FlowPure Opiniões 630

Resposta da FlowPure

Há 2 dias

Hi Mark, really sorry for the frustration this has caused and thanks for your patience.

There has been a temporary delay with some international shipments due to wider logistics disruptions, which can sometimes slow down delivery times depending on the route and carrier movement. That’s likely why your order is taking longer than expected.

We have also been proactively emailing affected customers to keep them updated while parcels are in transit.

No worries though, our Customer Support team has already sent you an email to look into your order in detail and make sure this gets resolved for you as quickly as possible. Please check your inbox and reply there so they can assist you directly.

- The Flowpure Team

Resposta da FlowPure

Há 2 dias

Hi Maher, sorry to hear about your experience and thanks for sharing your feedback.

I’d like to clarify that the filter cartridges are designed to be replaced every 3 months to keep performance at its best. In some cases, the taste and water experience can also vary depending on your local water quality and how much the filter has been used.

No worries though, our Customer Support team is already on it and has sent you an email to help look into this properly and make sure everything is working as expected. Please check your inbox and reply there so we can assist you directly.

- The Flowpure Team

Resposta da FlowPure

Há 4 dias

Hi Mags, thank you for your review, and we are really sorry to hear that you have not received your delivery yet.

We completely understand how frustrating delays can be. Our support team has already replied to your email and also sent you an update regarding the delay.

Could you please check your inbox (and spam/junk folder just in case) and get back to us there so we can assist you further and make sure this is resolved as quickly as possible?

Thank you for your patience.

- The FlowPure Team

Resposta da FlowPure

Há 4 dias

Hi Daniel, thank you for taking the time to share your feedback, and we are truly sorry for the confusion and disappointment this has caused.

To clarify, FlowPure is a UK based brand, however some of our components including packaging are manufactured in China, and some orders are shipped directly from there depending on stock availability and fulfillment location. This allows us to keep production consistent and ensure availability, but we completely understand how receiving a tracking number from a Chinese courier could feel unexpected.

Regarding pricing, our product is not just a rebranded item. It is manufactured specifically for FlowPure and includes quality controlled components, warranty coverage, and ongoing customer support that is included with every purchase. We also stand behind our product and are always here to assist if any issues arise.

We are sorry again that your experience did not meet expectations, and our customer support have reached out to you via email. Please check your inbox (and spam/junk folder just in case) and reply back so we can assist you right away.

Thank you again for your patience.

- The FlowPure Team

Resposta da FlowPure

Há 4 dias

Hi Ben, thank you for reaching out, and we are really sorry to hear about the leaking issue after changing the filter.

In most cases, this happens due to the filter not being fully seated or tightened correctly during installation, but no worries at all, our team has got you covered.

Our support team has already sent you an email so we can gather a few details and help you fix this as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply back so we can assist you right away.

Thank you again for your patience.

- The FlowPure Team

Resposta da FlowPure

Há 7 dias

Hi Md,

Really sorry about this experience. I totally get how frustrating it is when an order doesn’t show up, especially after waiting this long.

It looks like there might have been an issue in transit and in some rare cases the carrier can misplace a parcel. Either way, we are already on it for you.

Our customer support team has reached out to you and they are actively checking everything. They will make sure this gets resolved as quickly as possible for you, whether that means locating the shipment or sorting out a proper solution.

You’re not being ignored, we’ve got you on this and it will be taken care of.

- The FlowPure Team

Resposta da FlowPure

7/04/2026

Hi Reney,

Thank you for sharing your feedback and for choosing FlowPure! We’re really sorry for the delay with your filters. The temporary delay was due to international shipping disruptions, and we completely understand how frustrating waiting can be.

Our customer support team has already reached out to you via email, so please check your inbox, they’re more than happy to help with a solution or any questions you might have.

- The Flowpure Team

Resposta da FlowPure

7/04/2026

Hi Murray,

I’m really sorry for the delay you experienced. It was a temporary issue, and this is not our usual standard. The good news is that I just checked, and your order is expected to arrive today.

Our customer support team also sent you an email with more details, so please have a look. We’re more than happy to help with anything else you might need!

Thank you for your patience and understanding.

- The FlowPure Team

Resposta da FlowPure

7/04/2026

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that our filter is making a difference and that our customer service met your expectations. We completely understand the hesitation about not having a phone number, and we’re glad our team could give you confidence and support.

Your feedback means a lot to us, and we’re more than happy to help with anything else you might need!

The FlowPure Team

Resposta da FlowPure

7/04/2026

Hi Sanita,

Thank you for your wonderful feedback! We’re so happy to hear that you found both our product and service helpful. Our team always strives to provide prompt and effective support, and it’s great to know it made a positive difference for you.

We truly appreciate your support and are more than happy to assist with anything else you might need in the future!

- The FlowPure Team

Resposta da FlowPure

3/04/2026

Hi Selina, thank you for your review, and we are really sorry about the shipping delay.

This definitely is not our usual standard. Unfortunately, we experienced a one off delay recently due to global shipping disruptions, which impacted some deliveries.

Our customer support team has already sent you an email, so please check your inbox (and spam or junk folder just in case). We would love to help and make sure everything is sorted for you as quickly as possible.

- The FlowPure Team

Resposta da FlowPure

3/04/2026

Hi Gary, thank you so much for your amazing review!

We really appreciate your kind words about both our product and service. We are also glad we were able to quickly sort out the adapter issue for your faucet.

Thanks again for choosing FlowPure, it truly means a lot to us.

- The Flowpure Team

Resposta da FlowPure

3/04/2026

Hi D W, we are really sorry to hear about your experience and for the frustration this has caused.

Could you please share your contact details with us and let us know a bit more about what happened? We would love to understand the situation better and are more than happy to help resolve this for you.

Thank you for your time and feedback.

- The FlowPure Team

Resposta da FlowPure

3/04/2026

Hi Steve, thank you so much for your kind feedback! 😊
We are really happy to hear the filter was easy to fit and that you are already noticing the difference in water quality. Thanks again for choosing FlowPure!

- The Flowpure Team