I ordered a pergola in May 2026 which their web site said was in stock. After the order they changed (delayed) the shipping date & offered a token refund on my $10K+ order. Weeks later I tried cal... Ver mais
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Leia as opiniões dos outros
This pergola has completely transformed our backyard into our favorite place to be. Our back patio used to be a place we rarely went due to no cover, now we have the ability to go out there in any wea... Ver mais
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I ordered a flexpatio 10x13, communication was good, ordering was simple, delivery in about 3 weeks. I had to be there to help. Installed in 4 hours with 4 people. We love it. I had a couple bent louv... Ver mais
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As other customers have mentioned, all is great during the sale. For us, we received no notification our order was delivered. Got a call from the freight company trying to schedule our deliver... Ver mais
A empresa respondeu
3,0
Aceitável
24 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Easy Order, Delayed Delivery
I initially had a great experience using the FlexPatio app the interface was easy to navigate, and placing the order was simple and straightforward.
However, the fulfillment and customer service have been extremely disappointing. I placed my order on March 17th and still have not received the pergola. When I called, I was told the order was ready, but no one could provide a shipping date. I’ve now had to call twice, and I still don’t have any clear answer as to when I can expect delivery. We specifically chose FlexPatio because we needed the pergola in time for an event, so timely delivery was critical. It was supposed to arrive this weekend, but there is still no pergola and no communication explaining the delay. At this point, I’m very disappointed. I will update my review on the quality of the product, if and when it actually arrives.
12 de abril de 2026
Opinião espontânea
Resposta da Flexpatio
We sincerely apologize for the delay and the frustration this has caused. Due to a recent surge in orders, we are working through a backlog, but please rest assured your order is being prioritized and the quality will not disappoint. Since we can't see your contact details here, could you please message us directly with your order number? We want to personally ensure you get a firm delivery date immediately.
Stepped up to make it right
I contacted FlexPatio regarding a pergola and was offered a price through the chat at a discount after inquiring to see if there was anything they could do to bring the price down. In the chat, the representative priced the lower tier product even though I inquired about the higher cost product. They originally would not honor that price. After escalating it to their customer service group, they eventually agreed to honor the price. However, by the time they agreed to do that I had already purchased from a competitor. In an effort to show that this was an honest mistake FlexPatio offered to send a heater for the pergola I purchased from their competitor for no cost to me. This shows me that FlexPatio is a good company to do business with, and I will absolutely look at their products for my future pergola needs. We have a few other pergolas we need in the coming months/years!
28 de novembro de 2025
Opinião espontânea
Resposta da Flexpatio
Thank you so much for sharing this story! We truly believe that doing the right thing is more important than a single sale. While we’re sorry we missed the chance to be part of your current project, we are thrilled that we could make things right with the heater. We hope it keeps your new outdoor space cozy. We'll be here whenever you're ready for those future pergolas—feel free to reach out to us directly next time. Enjoy your new setup!
Delivery delay was frustrating
The driver said the box was damaged and couldn't deliver. They resent everything, but I had to wait another week and missed my party. Quality is fine though.
29 de setembro de 2025
Opinião espontânea
Resposta da Flexpatio
We are so glad to hear you're happy with the quality of your FlexPatio, but we are incredibly sorry about the shipping mishap. It’s frustrating to miss an event due to a damaged delivery, and we appreciate your patience while we rush out a replacement. Your feedback helps us improve our logistics, and we’re grateful you gave us the chance to make it right!
Right after I installed it
Right after I installed it, my neighbor admired it from across the fence. The 13x13 PRO has a sleek look and really enhances the yard.
19 de setembro de 2025
Opinião espontânea
Resposta da Flexpatio
We love to hear that! There’s no better compliment than a neighbor’s nod of approval.
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