Representative was great, frustrating with how long the item took to be in stock, but that is not on the rep. 25 dollar “thank you” gift card doesn’t really get me anything from the website…
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Leia as opiniões dos outros
I’ve been using this companies products since April of 2025 and I’ve been impressed by the company. Started with the carta 2 and used it where I needed to used the warranty. Very satisfied with the cu... Ver mais
Purchased an item during Black Friday that said it would ship within 5 days. Was told after Black Friday (when all competitor deals were over) that they have a delay in shipment. I’ve had to reach out... Ver mais
This little mf is best bang for ya buck not overpriced like puff co in my opinion it’s better than puffco and this little thing rolls some smoke frr
Dylan fv thanks a lot thanks u guys a…
Dylan fv thanks a lot thanks u guys a lot already on 20 dabs
Quick and great customer service!
Customer Service solid
Customer Service solid, Product Solid what else can you ask for! 12/10
Anthony was help ful quick and handle…
Anthony was help ful quick and handle my case quick and professionally very happy thanks
Focus team was very attentive and…
Focus team was very attentive and accommodating in resolving my issue. In an era where customer service seems to have taken a backseat sometimes, this was a refreshing experience. You guys earned a customer for life
The Focus V legends
Focus v is a god-send company that makes awesome products for the best prices on the market. The Focus V team is filled with kind and generous people who love the community almost as much as I love fat dabs. I can’t wait to see what the FOCUS family pushes out in the coming year, I’m truly excited to see what’s to come.
Dylan and then Tony -- AWESOME!
Dylan and then Tony, were absolutely the best customer service reps ever. They actually listened to me. At first they thought it was the base of the unit, but I knew it couldn't be because we have two of the units here and I tried the base from the other unit that worked, and it failed on mine. So when I told them that, they heard what I was saying. Just awesome
Wonderful communication and respectful…
Wonderful communication and respectful staff. Responded fast and answered my questions.
Customer service was amazing
Customer service was amazing! I had an issue with my device and Tony in customer service replied to me right away. He helped me through my warranty request and consistently replied in a timely fashion. He made the process very easy and stress free. I own both the Focus V Carta 2 and Aegis and both products are amazing! FocusV is definitely the way to go!
My carta stopped reconnecting with my…
My carta stopped reconnecting with my coil I reach out to Anthony and sent it in they shipped me a new one. When it went to the wrong address I reached back out to anthony.and he had a new one shipped to me again
Tony DiBartolo and Focus V are the…
Tony DiBartolo and Focus V are the best! I misplaced my rubber stopper for my Carta V 2. I was planning on purchasing another but they were not for sale on the site. I reached out and got in touch with Tony. He sent me a new stopper at no cost to me at all. It was such a wonderful experience and he was on top of everything! I will always recommend your products and of course top marks for service. I love my Carta V 2 and I love Focus V. Thank you all so much, customer for life!
Have you tried it yet? You should.
Wonderful products with a wonderful team that listens! If you have issues, customer support is top tier quality. Worth the cost if you don’t want to waste your dabs on lower quality rigs!
Quick responses and a full replacement…
Quick responses and a full replacement of my damaged product!
Very quick and helpful
Very quick, polite and helpful customer service. It was through email but was very quick and my issue was resolved right away
Dylan made my experience very smooth…
Dylan made my experience very smooth and easy. Super grateful 🙏🙏
Replacement Part
I broke a piece of my rig that wasn’t covered under warranty but they were accommodating and gave me a discount to replace it. They were responsive and kind.
Dylan was great and handling things…
Dylan was great and handling things professionally
Great experience with focus v customer service
Great and helpful customer service. Couldn't ask for more. Will definitely be returning as a customer.
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