don’t only look good they are excellent quality.
Customer service is superb, they are only a message away.

23 de setembro de 2023
Opinião espontânea

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