florencestore.com.au Opiniões 483

TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I've had a couple of successful transactions with Florence Store - buy dress online, dress arrives in expected time, dress good quality and fits well. I've had a bad experience - buy dress online, dre... Ver mais

Classificada 1 em 5 estrelas

Have tried to contact them 8 times regarding my order,due for dispatch end of March. I’m on an endless loop of AI responses with no resolution. I haven’t received my order and am very frustrated abou... Ver mais

Classificada 2 em 5 estrelas

My concern is their online store states that orders are dispatched the next day i ordered Maddy full length stretch jeans in chocolate & carpenter full length stretch jeans in black 12 days ago. I hav... Ver mais

Classificada 5 em 5 estrelas

I absolutely love the casual t-shirt dress from Florence Store! The fit is perfect—I’m a size 18 and 175cm tall, and it falls beautifully without clinging. It’s comfortable, flattering, and has the pe... Ver mais

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Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

483 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 22% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Denim Tier dress

Purchased the Denim Tier dress. Gorgeous dress - I absolutely love it. Lots of compliments when I wear it. Ordering process with quick and easy, and shipping was fast. This is my second purchase from Florence Store and it won't be my last :)

13 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and clothing

Florence Store’s online service is easy to use and orders are dispatched very quickly. I have had no issues with purchasing and delivery and would highly recommend this store. They quality of their clothing is excellent as is their price point.

30 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Check out Florence Stores

Florence Stores provide excellent service and their products are as described and good quality. They also cater for every woman so check out their great range.

15 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling Customer Service – Rude and Unhelpful!

I am extremely disappointed with my experience with Florence Store. While the product itself was good quality, the sizing was completely incorrect—I ordered a size 12, but it fit more like a size 16.

When I contacted customer service for a resolution, I was met with nothing but rudeness. The agent was condescending, dismissive, and completely uninterested in helping. They flat-out refused to exchange the item for the correct size or offer a refund. On top of that, when I asked for a link to leave a review, they refused to provide it—clearly trying to silence negative feedback.

The lack of professionalism and unwillingness to assist customers is appalling. I would strongly advise others to think twice before purchasing from this company. If something goes wrong, don’t expect any help!

30 de janeiro de 2025
Opinião espontânea
logótipo da florencestore.com.au

Resposta da florencestore.com.au

Lorryn Gordon,
Executive Assistant, The Star Gold Coast

Thank you for taking the time to share your feedback of your purchase of a FINAL SALE ITEM.

We genuinely value your input, and it’s always helpful to hear from our customers. We’ll be sure to use this feedback to continually improve our service and ensure a better experience.

Warm regards,
Florence Store

Classificada 5 em 5 estrelas

I will be back for more

I was very impressed with the speed and design of the clothes. My dress fits perfectly and I am a red and pink lover so have bought several pieces so far. Good quality and lovely casual pieces.

27 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

I have had a few orders with Florence Store and have been quite happy with my purchases. Always fast delivery and relatively easy returns although only store credits available.

4 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended!

I have ordered several times from Florence Store now, and each time I have been pleasantly surprised - the items ordered exceeded my expectations in terms of quality, and the speed of delivery was impressive. Highly recommended

16 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Lovely quality item

Lovely quality item. Well made. No need for customer service as everything ran super smoothly. Highly recommend.

19 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fraudulently and dishonest

Fraudulently remove store credit voucher, refuse to cancel order, dispatch amid dispute. The worst customer service I have ever dealt with.

17 de dezembro de 2024
Opinião espontânea
logótipo da florencestore.com.au

Resposta da florencestore.com.au

Hi India,

Thank you for taking the time to share your feedback with us. We genuinely value your input, and it’s always helpful to hear from our customers. We’ll be sure to use this feedback to continually improve our service and ensure a better experience.

Warm regards,
Florence Store

Classificada 5 em 5 estrelas

WOW!

For starters... amazed at the quick delivery (not express but still came next day). The quality of the fabric was lovely and exactly what the picture looked like online. I have got lots of lovely comments!

12 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling

Appalling
Do not waste your $$
I should have read the reviews
No refund.
Dress looked like made by a trainee nothing like advertised

10 de dezembro de 2024
Opinião espontânea
logótipo da florencestore.com.au

Resposta da florencestore.com.au

Hi Nicole,

Thank you for taking the time to share your feedback with us. We genuinely value your input, and it’s always helpful to hear from our customers. We’ll be sure to use this feedback to continually improve our service and ensure a better experience.

Warm regards,
Florence Store

Classificada 1 em 5 estrelas

Disgraceful company

Disgraceful company. Customer service is zero, no interest in helping customer. Times are tough, spend your money elsewhere

10 de março de 2024
Opinião espontânea
logótipo da florencestore.com.au

Resposta da florencestore.com.au

Hi Unhappy Customer,

Thank you for taking the time to share your feedback with us. We genuinely value your input, and it’s always helpful to hear from our customers. We’ll be sure to use this feedback to continually improve our service and ensure a better experience.

Warm regards,
Florence Store

Classificada 1 em 5 estrelas

Bad customer service

Unfortunately, I bought a dress which is stained, contacted them but they put all blame on me by saying they did water test and I bleached. The most disappointing and frustrating thing they sent me the parcel back. Didn't care of customer.

28 de outubro de 2024
Opinião espontânea
logótipo da florencestore.com.au

Resposta da florencestore.com.au

Hi Sara,

Thank you for taking the time to share your feedback with us. We genuinely value your input, and it’s always helpful to hear from our customers. We’ll be sure to use this feedback to continually improve our service and ensure a better experience.

Warm regards,
Florence Store

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