Jacqui, our agent was great. Really thorough, helpful and knowledgeable. I look forward to planning the rest of our trip with her help and support.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Two words: Rebekah Randello. Great customer service with a fabulous attitude from Rebekah at Flight Centre North Essendon. Her phone manner carries a can-do with a smile attitude.
A empresa respondeu
Quick appointment with Jacqui,, thorough research and response. Great follow up on extra bookings. Excellent service as always.
A empresa respondeu
Very happy with Eliza, she was great. Made it easy and knew her stuff!
A empresa respondeu
Informações sobre a empresa
Sobre Flight Centre Australia - Flight Centre North Essendon
Escrito pela empresa
Escrito pela empresa
Informações de contacto
1061 Mt Alexander Road, 3040, ESSENDON, VIC, Austrália
- (03) 9299 5488
4,0
Bom
6 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and knowledgeable
Jacqui, our agent was great. Really thorough, helpful and knowledgeable. I look forward to planning the rest of our trip with her help and support.
18 de junho de 2026
Resposta da Flight Centre Australia - Flight Centre North Essendon
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Two words: Rebekah Randello
Two words: Rebekah Randello. Great customer service with a fabulous attitude from Rebekah at Flight Centre North Essendon. Her phone manner carries a can-do with a smile attitude.
13 de janeiro de 2026
Opinião espontânea
Resposta da Flight Centre Australia - Flight Centre North Essendon
Thank you for taking the time to share your great review for the team 😊
Very happy with Eliza
Very happy with Eliza, she was great. Made it easy and knew her stuff!
27 de novembro de 2025
Resposta da Flight Centre Australia - Flight Centre North Essendon
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Due to a medical condition
Due to a medical condition, a Doctor's certificate provided I had to cancel flights, tours, cruise, accommodation etc. I did not like the answer I received "I clearly explained it could take up to 12 weeks for our refunds". Yesterday I sent and email detailing that 13 weeks and three days have since passed. Before this email, earlier I had phoned several times and was brushed off, and of course did not receive any further correspondence.
Also, I requested assistance in receiving refunds for two hotels that I booked through Flight Centre. I gather no attempt was made to retrieve this money, even though I did contact two other representatives at Flight Centre. You may say they were booked on the understanding no refund was possible. However when I reached out to Hotel Sophia and the Ferry Hopper company and supplied my medical certificate, their empathy and understanding refunded most of the money.
Today I receive one sentence, chasing up your flight refunds. This is poor service.
15 de agosto de 2025
Opinião espontânea
Resposta da Flight Centre Australia - Flight Centre North Essendon
Sorry to hear of your experience Margaret. This does sound quite strange!
We'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62049sre5h
Excellent Service
Quick appointment with Jacqui,, thorough research and response.
Great follow up on extra bookings.
Excellent service as always.
2 de junho de 2025
Resposta da Flight Centre Australia - Flight Centre North Essendon
We love to see this fantastic review for Jacqui, and how she was quick and helpful throughout your booking! Thanks for sharing Neil 🙂
Resposta da Flight Centre Australia - Flight Centre North Essendon
We love to see this fantastic review for the team, and how they were professional and efficient throughout your booking! Thanks for sharing Gabriela 🙂
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
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