Justine has organised a number of trips for us in the last 18 months and I have always found her to be knowledgeable, helpful, efficient and responds to emails promptly. If you need a travel agent wh... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Anthony did a fantastic job with our booking. He listened to what we wanted to do, had some questions and suggestions and then set about sorting it all out. We were offered options and he clearly ex... Ver mais
A empresa respondeu
The initial agent was inexperienced, which I was prepared to overlook, but she was not supported, leading me to have to spend more than I needed to. After over a month of no contact to my emails, I wa... Ver mais
A empresa respondeu
Good friendly people
A empresa respondeu
Informações sobre a empresa
Sobre Flight Centre Australia - Flight Centre Yarraville
Escrito pela empresa
Escrito pela empresa
Informações de contacto
20 Anderson Street, 3013, YARRAVILLE, VIC, Austrália
- (03) 9362 3988
3,9
Bom
4 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Flight Centre Australia - Flight Centre Yarraville
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Justine has organised a number of trips…
Justine has organised a number of trips for us in the last 18 months and I have always found her to be knowledgeable, helpful, efficient and responds to emails promptly. If you need a travel agent who ticks all the boxes get in contact with Justine.
7 de maio de 2026
Opinião espontânea
Resposta da Flight Centre Australia - Flight Centre Yarraville
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
The initial agent was inexperienced
The initial agent was inexperienced, which I was prepared to overlook, but she was not supported, leading me to have to spend more than I needed to. After over a month of no contact to my emails, I was told that she had resigned, but no one had followed up. What followed was me emailing, calling and having to go in store to have my trip finalised. I am very worried that parts of my trip won't be fully confirmed, as I had to ask for that to happen multiple times. I am an experienced traveller and am astounded that this branch a) allowed an inexperienced agent to work on what is and has been a very complicated trip and b) had no back up plan to deal with the resignation of this agent and the reassigning of her clients. I was ignored for weeks and staff only dealt with me when I went in store. This has happened over the last 6 months.
6 de junho de 2025
Opinião espontânea
Resposta da Flight Centre Australia - Flight Centre Yarraville
We have noticed you left a review on our other platform, so we will put our answer here;
We're sorry to hear about your experience Jacqui. This is not the experience we want our customers to have. We appreciate your feedback and will be sure to manage it appropriately with our team.
Anthony did a fantastic job with our…
Anthony did a fantastic job with our booking. He listened to what we wanted to do, had some questions and suggestions and then set about sorting it all out. We were offered options and he clearly explained the itinerary and made sure we were satisfied.
15 de março de 2025
Resposta da Flight Centre Australia - Flight Centre Yarraville
Thanks for the glowing review, James! We’re delighted to hear how Anthony provided you with an outstanding booking experience and has taken such great care of your trip 😊
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.